Planet Fitness in Watertown, MA, offers a convenient, budget-friendly gym experience. As part of a nationwide chain, this location stands out for its friendly staff and cleanliness. Most equipment is well-maintained, and recent upgrades have added to the gym's appeal. However, there have been multiple complaints about the unsanitary condition of the locker rooms and maintenance issues that remain unresolved.
Despite these concerns, Planet Fitness continues to draw in customers due to its affordable pricing and friendly environment. It's important to note crowded conditions during peak hours and the cumbersome process required to cancel memberships. Overall, it’s a solid choice for those seeking an accessible and economical fitness option.
Pros:
- Friendly staff
- Clean and well-maintained equipment
- Affordable pricing
- Convenient location
- Recent equipment upgrades
- Friendly and helpful trainers
- Good range of cardio machines
- Calm and non-intimidating environment
- Accessible hours
- Plenty of machines available
Cons:
- Locker rooms reported as unsanitary
- Broken equipment not promptly fixed
- Cumbersome membership cancellation process
Location / Contact
- Address: 191 Watertown St, Watertown, MA 02472, United States
- Phone:+1 617-467-4890
- Website:planetfitness.com
Rating Stats
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.1-star.
This business has 110 reviews.
The address is: 191 Watertown St, Watertown, MA 02472, United States .
The contact number is +1 617-467-4890
This service is listed under Gym .
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Maureen Schrader
1 year ago
I have been a member for about 6 months now. The early morning staff is very friendly and the gym is very clean. They recently just upgraded a lot of their equipment and I frequently see staff thoroughly wiping down the equipment. No complaints from me!!
Vincent Sapochetti
2 years ago
5 years a lot has changed. It’s a 100% predictable. And the management is outstanding. They totally care to please us. And I totally trust them!So I will change 1* to 5*Dreadful! This place is the judgment zone! This place staff is dreadful especially on weekends! The AM lady staff try! The overnight person is awful! They will change the rules and through you out! This place doesn’t keep the good towels like they use to! It doesn’t cost them more money either! They just don’t care! The bathrooms are Really Dreadful! There’s not any drying towels in the locker rooms! The best thing about this place is the AM female staff! They really try to please the people! About 5 TVS on average don’t even work! Save your money join somewhere else!
Angie Paola Restrepo Quiros
2 years ago
There is a REALLY BAD smell (the worst smell I’ve encountered in my life) going on by the restroom and that back workout area and it’s been more than a month. The people that worked there have been told about it so many times and they just ignore you and spray some Lysol, LYSOL IS NOT GONNA DO IT. You have a serious problem going on, this could be mold which could be REALLY harmful fyi. They claim is not dangerous. HOW DO YOU KNOW THIS IS NOT DANGEROUS FOR PEOPLE’S HEALTH? You guys need to fix this because you cannot even walk in the back without feeling sick to your stomach. Stop neglecting it and fix this problem
Laura Mann
2 years ago
Simple, easy to access gym. Good value for your $. Staff is always friendly. They just put in new cardio machines which is cool.But it’s not for those whose go-to favorite is the arc trainer. The new ones only have a low stride setting. They don’t have the ‘climb’ zone, like the old ones did, I would rather have the old cardio machines that had better settings.
Cam Howard
2 years ago
The workout equipment is fine, but the locker room area is extremely unsanitary. There’s a foul smell not only inside the bathrooms and locker room, but outside of them in the hallways and the lower level of the gym. The smell is a mix of mold and sewage, which can’t be healthy to be breathing in. Complaints have been raised to management, and they still haven’t taken appropriate action. Every time I’m there, I hear other members of the gym complaining about this as well. As another reviewer also mentioned, there are flies in the bathroom sinks and on the walls. Something needs to be done about the cleanliness and the smell of this gym ASAP.
Luana Martins
2 years ago
Amazing gym with excellent professionals, I highly recommend!
Vinicius Moreira
2 years ago
2 in 2 weeks they put that warning and never fixed that, always say tomorrow it’s gonna be fixed and nothing, the other option you have is buy a bottle of water for 2 dollars each, that situation is disgusting
Josiah Moore
2 years ago
No real complaints when it comes to the equipment. Pretty standard PF. However, the men’s locker room is disgusting. You can smell them before you even walk in. The whole locker room smells like sewer gas. The showers are infested with flying bugs. There is a leak somewhere that causes water to stand in the changing area. There doesn’t seem to be any ventilation which has caused the wood lockers to swell and not open and close correctly. Would recommend a different place if you plan to workout and use the locker room.
Mathew Fluet
2 years ago
When will the water fountains be fixed?Last sign said 4/3 (posted date)It's now the 8th
Romas Tuminauskas
2 years ago
My previous review was deleted !!! STOP charging me the full amount of my monthly payment if you can’t keep the facility open 24/7 When I signed the agreement You took the responsibility to give me access 24 hours. I’m going to court if you don’t follow the contract