New York Sports Club

I have been coming here since last year. The staff members are very pleasant very professional and always ready to assist the members. The gym is sanitary and clean. There is someone always cleaning around you. The equipment has never been broken since I have been coming to this location. I do come workout between 10- 12 p.m. totally luv it.

I’m Jaime S.I have my membership with this gym and I go there because it is the one that I have the most money at home and I like you more or less, its machine facilities are good but I am upset colleagues, friends because I told the manager to leave my wallet with $500 dollars in my locker and my clothes that I changed and I said locked with a key after an hour and a half of exercising I came back to change and I put my locker and my money was gone.I told the manager and she told me that she was only going to help me with half the money she was going to give me credit, but I wonder if that wasn't my fault, it was their facilities because it may be possible that they steal it. It's supposed to be a safe gym, an expensive place, it's supposed to steal, that's why I'm upset, friends, don't leave anything of value and money, or wallets. I still exercise there, but the people there don't trust me anymore. Take care and be careful. You know where to report this incident to make it safer, because they are supposed to charge dearly because you have safe installations, my people.😏😏😔😔

I have never received such terrible customer service from management.I called to cancel my membership (which I now know that you CANT do - for anyone here reading) you must email your cancellation. Funny thing is, the woman at the front desk didn’t know either… Seems like their employee training is poor. Anyway, when I was charged the next month I called to see what was going on. I spoke with some woman named Julissa who gave me the biggest attitude as if I was lying in regard to my cancelled membership and previous conversation with their staff. When I asked to speak to the manager she responded with “I AM the manager” and continued to talk over me every time I opened my mouth. I hung up on her and contacted their area manager who luckily is a friend of mine and was able to get my refund resolved in two seconds. I should have done that in the first place rather than deal with their incompetence.Gym is whatever. it’s a normal gym with normal amenities.

I canceled my membership with them beginning of March, and also in April. I called and I spoke several times to a female and she told me “Don’t worry I just cancel your membership” But why I’m still continue getting charged every month. Worst and poor customer services.

I canceled my membership with them in April, received a written confirmation and continue getting charged every month. They don't reply to my emails, took their website down, don't answer the phone and illegally keep my credit card on file. Many people are in the same situation right now. This is by far THE WORST GYM IVE EVER SEEN, stay away from it from your own good!

I have to admit that the facilities themselves here are wonderful, its an excellent gym to workout in.... until you need to cancel. Thats when the pirates come out.You cant cancel online. If you call, no one ever answers. It doesnt matter the time of day, you can try every extension and they will not pick up.I had been trying to cancel this account for months during covid, so obviously couldnt come in person to do so until i got vaccinatedWhen i was finally able to come into the gym itself, the young lady, Janelle, behind the front desk did not want to let me. She made up lies about making multiple phone calls to the number on the account. She then said the contract stated the only way to cancel was theough certified mail. When she couldnt produce a SIGNED contract to prove this, and was all out of cheap lies to throw in my face, her and her friends started yelling at the top of their lungs, telling us to get out while laughing at us like a bunch of hyenas.I was shocked how quickly a human being could get this nasty, all because they couldnt successfully scam you, but i guess thats just how these pirates are.If you have the chance to go to a different gym in this neighborhood, theres Crunch, Equinox, and the Y all within walking distance, where hopefully they wont treat you like the NYSC does.This also isnt the first time this location has tried to scam me with fake contracts, however, they keep using the argument that theyre "under new management." How convenient

This gym is dirty, busy and they make it impossible to cancel your membership. You can’t cancel over email, you can’t find anyone with whom to cancel in person, and the customer service number representatives are hostile and read from the contract you signed. These people are criminals - save your time and just cancel your credit card.

If I could give this gym and this company 0 stars I would. It is nearly impossible to cancel your membership. When you try to cancel their computer systems are ALWAYS mysteriously not working. After you do cancel, or at least they tell you that your membership is cancelled and they have taken your credit card off file you will still get charged! DO not EVER sign a membership. Luckily this is NYC and there are so many better gym options.

It’s unbelievable that this is an elite location. I have complained 3 times to no avail about a flickering overhead light in one of the studios. There aren’t nearly enough weights for class members and most of the yoga mats are completely torn up. At least there’s AC.

It is ridiculous they call this gym an elite gym. Machines are often broken without been fixed for months, there is NO HOT WATER in the last month. How long does it take to fix a water problem... studio is so loud and cold... Pool is small with 4 lanes.