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Located at 248 W 80th St, New York Sports Club offers a vast 5-floor facility with a variety of equipment and classes. The gym features a steam room and sauna, which are rare in many fitness centers. The spacious layout and natural light make it an attractive place for workouts. Several patrons have highlighted standout personal trainers like Tony Herrera and Shakim Jefferson, who enhance the training experience with their expertise and caring personalities.

However, despite its amenities, many members face challenges with customer service, equipment maintenance, and billing issues. Complaints about deceptive practices, difficulty in canceling memberships, and persistent equipment malfunctions are common. While some members appreciate the gym's atmosphere and facilities, its inconsistent management practices often detract from the overall experience.

Pros:

  • 5-floor facility with a variety of equipment.
  • Steam room and sauna available.
  • Spacious layout with natural light.
  • Exceptional personal trainers like Tony Herrera and Shakim Jefferson.
  • Friendly and attentive staff.
  • Convenient location near public transportation.
  • Plenty of towels always available.
  • Various classes offered.
  • Affordable membership fee.
  • Front desk staff greet frequent members by name.

Cons:

  • Frequent issues with billing and canceling memberships.
  • Poor maintenance of equipment and facilities.
  • Inconsistent customer service.

Location / Contact

Rating Stats

3.3

out of 5.0

35 reviews
5.0
6 reviews
4.0
6 reviews
3.0
7 reviews
2.0
16 reviews
1.0

Reviews (70)

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Equipment is old and some of the machines are rusted. Some machines you can’t even use because it’s missing the stick that you place in the weights to begin the exercise. The staff is nice but I don’t come here for nice staff. I come to workout and it’s unfortunate that the equipment fails us. Honestly we pay nearly 4 times as much than Blink of PF and while they have their own set of issues, at least their equipment is from this century.

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There’s ZERO AC or any air for that matter on most floors but really floor two is so hot that you can barely work out. I tried to run on a treadmill and almost passed out because it feels hotter inside than it does outside. Why do we pay more than other gyms and not have any cool air on certain floors??To be fair, they plugged up a few smallFans on floor 2 but it’s just blowing around already hot air.

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THE WORST MISTAKE YOU CAN MAKE IS JOINING THIS PLACE. I assure you, you will be miserable, the management IS SO POOR! They are rude and they will charge you for everything they want when they want, also it is IMPOSSIBLE to cancel so you are …

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West 80 Broadway overcrowded old equipment. And a little dirty. Front desk courteous. Most customers never follow the rules of sharing equipment. Customer service corporate inferior. Trainers respectful courteous and knowledgeable professionals. One, the flaw it looks like a homeless shelter.

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This is one of the worst run gyms ever. They put as little money into fixing the equipment as possible. I went today to do cardio and watch football on CBS....not a TV I the place worked. I had to walk to the 73rd street location and most of the TVs there don’t work either. In addition, to this many times they don’t have any towels.....and they just try to sign up more people so it’s too crowded and increase the cost. All while instituting price escalation so you pay more for less.How can the TVs and cardio machines always be broken!!!!!

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I sent an email requesting that my account be frozen until May when I get back from college. I don’t have a lot of money on me, so it wouldn’t make sense to keep the account active and have them continue charging me. I come to find out that over the span of three months, they’ve been charging my account the monthly fee without any notification or follow up to my last email. I can’t afford specific supplies I need for my projects, and requested that I just have the money sent back to my account. Now and all they can do is offer me a complimentary training session that I had to negotiate with the same man who was SUPPOSED to freeze my account while I was till in class. They don’t care about you. You’re a number to these people and your money is more valuable than you to them.

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The worst gym ever. I've been going to gyms for over 40 years and this place is the worst run ever. Unless you are paying their trainers, the management, trainers and staff will treat you like second rate citizens. They have no gym rules posted and the trainers can claim work out machines when there is only one like it, for as long as they like, whether they are training a client or working out themselves, sometimes taking up two machines at a time. If you ask them how long they are going to be, they take offense and management will back them up and throw you out claiming you are being disrespectful. When you call the corporate office, they simply say they can't override the managers decision, so there is no oversight. The locker rooms are not safe and have break-ins all the time and have locker doors falling off their hinges. Paint is falling from the ceilings and machines don't work half the time. You can have a much better experience at either Blink or Planet Fitness for $10.00 bucks a month for a much better gym experience.

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This gym is A TRAP!! And all my friends warned me about it, i regret the fact that I ended up getting a membership in this gym is literally a nightmare. DO NOT go there, there’s plenty of good gyms in the city and NYSC isn’t one. They keep charging you without you noticing it, and when you try to talk to someone they will refuse to refund you of. STAY AWAY FROM THIS GYM.On top of all this, the gym is old and dirty.

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Inconsistent. Sometimes good, many times lacking in towels, AC, or cleanliness. Roof leaks.Machines frequently broken or in need of lubrication. Layout is cramped and …

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Members are not supervised spending more time on their cell phones than using the machine/ bench they are sitting on. Members DO NOT put back their equipment, No Supervision. The men's Sauna is closed because Members are not supervised. What happened to the OLD NYSC where people wiped down their used equipment, or put the used equipment away. Where are the managers - hiding?

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Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 3.3-star.

This business has 70 reviews.

The address is: 248 W 80th St, New York, NY 10024, United States .

The contact number is +1 212-873-1500

This service is listed under Gym .

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