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Located at 248 W 80th St, New York Sports Club offers a vast 5-floor facility with a variety of equipment and classes. The gym features a steam room and sauna, which are rare in many fitness centers. The spacious layout and natural light make it an attractive place for workouts. Several patrons have highlighted standout personal trainers like Tony Herrera and Shakim Jefferson, who enhance the training experience with their expertise and caring personalities.

However, despite its amenities, many members face challenges with customer service, equipment maintenance, and billing issues. Complaints about deceptive practices, difficulty in canceling memberships, and persistent equipment malfunctions are common. While some members appreciate the gym's atmosphere and facilities, its inconsistent management practices often detract from the overall experience.

Pros:

  • 5-floor facility with a variety of equipment.
  • Steam room and sauna available.
  • Spacious layout with natural light.
  • Exceptional personal trainers like Tony Herrera and Shakim Jefferson.
  • Friendly and attentive staff.
  • Convenient location near public transportation.
  • Plenty of towels always available.
  • Various classes offered.
  • Affordable membership fee.
  • Front desk staff greet frequent members by name.

Cons:

  • Frequent issues with billing and canceling memberships.
  • Poor maintenance of equipment and facilities.
  • Inconsistent customer service.

Location / Contact

Rating Stats

3.3

out of 5.0

35 reviews
5.0
6 reviews
4.0
6 reviews
3.0
7 reviews
2.0
16 reviews
1.0

Reviews (70)

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Tony's UXF classes are the reason I go to this gym! Tony is able to focus on the individual and our skill level even in the class environment. He keeps the classes challenging and varied, motivates you to keep pushing yourself, and makes sure you are working on your form performing at your best. I have learned a ton about lifting and form, and have made strength and fitness gains in the time I have been working out with him. The rest of the staff is friendly and helpful, and the facilities are clean and functional. It's a great place to work out.

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I go to this gym for one reason and one reason only, Tony's boot camp classes. Whether there are 4 people or 14 people, Tony' s classes are always super challenging for all ages and levels of fitness. I appreciate that he's always watching form and making sure that I'm using the correct weight, etc. No two classes are the same! The gym itself is very clean, brightly lit and filled with friendly staff. I'm not from N.Y. so I had to gym shop for a bit before I found something that fit, but I'm really happy here!

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One of the most friendliest staff members that will greet you every morning. She remembers your name. It's like your walking onto the set of Cheers. Her memory is that good.They always have towels too and it's a 5 floor layout. Top floor is a 3rd party Physical Therapy service. I don't believe they have a pool or sauna, but I could be mistaken on the latter.Equipment is older and studio floors are older, but it's fairly large square footage overall.

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I've been coming here for awhile. The staff is friendly enough. I don't care for people trying to be my bestie. If I have a problem, they are usually accommodating. Everything works fine, and it is generally clean. It's a more mature crowd, which is perfect for me!! Most people here are doing cardio, while I get a good workout with free weights!!👍🏻👍🏻👍🏻👍🏻👍🏻 There are always plenty of towels and the locker room is clean enough, for a locker room. (I'm here for a workout, not a spa day.) It serves the purpose.

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Horrible billing practices. I just received a bill from a creditor for monies owed to NYSC even though I went & paid my bill months ago. Plus, NYSC never bothered to contact me to tell me they wanted more money from me. …

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I have been a member since July 1, 2015, take only Silver Sneakers classes (I am 91 yrs old). My male nurse usually walks me there and returns to pick me up. When I joined I was told he could take classes free if he was with me. He does not. Today, he came to pick me up, and was not allowed in by two new bozos at the desk. When I called for a manager after I returned home, I was given a snotty female person. When I asked for her name, she hung up. Good manners are sorely lacking in this facility. The Silver Sneakers instructors are mostly nice, as are most of the receptionists. Why are the rest so nasty?? roslyn willett

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This club doesn't honor its promotions. Front desk person is mostly rude. Ive made a few attempts to try this club out, but was never able to easily use their free day trail. The manager was aggressivly pushing me to subscribe for membership before allowing to try the club (even though I had a promotion). Terrible, unvelcoming atmosphere!

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Don't join this gym if you ever plan on canceling. The UWS location told me repeatedly that the only way to cancel was in person with a manager, so I made 3 attempts to visit them in person to cancel before moving, and on all 3 occasions the front desk told me there was no manager on duty.Eventually I had to move away and tried repeatedly to call the location to cancel but each time I was told that the manager had just stepped out. I literally called 14 times over a month and a half time frame, at various times of the day on different days. I got this response every single time.I even called the corporate member services and was told that they would cancel my account for me (which is in direct contradiction to what everyone at the UWS location said was possible), however even THEY didn't cancel the membership after they said they would and I continued to get charged each month.Seriously, before you join make sure you look this place up on consumer affairs. They have a 1/5 star rating with 79 reviews. This company is unbelievably fraudulent and I had no idea based on the yelp reviews I read. They don't paint the whole picture at all. If you join this gym you will definitely end up regretting it.

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Been a member for more than a decade and ready to leave. Many of the front desk staff barely acknowledge you or muster a hello. Hit or miss on the equipment. Often broken for days on end. So tired of this mediocrity.Today I arrived for a spin. One bike has no seat . On the bike I am on, the program interface shuts down after a few minutes. 3rd bike seat leans forward so hard to use. The latter 2 bikes have had these issues for weeks. Does the club care? Don't think so. And as usual, the front desk person mildly grunted at me on my way in.

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It's "ok" - the ground level has a lot elliptical machines but no windows. Next floor up has cardio and weight - pretty small stretch out area. Lots of treadmills but A/V equipment is spotty. On the smaller side of NYSC in my opinion. …

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Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 3.3-star.

This business has 70 reviews.

The address is: 248 W 80th St, New York, NY 10024, United States .

The contact number is +1 212-873-1500

This service is listed under Gym .

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