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24 Hour Fitness, located at 10011 Broadway St Suite 107, Pearland, TX, offers a range of facilities including a gym, sauna, pool, and locker services. The gym operates 24 hours during weekdays, but has limited hours on weekends, stirring disappointment among some members. Positive experiences stem from excellent customer service and well-maintained amenities, yet complaints about cleanliness and equipment management persist.

Despite its comprehensive service offerings, issues such as cleanliness, customer service, and the misleading name of '24 Hour Fitness' are problematic. The inconsistent opening hours and reported maintenance issues suggest that while this gym can cater to basic fitness needs, it falls short of premium expectations.

Pros:

  • Convenient location in Pearland.
  • Wide range of amenities including a pool and sauna.
  • Tara’s spin class is highly recommended.
  • Friendly staff, particularly Josh and Danielle.
  • Short wait times for machines.
  • Clean environment according to some reviews.
  • Active maintenance of pool temperature.
  • Positive atmosphere reported by some members.
  • Accessible and available free lockers.

Cons:

  • Inconsistent opening hours contrary to the '24-hour' claim.
  • Frequent complaints about cleanliness and maintenance.
  • Customer service issues reported by multiple users.

Location / Contact

Rating Stats

3.1

out of 5.0

69 reviews
5.0
11 reviews
4.0
13 reviews
3.0
6 reviews
2.0
21 reviews
1.0

Reviews (120)

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This is a great 24 hour fitness. I used it when visiting home this summer. It was my daily go to. It's much larger than the ones in Los Angeles and has a nice open feel. They do towel service and the machines are newer and in great condition. I did notice one difference in that most people didn't wipe down their machines after use with the cleaner stations they provide. That's something that would get you looks in California, but in Texas no one seemed to blink.

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Dirty, broken and dusty. Stuff dont care about broken tvs and dirty restrooms.

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I bought a pair of training gloves today which was too small, i used my credit card for this purchase and did not get a receipt.I was given the option of getting a receipt or not and denied it because i thought that the credit transaction would be sufficient.The manager refused to exchange the training gloves because i did not have a receipt.The original pair of training gloves is still at the front desk and I basically paid for nothing.This is the worst experience ever,i am canceling my membership and will join another gym that will treat their members better.

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Always has equipment for many users and convenience of being open 24 hrs is great. Only reason for knock off star is sometimes towels are not available on entry.

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I was not satisfied with their services. When I initially signed up they did not explain the membership to me properly. I lost a lot of money behind them and I can't even use the gym. I wouldn't suggest 24 hr fitness to anyone, not even my worst enemy. You guys have poor service and cheat people out of their money.

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Convenient and has potential to be better if it were cleaner and the equipment was maintained. The group classes are my favorite although I wish there were more cycles. It would also help if there were better timing for the class schedule to accommodate the 9-5pm clients.

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Seriously. Please fix the AC. The entire summer this gym has been hot af. Does not matter what time of day you go, it is hot in the morning, afternoon AND evening. It does not matter whether it is crowded or empty with people. This place is consistently hot af. I have asked staff to please turn up the AC and have been meant with the response "the fans are on full blast". Talking about the ceiling fans. With as much money as we pay monthly you would expect a decent AC asusten. It won't be until someone has a heat stroke for this to be a real issue. Go to 24 hr in the med center if you want working AC.

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So I am resident of Illinois and came to Pearland TX to visit my friend who is member of this gym .My friend offered me to go with him and he was trying to get me guest pass.So manager told us that by they policy guest past allowed only for the same state resident.Well my dear 24 hour fitness gym I am costumer of LA fitness and instead of declining your potential costumer you could offer your experience.I am moving to Austin next month and definitely never choose 24H fitness

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I would avoid this gym like the plague. I have a 24 hour membership for about 6 years now and I've been to over a dozen throughout Houston while traveling for work. This is definitely the saddest excuse for a Super Sport. In fact there was nothing indicating it was online or even outside on the signage. I came here for a few weeks early in the morning and always checked in getting an error. There was no front desk person present on the multiple occasions I came. A few times the girl was there but she was too busy on her phone or talking to friends to acknowledge me so I just worked out anyways. Well today I decided to approach her (she seemed annoyed because she was in the middle of a conversation with her girlfriends). I kindly asked why I was getting the error. Long story short she absolutely denied I workout and was adamant I had already had multiple "courtesy" workouts at the location. That was news to me since I'd never even been acknowledged ever at this location lol! Anyways, she said I could either upgrade my membership but wouldn't be able to until a manager or sales person was in OR I could pay 25 dollars for the day. So I left and went to powerhouse gym in Freeport. I understand 24 hour fitness has policies about different level gyms. But this specific location is seriously lacking anything to be considered a "Super Sport" and doesn't even have it stated anywhere online or at the location. The staff is extremely dismissive and doesn't care. And on top of all that it doesn't pay to be honest and step in to see what's going on. Next time I'll just walk on by again.

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Good choice of equipment, very nice management. Most customers are very friendly, even the ones who seem to spend all their free time at the gym. 2 minor complaints: a bit too warm for me (feels like 78 degrees inside), and crowded day care.

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Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 3.1-star.

This business has 120 reviews.

The address is: 10011 Broadway St Suite 107, Pearland, TX 77584, United States .

The contact number is +1 713-436-2570

This service is listed under Gym .

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