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The Edge Fitness Clubs in Norwalk, CT, offers a comprehensive gym experience with modern equipment, varied fitness classes, and a friendly atmosphere. Members appreciate the helpful staff, particularly trainers who go above and beyond to assist clients in reaching their fitness goals. Despite some high praise, complaints about poor maintenance of equipment and restrictive cancellation policies are frequent.

Situated in the Strawberry Hill Shopping Center, the gym is lauded for its cleanliness and welcoming environment. While it has a lot of satisfied long-term members, potential clients should be aware of the gym’s strict membership terms and mixed reviews on customer service.

Pros:

  • Friendly and knowledgeable staff
  • Clean facilities
  • Wide range of fitness classes
  • Modern equipment
  • Affordable membership rates
  • Great trainers, especially Greg and Christina
  • Convenient location with ample parking
  • Positive atmosphere
  • Flexible workout environment
  • Professional customer service by select staff members

Cons:

  • Complicated and restrictive cancellation policy
  • Maintenance issues with gym equipment
  • Inconsistent customer service

Location / Contact

Rating Stats

3.9

out of 5.0

17 reviews
5.0
2 reviews
4.0
1 reviews
3.0
6 reviews
2.0
44 reviews
1.0

Reviews (70)

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I give a 5 stars it’s because I love the gym, but we need new equipment, most of the equipment are making noise, we also need to let not the equipment to go out of service for more then a few days.

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The Norwalk location must be under new management lately...the staff at the front desk are really dismissive and don't even acknowledge your presence when you come through the door...I don't think the men's locker room has been cleaned since March...it's gotten so bad that there hasn't even been soap to wash your hands for about a month now...I've noticed that even the hand dryers have been out of order for about 2 weeks so who knows when that is going to be rectified...so forget about washing and drying your hands after using the facilities...the amount of mold in the showers is actually becoming its own bio hazard...it's really unfortunate because this used to be a really good location that kept up with fixing equipment and basic cleanliness...it's sad to see it go down hill so fast...what's worse is that the membership fees have increased but the level of customer experience has really plummeted...you would think that this gym would at least try to remain competitive with all the other gyms in the area...not really the case though...

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Had an excellent trainer Mr. C.Rybalko, and very knowledgeable and polite.

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Outstanding assistance provided to me by Ms. Nia Clarke.She impressed me as being highly competent, dedicated, and very helpful. In addition to her efficiency, her gracious disposition above all contributed greatly in offering me a superior customer experience.The Edge is fortunate to have an employee of Nia's caliber!

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Shout out to Christina for helping me renew my contract in under 10 minutes 🙌 …

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My favorite gym in Norwalk next to La fitness. The sauna is tiny and fits about 4 people, while LA has a huge sauna. Sad the tanning booth isn’t here anymore but at the same time no one wants skin cancer either lol so not the worst thing.

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Wonderful staff and facility. Always been super clean and doesn’t feel intimidating to work out alone in there.

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It’s very challenging dealing with this gym regarding the contract, would not recommend the edge to anyone after the experience I’ve had with them.

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My experience was amazing! Christina helped me a lot by showing me around and giving me a warm welcome. She was extremely friendly and very knowledgeable of what she’s doing.

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The Edge Fitness is a great neighborhood gym with a diverse group of people. I wish they had more ab machines or another ab stand where you hold yourself up and left your legs and you can do pull ups and dips. They ONLY HAVE 1 and I usually wait and sometimes I just move on.

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Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 3.9-star.

This business has 70 reviews.

The address is: 542 Westport Ave, Norwalk, CT 06851, United States .

The contact number is +1 203-849-0166

This service is listed under Gym .

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