Planet Fitness

Nice PF. 2 floors and large layout. Decent sized locker rooms. Ok staff. Very nice area. A bit of a trip with public transport but possible.

Great gym! 24 hours 5 days a week. Would love if it were 24 hours 7 days a week. Overall lots of space, equipment and positive vibe!

I have been a member of Planet fitness @ 191 Watertown St, Watertown MA, since it opened in October 2016. As my workplace is located behind the planet fitness building I find it convenient to have a membership at this gym and have a quick workout every day, during my lunch break. However, today I was stopped, harassed at the door by an awful, rude, disrespectful employee for not having an updated backup debit/credit card on file. I lost my 1 hour of lunch waiting for the manager to explain to me as to why, AS A PAYING CUSTOMER, I was been prevented from working out at the gym. Since October 2016, a Planet Fitness membership monthly payment has been coming out of my checking account. EVERY MONTH. I find it disrespectful, a lack of respect and consideration for your customers. If I am going to be stopped at the door, AS A PAYING CUSTOMER, treated as a criminal, I do demand a refund for all these months that I have been paying the gym membership. Apparently, the money taking out of my checking out is not money.

Too Crowded! I contacted management and they told me the recorded number of projected members per hour is very outdated and does not reflect the recent influx of members. Staff compared the amount of people estimated versus the actual number of people, and the reality is staggering. According to the outdated records, there was supposed to be ~20 people working out from 7-8 on Friday night, but in actuality staff reported it was closer to 80 people. Staff reports this has been happening for a while, not just right after New Years.This is a safety concern, especially considering there is only one staff member that closes on weekends and is left alone for over 2 hours to manage a gym of over 50 people.

Disgusting Gym . The manager is a jerk. He is absolutely rude and disgusting. I requested a credit or refund for the months I didn't use the gym. I was sick and in the hospital unable to cancel or put a medical hold on the account. He is refusing to work with me or do anything to help me out. Clearly I will not be returning. He is even making me come into the GYM to cancel. Horrible. I am disgusted. This is not how you run a business and get clients to come back.

Courtesy rating for my brief visit. Staff were prompt and accommodating as always.PRO: They carry some refreshments that aren't available at other PF locations. These "Celsius" energy drinks. They're PRETTY GOOD. ALMOST keto compatible because even though there *are* carbs, they're less than 5 per can. For the caffeine and vitamine profile, I'd say it's worth it.CON: Watch out for the layout! The locker rooms are on a split level below and to the left from the main floor. USUALLY you expect lockers near the entrance. This one was a bit of an adventure to find my way around. That's not really their fault though. They had to make their space work for them somehow!

Planet Fitness is not a gym that a bodybuilder would think of going to as their first choice for a gym but the PF In Watertown fits the bill for what I need, and I’ve been able to prep for shows by using the equipment here.The gym has very friendly staff at the front desk who greet you when you come in, are easy to work with if you forget your badge or have any questions.The place is immaculately kept and most of not all machines are always in full operation, unlike many gyms I’ve been to that charge a LOT more and never seen to fix their equipment.The locker room is very clean and there are plenty of showers and lockers for everyone (bring a lock, use it for the day but don’t leave it overnight, their policy states this).What I don’t like is that several things are not working or installed and should be addressed such as the men’s hand dryer and the hooks that hold your towel outside of the showers (little things, but they’ve been this way for a while now) as well as simple things like paper towel dispensers not working or not filled (no reason for it) and if also gets really humid during the summer months in the morning making some of the equipment stick.The equipment however is very good Quality and are maintained very well, the mirrors are all very clean as well throughout the day as are the floors, oh and the music is pretty good too!All in all this is a great gym that I call home during my work day and highly recommend it.

Came here during lunch time. Wasn't too crowded and was able to to get on every Machine. There isn't alot of "equipment" for serious lifting, more machines than squat racks (note, there are none of those here...) locker room was small. But the staff are quite polite

Great Location, Always well maintained, Great Staff, Huge Place with variety of training equipment to cater everyone needs.

Facility is big, and clean with multiple various machines to hit the areas you wish to concentrate on.great energetic staff to boot!