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New York Sports Club on 23rd St offers a mixed experience for gym-goers. The staff receives high praise for their friendliness and professionalism, particularly in specialized areas like Pilates with Julie Pandolf. This gym features a variety of classes and newer equipment compared to other locations. However, it faces issues with cleanliness and equipment maintenance, leading to frequent complaints about broken machines and a lack of proper air conditioning. Note that the gym has been converted into an 'elite' location, leading to higher fees and some billing disputes.

Members have reported problems with overcharging and difficulty in cancelling memberships, compromising its customer service reputation. It's a suitable choice for those who prioritize location and specific services, but caution is advised due to its inconsistent management and surprise charges. Always ask for detailed billing and service clarifications before signing up.

Pros:

  • Friendly and professional staff.
  • Variety of classes available.
  • Newer equipment compared to other locations.
  • Specialized Pilates sessions with renowned instructors.
  • Clean gym and locker rooms most of the time.
  • Convenient location with good hours.
  • Ample treadmills and cardio equipment.
  • Dedicated Pilates studio offering personalized service.
  • Temperature checks and sanitizing stations in place.
  • Supports social distancing measures effectively.

Cons:

  • Frequent billing issues and overcharges.
  • Many broken machines and outdated equipment.
  • Air conditioning often doesn't work.

Location / Contact

Rating Stats

3.1

out of 5.0

34 reviews
5.0
7 reviews
4.0
3 reviews
3.0
3 reviews
2.0
13 reviews
1.0

Reviews (60)

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This NYSC is unique in NYC for its reformer Pilates studio and its reformer Pilates teacher Julie Pandolf. She is a treasure! She has decades of experience, has a knowledge of anatomy that is staggering, and knows exactly what you need to do for strengthening and for aches and pains. I’ve taken her classes for years, and as a result, I’m stronger and more balanced than I’ve ever been in my life. I feel like I’m doing something very good for my present and future self. (Icing on the cake: Julie also has a vast knowledge of classical music, which contributes to a pleasant and relaxed atmosphere.)

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A shout out to my beyond amazing Pilatesinstructor Julie Pandoff at NYSC on East 23rd. Her expertise , knowledge of the body and “can do” attitude encourages me to push myself in each class. I am 61 and I am in very good shape thanks to Julie. She gives excellent mental support too. Always smiling and warm. I am so thankful to have found Julie . I hope NYSC realizes how fortunate they are to have her. I know I feel that way. I am hooked on Pilates thanks to her. Wish I had found Julie years earlier !

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I have been taking Pilates Reformer classes with Julie Pandolf for many years. She is an amazing instructor, so knowledgeable and Pilates has truly changed my life. She has created a wonderful Pilates community and I look forward to my Pilates classes, they make me a much more balanced person.

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It seems like this location goes out of the way to inhibit your fitness goals. Machines are perpetually broken, hours are incorrectly listed, and you will never speak to a human if you call. Don't be fooled - there is nothing special about this location to make it worth any sort of premium price. They recently shrunk the space so there is now less cardio equipment.

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I love this place! Staff is extremely friendly and professional and lovely. Every time I walk in I feel like a part of the family. They are absolutely amazing. Classes are amazing, the instructors are super good because they incorporate exercises to work out every muscle in your body. They ensure proper form. The staff offers amazing one on one workouts. I just love them.

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This 5-star rating is for the small-group Pilates lessons with Julie Pandolf. It's a unique situation in NYC to have a private studio in a gym and such an amazing teacher. The room is super clean and allows us to listen to music that is perfect for working on the reformer, to hear Julie's instructions and feedback, and to concentrate on our form. I'm a member at this gym because of the Pilates studio and Julie. Julie is a very experienced and talented instructor. I have neck and shoulder issues and she has helped me to improve them far beyond what physical therapy ever did. She is also a wonderful person and has built a strong community of students. Most of us don't want to practice Pilates with anyone else. I have been Julie's student for about 8 years - while I have exercised and stayed fit my whole life, this is the longest I have ever stuck with any one exercise program and instructor. She really is a treasure, as another reviewer commented.

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This review is for Julie and her Pilates studio. Julie’s expertise in anatomy & physiology and her targeted instruction is the reason my 2nd scoliosis correction surgery recovery was so much easier than my first, and why I have continued to be strong and pain-free many years later. She is skilled at adjusting workouts to any level, she cares deeply about every person’s needs, and she has fostered a supportive community that is much needed - especially now. If you’ve been wanting to try Pilates Reformer, Julie is the one to guide you!

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Haven’t had hot water for a month which is ridiculous and they don’t clean showers well enough. I consistently find tissues and band-aids in the showers. Sometimes the same one for multiple days.

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I have submitted multiple cancelation requests since March 21 2020 (the beginning of COVID) and am still being charged with fees. I have been emailing the heretohelp email address, so NYSC if you respond to this, let it be a confirmation my membership has been canceled and the last two charges refunded. This seems to be the only place you respond to people.

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It's great they have space out the place for social distancing, blocked every other machine, the group classes are also limited to small groups, temperate is taken at the entrance limits amount of people and appropriate sanitizing stations throughout the gym!

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Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 3.1-star.

This business has 60 reviews.

The address is: 113 E 23rd St, New York, NY 10010, United States .

The contact number is +1 212-982-4400

This service is listed under Gym .

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