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Planet Fitness in Pasadena, TX, offers a spacious and welcoming environment for those looking to stay fit. The gym is open 24 hours a day, providing flexibility for members to work out at their convenience. With a wide range of equipment, clean facilities, and friendly staff, this gym is well-suited for beginners and experienced fitness enthusiasts alike.

While Planet Fitness excels in creating a non-judgmental atmosphere and maintaining cleanliness, some members have faced challenges with customer service and membership cancellation policies. Overall, it remains a popular choice for its affordability and extensive amenities.

Pros:

  • Open 24 hours for convenience
  • Clean facilities
  • Friendly and welcoming staff
  • Affordable membership options
  • Wide range of equipment
  • Hydro massage and spa services with Black Card membership
  • Inclusive environment for all fitness levels
  • Regular trainer-led classes
  • Spacious layout
  • No judgment zone

Cons:

  • Difficult membership cancellation process
  • Some broken equipment not fixed promptly
  • Inconsistent customer service quality

Location / Contact

Rating Stats

4.3

out of 5.0

25 reviews
5.0
5 reviews
4.0
3 reviews
3.0
5 reviews
2.0
42 reviews
1.0

Reviews (80)

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This is by far my favorite planet fitness. It’s so spacious and clean and has all the up to date equipment. Even the spa area reminds you of a real spa. It’s great!

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Some people get fussed at for anything, others can carry bags, take up multiple stations, and keep multiple different weight dumbbells occupied next to their benches while others have to wait. Yeah, I'm judgingUpdate: still the same. Treatment is different for people. Dress pretty, you get royal treatment, dress to actually lift, and you're not treated fairly.

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I first joined a gym in 1979. I also WENT to the gym regularly to stay in shape. PF is about as good as it gets for members like me. The gym allows me to exercise how I want, as hard as I want, and when I want. I made a great investment.

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Should be called Planet Treadmill! That’s the only thing available other than tanning beds unless you have the most abstract schedule and don’t have to be sleeping 1-3am cause anything outside of that time frame good luck. Crowd meter on the apps a bigger joke than the billing but that’s probably because it takes in account the over abundance of treadmills.

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It’s a nice gym and everything,but they seriously don’t have enough equipment,during the busy times all the smith machines are being used up and if you manage to spot an empty one you have to run up to it before someone else gets it,50% of the actual equipment is cardio and there’s never been a time where I’ve seen ALL of those cardio machines being taken up,they’re whole “anti gym-timidation” thing also doesn’t work,there’s still massive people that go and workout here but it’ nice because they’re a source of encouragement,people are constantly dropping weights (also not a bad thing it’s understandable because after all it IS a gym and they ARE heavy weights)

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Canceled my membership April 2020 and they continued to charge me...My bad for not noticing it till now but I did ask them to do the right thing and refund what was owed, they refused...be aware” never allow this company to have access to your bank!!! They will abuse it.I have Spoken to a Manager and still will not do the right thing and refund what is owed...never again will I refer this company to anyone. I stand by what I said originally do not allow this company access to your bank they will abuse it. As well I would think the Franchise director would step in and DO THE RIGHT THING” but it’s to easy to put it off on a so called manager” that may or may not be around in a few weeks. This company is pathetic...

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Nobody is ever at the front desk.I pay for black card and need their help when using it. Why not show us how to use the hydro massage and I will feel like I’m getting my money’s worth.

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I was able to workout on any machine I wanted too.It wasn't crowded at all.

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Matt the personal trainer really puts inEffort to train and help others with their physical well being. He’s extremely knowledgeable, helpful and patient. I’ve grown to enjoy working out now because of his classes and the staff here is always friendly, helpful and very welcoming.

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Exceptional service from friendly staff, clean environment and equipment. Sophia and Junior are amazing, always super helpful. My only gripe is sometimes can get a bit crowded during peak hours.

No reviews yet

Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 4.3-star.

This business has 80 reviews.

The address is: 4802 Fairmont Pkwy Ste 200, Pasadena, TX 77505, United States .

The contact number is +1 346-410-5163

This service is listed under Gym .

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