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The Edge Fitness Clubs in Norwalk, CT, offers a comprehensive gym experience with modern equipment, varied fitness classes, and a friendly atmosphere. Members appreciate the helpful staff, particularly trainers who go above and beyond to assist clients in reaching their fitness goals. Despite some high praise, complaints about poor maintenance of equipment and restrictive cancellation policies are frequent.

Situated in the Strawberry Hill Shopping Center, the gym is lauded for its cleanliness and welcoming environment. While it has a lot of satisfied long-term members, potential clients should be aware of the gym’s strict membership terms and mixed reviews on customer service.

Pros:

  • Friendly and knowledgeable staff
  • Clean facilities
  • Wide range of fitness classes
  • Modern equipment
  • Affordable membership rates
  • Great trainers, especially Greg and Christina
  • Convenient location with ample parking
  • Positive atmosphere
  • Flexible workout environment
  • Professional customer service by select staff members

Cons:

  • Complicated and restrictive cancellation policy
  • Maintenance issues with gym equipment
  • Inconsistent customer service

Location / Contact

Rating Stats

3.9

out of 5.0

17 reviews
5.0
2 reviews
4.0
1 reviews
3.0
6 reviews
2.0
44 reviews
1.0

Reviews (70)

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Great gym, never gets too packed, Liam and Dom at the front desk are the best!

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The edge Norwalk is the best. Such welcoming staff and a clean gym. I look forward to my workouts each day!

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I love this place so much Dom makes the best shakes I’ve ever had. The costumer service is amazing and I get treated really well as a member.

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Robert Drish from The Edge in Norwalk is fantastic from start to finish has great energy which makes all workouts motivating to push through, I highly recommend to anyone looking to make life changing goals, also if you run into William at the front desk he is awesome.

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The edge is the best gym in the area! Their staff is amazing! Charlie and John are super welcoming everyday & make amazing shakes! Highly recommend the edge in Norwalk!

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This is my go to gym. I use to be a member from 2013-2018 but I moved away. But I just moved back to Norwalk and I signed up again. They changed around the whole membership system and I am not sure how I feel about it but regardless I bought a 1 year membership. It's totally worth it in my opinion. It's a good gym and the staff are great. I would recommend the Edge Fitness club to anyone. Five out of five stars.

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Ah, Edge Fitness, where I walked in expecting a gym and ended up stumbling upon a live audition for the next big cringe-worthy reality show. Picture this: a towering beanstalk of a man using the front desk as his personal cling-on playground with a young lady who looked like she wanted to teleport to another dimension. Bravo, sir, for mastering the art of making everyone uncomfortable!But hold your applause, because amidst this spectacular display of social ineptitude, the rest of the staff managed to prove that professionalism is not extinct. They valiantly resisted the urge to break into interpretive dance and instead focused on helping actual gym-goers. It's a small victory in the battlefield of awkwardness, but a victory nonetheless.So, for those who enjoy a side of cringetastic theatrics with their workouts, Edge Fitness is the place to be. Who needs a Netflix subscription when you can witness a real-life cringe-fest?

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This is just about the worst Edge I’ve utilized. It’s absurd that they are raising membership fees, while the machines are falling apart, and the front desk lacks customer service skills. I’m unsure as to how the Milford Edge excels over an Edge in Fairfield County. I think the onlyreason so many people still go here is because they can’t just cancel their membership.

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Love this gym I have been going here for years. Recetly Dominic has helped me a few times and he is great. Only thing is I walked in looking for help and two staff members were on top of each other at the front desk not paying attention to me until somebody else from the main part of the gym came to ask me if I needed anything. I dont want to leave names because the girl looked younger. Otherwise I really enjoy coming here =)

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Extremely disappointed with this establishment, its membership services staff, and the company as a Corporate entity. I had been warned about it possibly being very difficult to cancel/get out of your membership contract with the Edge prior to signing up. So when we signed up, I was very specific and adamant about making sure we could cancel at any time. I asked the employee signing us up several times and we were assured that we were not locked into any kind of time commitment, and could cancel our membership whenever we would like. Not only is that not true, but we are locked into a 2+ year contract that we cannot get out of and you can’t even speak to anyone on site about your membership once you’ve signed up for it. They have you email some customer support service that they outsource and they give you standard prewritten replies. I do not appreciate being lied to or taken advantage of.

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Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 3.9-star.

This business has 70 reviews.

The address is: 542 Westport Ave, Norwalk, CT 06851, United States .

The contact number is +1 203-849-0166

This service is listed under Gym .

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