New York Sports Club

Staff is ALWAYS friendly and attentive but definitely corporate could stand to require all staff to attend refresher customer relations and protocol classes regularly (that’s just based on my opinion as a consumer and business owner). Great set up y equipment. Always clean. Would highly recommend NYSC to anyone.

Wish I could give it less than one star..this place is HORRIBLE. I moved from NYC in November - realized I was still being charged and called / emailed in December to cancel, they told me they needed 30 days notice to cancel, so I took the hit knowing it was my fault I didn't cancel sooner and gave my 30 days right then in December, over the phone and via email. Here we are in MAY, and I am STILL being charged. Do not sign on a membership here, they will just continue to take your money .. even if you cancel! I now have to cancel my debit card so they can't take my money anymore. They owe me around $250! Very unfortunate a poor way to run a business. Look elsewhere, I will never return.

Horrible gym If I could give them 0 stars I would give them 0They tried to push me towards membership again and again and I asked them to cancel in April. they said they cancelled but they kept charging me.I would not be a member of them anymore and I am not interested in being a member and they still kept charging me after I asked them many many times to cancel they confirmed the cancellation but kept charging me.That is bad business would not recommend at all

Nice staff, good variety of equipment, split onto 5 different floors, making it easier to focus on one type of exercise at a time. One of the better experiences I've had at a gym like this.

I wish I knew where to even begin with the 80th street and Broadway location for New York Sports Club. Everything from terrible management, trainers getting upset because you won't sign with them, and club members who get away with making your gym experience uncomfortable.I've been at this location for about five years because it's where I first started training with one of my best friends from college. He since left and I stayed because I became quite close with some of the trainers who were working when I started. At first the experience was gratifying and I enjoyed going... for the first year.As management began to change, I've had more than enough negative experiences to remember. Starting with dues that were supposed to be "locked in" at $30 when I started, they slowly began to increase to $60 over the next few years. When I asked, they said the company is allowed to increase dues in accordance with gym improvements.Then one day, they overcharged my credit card three times the amount of my dues, and when I tried to ask the general manager (Greg) about it he tried to dismiss my claim and would not hear me out until I went to my credit card company. After confirming it was the gym's issue, he still tried to shoo me away until I told him I was getting police involved because I was suspecting some kind of money laundering going on. Lo and behold, Greg finally said he would look into it, and a week later came back to apologize and said it was an "administrative error with an older club member's account." The kicker; a month later they charged me for that same amount again, adding a $400 balance to my credit card. Back again I went so they could finally stop charging me.The other day, I had another irritated club member threaten to find me while I was outside so he could assault me. The reason being because at some point while we were working out, something about me bothered him and he began to insult me in spanish. When he realized I understood him, the threats began. I informed the front desk as well as the General Manager, and they ultimately only put "a note" under his account and left it at that.Now more recently, they terminated my friend's account because they saw him watching me stretch and became worried he was an external trainer trying to drive away business. In the process of doing so, we had the club's Business Manager Khaly become impatient and scream at us until he had us exit the club.I could write a longer essay on everything else that's wrong; between the sexual and inappropriate activity that occurs in the Men's locker room, the uncomfortable glare certain trainers give you when you train and don't want their assistance, down to regular maintenance and machines always being broken.Today I finally cancelled my membership and signed up for a gym (NOT NYSC) a little farther away, but well worth it.DON'T WASTE YOUR MONEY.Edit: To the a**hole that handles the automatic replies in this comment section; that e-mail doesn't even reply. I e-mailed that address before even leaving a comment, and the only thing I received was an automated response saying "please give us 48 hours to answer." It's been 4 days.Get your sh*t together.

Wish I read the reviews before I joined. Stay away. GM plays marketing guru and the packages offered LITERALLY "change" every 3 days (I kept getting texts after my signup). Have attempted to charge me twice under a different purchasing method. No unlimited guest passes. Unsanitary and lack of maintenance. Machines are old, dingy and in need of replacements. Whole place is like walking into a decaying gym from the 1970s. Sauna was broken, restroom door was broken, some locker doors, also broken; sanitizing unit also broken; hot water runs out after ten minutes -- and all the showers have different shower heads. There was no mat on the shower floor coming out of the stall for about an entire month and almost fell several times. Slimey locker room floor to boot. It just feels way too dusty and suspect. Make sure to take a walk through before joining and follow your intuition...

This club is so dirty. They spray the locker rooms to kill vermin during opening hours and fail to tell the clientele. I only knew when an employee mentioned the smell and said they had just sprayed. There is always equipment that’s broken and not fixed for weeks. And the membership staff is so scummy you feel like you need to shower after having a conversation with them. They’re all like used car salesmen. Go elsewhere!

Stay away from this gym - I signed up for a $5 ten day opportunity to try out the gym and was automatically enrolled in an annual membership despite the fact I did not sign up for it.Now they want to charge me an additional $100 for cancelling despite the fact I did not use the gym. Conveniently, their corporate number is not accepting calls at this time and the sales rep and manager have not responded to me.Nonetheless, the gym is of poor quality. It is evident they are desperate for clients and are willing to get money however possible. Seems like I am not the only one who has gone through this so please contact me if you have had a similar experience.

I’ve been a NYSC member for a few years for only one reason - I get a discount through work and it’s cheap. For me, saving money for retirement is more important than being in a gym that smells nice or has the newest equipment. That said, I’ve had about enough.I went there tonight hoping to get in a workout. Normally I spin at W 73 on Monday night, but that gym was closed due to a flooding issue. W 73 is a dump too, but this place was even worse. On top of that, there were nearly no machines open for use. The ones that were open had issues or were broken entirely. I just left in frustration.All the gyms and personnel operate as if NYSC is going out of business. The W 76 location just shut down permanently so perhaps that’s the case. Either way, I’ll be a member of a new gym shortly.

Have always enjoyed my workouts at NYSC @80th; the management, staff, and all the trainers are superb; always friendly and outgoing. Especially one particular trainer, Shakim Jefferson who has been training me for over 2 years now. He is …