24 Hour Fitness

The 24hour fitness gym Scarsdale is new. The gym itself is filthy, dirt dust all over the floors and Machine's, I complained for 3 weeks . I asked for management . Never there.

I paid $249 for a personal training pack Jan2020. The trainers were NEVER available, could not schedule, and early March the gym shut down due to covid. Reported them to my credit card company, NYS AG, NY Consumer Protections. They refuse to refund me. I am in a medically vulnerable group and will NEVER set foot in a gym while covid persists, as per medical advice.Multiple emails and letters to the corporate office yielded no satisfaction. THIEVES! FRAUD! SHAME ON THEM!!!!!!

This is really a nice gym, only a year ot two old. It is sizable enough and has a good variety of free weights, machines and dumbells. They have a nice little area to warm up and stretch and do your own thing. I paid $400 for the whole year!

Great Olympic size swimming pool, jacuzzi, steam and sauna are unisex. Comfortable, spacious and separate lockers rooms of course. Private shower stalls. Every piece of equipment and feature of this facility is cutting edge and brand new. Just renovated expanded and a pleasurable environment! Ya gotta go. Members download the 24 hr fitness app. Scroll down to automatic entry barcode, scan and enter. I love it!

I have been a member for over 6 years and this has been my worst experience. My experience in this location was horrible. One of the staff was very rude and unprofessional, every time I finish using a machine I always clean the machine. The employee told me that there is a certain way of cleaning the machine and to not clean it at all. The minuted I walk In the Gym he was looking at me like if I did belong there. He made me feel unwelcome. He did have his name tag, but he was a Hispanic guy, I believe was a Dominican because he try to speak to me in Spanish. I hope that he gets training on how to speak to customers because I don’t think I will ever return to this location because of this employee horrible customer. The employee at the front desk was very welcoming. The shift was the 5:00 shift.

Joined gym no problem. Machines are fine. Locker rooms/showers are fine. Customer service needs a lot of help. Signed up for personal training and trainer was always late or a no-show. She once canceled me as I walked in for my 10 am pt session so she could take a spin class at 10:30. Nice. Switched to another trainer. He was always too busy trying to recruit new clients that he constantly forgot about our scheduled sessions. I canceled my membership. Not worth the headache.

LOVED, LOVED, LOVED how clean and COV19 free the gym was! The staff as always was friendly, professional and protective. Glad to be back home.

Customer service is absolutely so rude. Equipment is okay, but gym is always packed. Don’t waste your time. The Asian guy that works from the front is especially rude so good luck speaking with him if you do.

This is a good gym. There’s lots of well maintained machines. It wasn’t too busy when I went. The staff is very friendly and helpful. This is a good gym to get in shape cardio wise or put on muscle. They have plenty of tools to accomplish either.

Incredible gym! The staff is super friendly, the facility is dope, plenty of space, great machines and equipment. Never a piece of equipment or a machine out of service longer than 2 days because they have a technician on shift almost all the time.Sign up process is ridiculously easy and simple, and when you walk in just type your phone number, scan your finger and you're good to go! 😁Big thanks and shoutout to Jenn G. for making my experience amazing! 😊