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Crunch Fitness - Norwalk offers a mix of appealing amenities and notable drawbacks. Located at 770 Connecticut Ave, Norwalk, CT, this gym features a variety of equipment and high-quality classes that cater to different workout needs. Many members appreciate the friendly staff and the community vibe that makes for an enjoyable experience.

However, complaints about cleanliness, equipment maintenance, and customer service issues are common. Personal trainers reportedly have a dominating presence, which restricts access to certain facilities. Additionally, complicated and costly membership cancellation processes have frustrated several members.

Pros:

  • Friendly and helpful staff
  • Good selection of equipment
  • Variety of classes
  • Clean facilities
  • Community vibe
  • Reasonable pricing
  • Convenient location
  • Positive trainers like Joe
  • Good customer service by some staff members

Cons:

  • Unclean showers and equipment
  • Restrictive personal trainers
  • Complicated membership cancellation process

Location / Contact

Rating Stats

4.0

out of 5.0

18 reviews
5.0
31 reviews
4.0
9 reviews
3.0
6 reviews
2.0
6 reviews
1.0

Reviews (70)

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Disappointed, my mom signed up to have some extra physical exercise for her physical therapy as she is disable.They did not provide any discounted option. Since My mom needs help, we had to get the upgraded option that allows to bring a guest. I don’t use any equipment as I only help my mom.Also, Some equipment are broken or damaged.We are being charged 38$ every month. Plus the annual fee.I called to cancel, only voice message was able to leave but they don’t call back. After many tries I was able to talk to customer service and they tell me i will be charged 1 month after the call.I was just charged a few days ago for this month. I need to wait almost 2 months for cancellation to take affect.This is so frustrating. Better look for better options.

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Great place to workout! Good environment with friendly staff. Nice & clean gym! Highly recommend

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WARNING DO NOT SIGN UP TO THIS GYM My brother had gone here for one month because they mislead him to think that he would get one month free this is completely false. unfortunately my brother got sick and could not join the gym anymore and told the manager Kristopher K. Whitteaker that he could not pay the balance as he needs to pay for his expenses. after he explained this he was ignored for months this gym is a scam for the sake of your time and money go somewhere else these guys only care about their money

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This place is a scam. They lock you into contracts with huge cancellation fees. When you try to cancel, they make it extremely difficult by only being able to cancel over the phone and not in person.Several unpleasant experiences with staff members. They will block off large sections of the gym for private appointments. The showers don’t get cleaned often. I would highly recommend finding a different gym if you live in the area.

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Bro this gym lowkey killing my gains. Need to stay open later so I can get late night pump, especially on fridays.

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I've never found a more obnoxious, greedy business when you try to cancel your membership. Won't be recommending to anyone.

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Soooo…this isn’t the fanciest gym but the price is absolutely right. Convenient hours, friendly staff and updated equipment.

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Update: toilet paper and paper towel dispensers have been RIPPED OFF the wall. Someone didn’t have a good workout.Bathroom facilities are constantly filthy. Not a single person retails weights.

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Beautifully renovated gym with a full slate of equipment and a large variety of classes. Daniel Martinis classes are a killer but great!

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Nice clean place, good well maintained equipment, friendly staff... all undone by members (all races, ages, hours) who monopolize equipment. "Gym etiquette" signs stating if doing multiple sets, clear off to give other people a chance... too bad nobody follows the rules. Some even "stake claims" by blocking a machine with barbells, disappear, then get upset if they come back and find you using "their" machine. One guy just sat in the fly machine watching TV, maybe every five minutes doing a couple of flys, then TV again - "I'm using it." Another bunch of "frat boy" types hanging around ten feet from machine talking, but won't allow anyone near. Trying to talk like an adult goes nowhere. A real problem - probably cancelling

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Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 4.0-star.

This business has 70 reviews.

The address is: 770 Connecticut Ave, Norwalk, CT 06854, United States .

The contact number is +1 203-939-1623

This service is listed under Gym .

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