Planet Fitness

Warning! If you want to cancel your membership, you will not be able to until the actual day that it terms. They will charge you another month, so a total of 13 months instead of 12. The staff cannot do basic math including the manager. And it’s a fight to cancel. Crooked company.

Signed up with "premium membership" under the guise that I'd be getting free training with a trainer only to find out that this location among many others don't have a trainer, yet have class schedules up so people can sign up & take classes. Such a disappointment and I agree with Judi, you need better staff that don't look miserable to be there.

Love this new gym, spacious, and not many people at the time we have gone, really clean!!!

Planet fitness is so tacky and broke‼️Don’t join ‼️The manager Kimmie made me call her like 1000 times and I still haven’t spoken to her district manager. Fairfield and Trumbull manager actually hung up on me. Planet Fitness does and will not list their customer service number so managers have total authority 🤮💩☠️ …

One of the trainers there would keep on talking to me and was clearly trying to be a little too friendly. It interrupted my workout flow and I have seen him talk to other women in the middle of their workout as well. Very unprofessional and a little weird if you ask me. I come to work out, not get flirted with

I had a problem with my payment. I don’t know why and nobody there could tell me either, but sometimes my AUTOMATIC payment doesn’t work and they charge me later, so I have to pay an extra fee even if it was not my fault, I called them and the woman who answered was rude and said my bank account did not have money when it happened, I said there was enough money there. So she said she couldn’t do anything about it and I have to pay a fee every month because my bank account has a problem. I asked several times what problem is this, but they don’t know.

Relatively inexpensive place. The one on Rt 1 is nice and better lighted than some of the others I've visited. Most of the people seem friendly and there's less attitude here than at some other gyms. For the price, you can't beat it.

Good quality gym. You can get your workout done even when it’s crowded.My only complaint is that there are not enough dumbbells. Specially the smaller sizes.You find yourself waiting for what you need often. Or sometimes you have to go either lighter (less workout) or heavier and sacrifice form.I wish there was another dumbbell tree like the one they have by the abs area. I wish it was by the benches so you could jump your weight by 2 lbs. It may not seem like a lot but when doing shoulders and the smaller dumbbells are taken, if your weight is 15 you find yourself choosing between 10 or 25 (because both your choices might be taken).A dumbbell tree for the smaller sizes would be so perfect.The stretching area can be a little small and overcrowded. So you might have to get creative as well. But it tends to clear up fast.Aside from that, the staff is friendly. The layout of the gym can work to your advantage once you get used to it. And it’s a great gym.

I've been going to this PF since October of last year and have had a great experience at the gym. The staff are super friendly and made it easy for me to sign up for a black card membership. The locker room and the gym floor are kept nice and clean. The gym is somewhat small however. During peak hours (usually anywhere from 6-9), I find myself having to etiher wait for machines to open up or for dumbbells of the weight I need to be put back, because there are just so many people and not enough options. Also, I wish there were another dumbbell rack that went up in ~2 lb increments. 5 lbs can be too much.

The staff there doesn't have any customer service skills. I walk in and there's 3 or 4 girls just talking at the front desk and no one acknowledged me. One of the girls finally asked if I needed help. There was a girl with glasses and uneven ponytails that kept staring at me as if she wanted to do something. I gave the girl that helped me my phone number and here comes the other girl with the uneven ponytails asking me to repeat it slowly with an attitude. If the lady that's helping me didn't ask, I didn't understand what her problem was. I didn't appreciate that at all, and to top it off she stared at me as I was leaving as if she was going to do something. I don't know what type of tactic she was trying to use but that was not professional at all. I mean the machines are already mediocre plus bad customer service, I wouldn't recommend this gym to anyone!