Big Sky in New Britain is a top choice for gym enthusiasts, offering modern facilities, a wide range of equipment, and exceptional customer service. Located at 1185 W Main St, this gym is known for its cleanliness, friendly staff, and well-maintained machines. Personal trainers, like Cary and Trevor, are highly praised for their dedication and expertise. The gym also features amenities such as protein shakes, tanning, and hydro-massage services.
However, it is important to note that some clients have faced difficulties when trying to cancel their memberships. Overall, Big Sky provides a welcoming and supportive environment, making it a favorite in the area for many members.
Pros:
- Clean, modern facilities
- Wide range of equipment
- Friendly and supportive staff
- Highly praised personal trainers
- Well-maintained machines
- Variety of amenities like shakes, tanning, and hydro-massage
- Convenient location
- Spacious, with two floors of workout space
- Positive and welcoming atmosphere
Cons:
- Difficult membership cancellation process
- Some issues with broken machines not being fixed promptly
- Complaints about additional fees and contract terms
Location / Contact
- Address: 1185 W Main St, New Britain, CT 06053
- Phone:(860) 224-1100
- Email:[email protected]
- Website:bigskyfitness.com
Rating Stats
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.5-star.
This business has 120 reviews.
The address is: 1185 W Main St, New Britain, CT 06053 .
The contact number is (860) 224-1100
This service is listed under Gym .
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I H
4 years ago
This is a really great place. My trainer Jesse is very respectful and caring and makes a difference at many levels not just fitness. The staff in general is friendly. The gym is clean, spacious, has big windows and is bright.
B C
5 years ago
I haven't joined yet but it's a really nice gym to join. All their equipment is cleaned and I do believe they have a pool but not sure I went in for a quick workout bc I have a membership at another gym but when that ends I'm joining this gym.
Jessica Mancini
5 years ago
The gym is clean and the staff is nice. It’s super busy after 5 during the week. The one thing that really pisses me off is that they say there’s no classes, but the personal trainers set up equipment all over the place for a circuit anyone can use. You can’t use any of the equipment they setup unless you do there workout. They also take up all the room upstairs with this unused equipment. It’s supper frustrating!!!!!
Ashley Helena
5 years ago
I came into this gym knowing nothing , started 6 months ago and lost 20lbs! I use their personal trainer (Cary) and love it! Planned on being there until I reached my goal and now I’m hooked! I’ve looked at other gyms and nothing compares to Big Sky! Each location offers something different for everyone! Very clean! Very friendly! Very comfortable! No judgment! Love it! Best gym in CT in my opinion!
Scott Wilmot
6 years ago
My fiance has been a member for around 10 years. She then got a job and had to move cross country to Colorado over a two week period. Big sky has made cancelling her membership next to impossible, on top of that they want to charge her additional fees and have her pay an additional month. She has a legitimate excuse for having to leave the contract and they refused to accept her contract with her new job as proof. What else is she supposed to provide in that time frame? their treatment of her is unacceptable.
J O
6 years ago
I've been a member since Dec 2016. Lately, I've been to other gyms with my friends as a guest and appreciate Big Sky so much more. I read another review about their equipment, I don't see broken machines for more than one or two days. It's clean, I go in the mornings and it's not too busy. Staff consistently greets you as you walk in and leave, which is nice. The gym has a good flow, whoever designed the layout and placement of machines was knowledgeable about gyms and their customers. It's a great gym, I recommend all the time.
Bryan Minerly
7 years ago
Signing up was fine. Facilities are fine. People there are fine.Quitting? They are using a third party company. I signed up for 1 year, and they automatically renewed me for more time without me knowing, so when I call them to clear everything up they say they need a 25 day prior notice in WRITING. Presently on hold waiting for a supervisor. This is absurd. Even if it is their policy, it's awful.
G35gurl
7 years ago
i like how much equipment this gym has, however they do need to do a little better with fixing things that are broken, faster in my opinion. my first day working out, i asked about a hack machine, was told it broke awhile back and was never replaced. that was 9 weeks ago, as well as 3 other machines being finicky and not working properly or not at all. 9 weeks to current time for one of them, then another one it was out for about 2 weeks. also i think being open a tad later during the week and DEFINITELY on the weekends would be awesome. But i know that's out of my control, most gyms are open later, but it is what it is. other than this, no complaints and everyone i have met are cool, a couple of the trainers have bugs up their butts and not too friendly but luckily i have MY OWN trainer i work with so i don't need to deal with these people whom are employed with big sky.
SKiTHx SKiTHx
8 years ago
This is the ONLY gym I've ever been a part of and STAYED at. The amount they charge is very fair for what they provide. It is a very nice clean looking place with a nice environment. Staff is friendly. It can get busy but never SO busy that it inhibits your workout. great place i plan to stay and use for a long time to come.
W. Liu
9 years ago
Very nice place! before I was there I ever read one review which complained the parking issue, but I do not agree with it, they have big parking lot. You can find many people complain their member fee system, but it should be common sense you need to notice the club at least one month ago. It's very nice place for muscle training, but not for me, because I need to do marathon training, I need heavy duty treadmill.