Crunch Fitness - Norwalk offers a mix of appealing amenities and notable drawbacks. Located at 770 Connecticut Ave, Norwalk, CT, this gym features a variety of equipment and high-quality classes that cater to different workout needs. Many members appreciate the friendly staff and the community vibe that makes for an enjoyable experience.
However, complaints about cleanliness, equipment maintenance, and customer service issues are common. Personal trainers reportedly have a dominating presence, which restricts access to certain facilities. Additionally, complicated and costly membership cancellation processes have frustrated several members.
Pros:
- Friendly and helpful staff
- Good selection of equipment
- Variety of classes
- Clean facilities
- Community vibe
- Reasonable pricing
- Convenient location
- Positive trainers like Joe
- Good customer service by some staff members
Cons:
- Unclean showers and equipment
- Restrictive personal trainers
- Complicated membership cancellation process
Location / Contact
- Address: 770 Connecticut Ave, Norwalk, CT 06854, United States
- Phone:+1 203-939-1623
- Website:crunch.com
Rating Stats
Reviews (70)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.0-star.
This business has 70 reviews.
The address is: 770 Connecticut Ave, Norwalk, CT 06854, United States .
The contact number is +1 203-939-1623
This service is listed under Gym .
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Steven Bravo
5 years ago
This is the one and only hobby I endorse most of my life and how can I alter it. Fantastic!
Sara Benitez
5 years ago
This is my favorite gym, the classes are amazing , you named they have it . The best yoga class is with Maria and if you like zumba please try Cecilia on fridays ! You will never regret joining this awesome gym !
Brother Hurd
6 years ago
The gym is always clean. There are newer exercise machines and they are readily available. The classes are both fun and challenging. The parking lot is sometimes bothersome during the busy hours with it's tight turns and filled spaces. All in all, I'm enjoying CRUNCH!Lovie (Tenny's wife)
Brian H
6 years ago
Was good, but they are replacing a the equipment with inferior machines. 4 stars to return the old equipment, it was older but better!!! New stuff has terrible range of motion compared to the stuff they are replacing. Going to consider new gym now.
Demetria David
6 years ago
I recently moved and had to cancel my membership. The manager Jen was GREAT! Her customer service was superb. What started out stressful ended with a breeze. I appreciated all of her help though this process. Thanks again!!!!!
Sean Taylor
7 years ago
Great gym and close to my area. They have plenty of equipment and the bathroom is not a funky mess lol....I like that the garage is enclosed so you don't have to be in the rain or snow to get in and its affordable!!
Melissa G.
7 years ago
Awesome gym! Always available machines. The staff is super friendly and extremely helpful! They truly go above and beyond to be helpful and answer questions. I'm very happy I joined this gym and would recommend it to anyone!
A M. Construction
8 years ago
Awesome selection of brand-new equipment very friendly front desk staff and the locker rooms are very clean. They also have a very good selection of classes which are never too crowded. Can't beat $10 a month.
michael penfield
9 years ago
One of the best gyms in the area. Equipment is well-maintained and great quality. Staff is fantastic and you can't beat the price!
Dave M
10 years ago
Just enrolled in the gym and you could not ask for any more at $10 bucks a month. Awesome free weight selection and TRX is a free class. They also have battle ropes, plyoboxes and Concept 2's. Also the place is clean and they have a helpful personal training staff.