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The Edge Fitness Clubs in Norwalk, CT, offers a comprehensive gym experience with modern equipment, varied fitness classes, and a friendly atmosphere. Members appreciate the helpful staff, particularly trainers who go above and beyond to assist clients in reaching their fitness goals. Despite some high praise, complaints about poor maintenance of equipment and restrictive cancellation policies are frequent.

Situated in the Strawberry Hill Shopping Center, the gym is lauded for its cleanliness and welcoming environment. While it has a lot of satisfied long-term members, potential clients should be aware of the gym’s strict membership terms and mixed reviews on customer service.

Pros:

  • Friendly and knowledgeable staff
  • Clean facilities
  • Wide range of fitness classes
  • Modern equipment
  • Affordable membership rates
  • Great trainers, especially Greg and Christina
  • Convenient location with ample parking
  • Positive atmosphere
  • Flexible workout environment
  • Professional customer service by select staff members

Cons:

  • Complicated and restrictive cancellation policy
  • Maintenance issues with gym equipment
  • Inconsistent customer service

Location / Contact

Rating Stats

3.9

out of 5.0

17 reviews
5.0
2 reviews
4.0
1 reviews
3.0
6 reviews
2.0
44 reviews
1.0

Reviews (70)

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I recently had the unfortunate experience of dealing with The Edge Fitness Club in Norwalk, and I must say that it was an absolute nightmare. Their cancellation policy and customer service left me quite disappointed, and I cannot in good conscience recommend this gym to anyone.Their cancellation policy is nothing short of a money-grabbing scheme. I understand that gyms need to have some policies in place, but The Edge takes it to a whole new level. When I decided to cancel my membership since I was moving out of Norwalk to Waterbury, I was met with an insanely convoluted process. They literally require you to jump through hoops just to end your membership. Who drives a 25 miles just to go to a gym -- that is how far out you have to be considered for cancellation when you change your address. It felt like they were intentionally trying to make it as difficult as possible to cancel. Will NEVER recommend -- too bad!

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This place is very nice, it has good and new equipment, it’s very clean, it’s big, it has a a great Wi-Fi. You have different prices depending what you wanna do, there’s always someone if you need help, and a huge parking lot

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Taking Jessica Walkers spin class twice a week is the best workout you can get in 50 minutes

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Liam’s goated, always greets me when I walk in and wishes me best for my workout

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I was sceptical about joining The Edge fitness gym. Frankly, because it was too cheap. I was used to gym prices in New York City, so I assumed that the Edge would be a dump. But, when I finally arrived at the gym and toured the facility, I realized how wrong I was. The Edge is a fantastic gym. It has everything you want and need for a top-notch gym experience. The people who work there are fantastic. The vibe is friendly. There's lots of equipment, classes, and personal training options. The only thing the Edge doesn't have . . . is a high price tag. For me, that puts it over the edge. THE BEST GYM EVER.

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Liam was very helpful at this facility …he walked me through the membership process asked many questions that I had in regards to the club and he also made a delicious shake …Thanks again Liam

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Will and Jesse are most helpful trainers in the game. Gym has great equipment and the space is well kept 👍🏼 …

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The Norwalk Edge is always clean and has plenty of equipment available to use. I also love the SPIN classes, all have great instructors! And the personnel at the front desk are always friendly and ready to help with any questions you might have (and make great shakes too!). I highly recommend the Norwalk Edge!

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I have been going to Fitness Edge for many years. I love the services it provides, the friendliness of the employees, the helpfulness of the trainers and the atmosphere within the gym. I would recommend this club to everyone.

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I have been going to The Edge since it opened. They are always friendly and the gym is very clean with new equipment every few years. I am very satisfied

No reviews yet

Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 3.9-star.

This business has 70 reviews.

The address is: 542 Westport Ave, Norwalk, CT 06851, United States .

The contact number is +1 203-849-0166

This service is listed under Gym .

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