Planet Fitness

My boyfriend signed me up for a membership and only for Deer Park location. Which we didn't realize so he wanted to change it. Rudely guest services said you have to do that online. So we used his account to workout. Then I was told to go get my ID but my picture was taken a few times before. We have worked out a few times at this location and never had such poor customer service. Very rude so we left. I understand policies and rules. However there is a way to say things and treat people.

The gym itself is always clean and never had issues with the staff for the most part. HOWEVER when it comes to billing. I was charged 2 LATE fees even though I was charged normally for the service. I didn’t get any help from front desk employees and they’re just dismissive about it. They swear up and down I got notified however I didn’t. No text no email. Not to mention they have a back up card just in case something is wrong.

The employees here are very helpful and great customer service is always being delivered. Machine and equipment are most of the time clean. Area in the men's locker is kept clean also. I love this gym in overall.

Not impressed with this location at all. When arriving no one was at the desk. I needed a tour because that was the first time going to this location. The layout was confusing, so I just did a quick workout, showered and left. The showers were awful: not clean, clothes hooks broken, and the water pressure was horrible. If anyone flushes a toilet; you lose pressure and heat.....need to look into that! Overall, will not be going back to this location. I will just stick to the Deer Park location instead.

I've been to a few locations and the Pasdena has the best layout in, my opinion. The staff is usually very friendly and efficient and the gym and changing areas are well maintained. The machines are in good condition and rarely out of order unlike other locations.

Staff sometimes has an attitude but over all is clean, inviting, friendly place to workout.

WOW! , TO : Management , you are not going to believe this, I am shocked.I just move to Pasadena, SO I can either join your gym or FitnessConnection on I 45 . So I called your gym first and spoke to a very nice …

I'm here at least 4 times a week. I look forward to going to the gym now. Even when there are tons of cars in the parking lot, it never seems too crowded inside. I often see someone walking around and cleaning. The locker room is always clean. Every employee I've encountered has been helpful and friendly.

Great gym! Great location! Always clean and kept cool so it doesn’t smell. Highly recommend PF for beginners like me and even long term to maintain your health. Locker room area is always clean and well kept. Equipment occasionally has been out of order but there are more than enough machines for a great workout, and they get repaired within the day. Staff is courteous and friendly. The Black Card Spa is always clean and a great pit stop before heading home.

Always low maintenance. There's leaks on the floor every time I go visit. The foam rollers they have need to be replaced because they've been used too much.