24 Hour Fitness, located at 10011 Broadway St Suite 107, Pearland, TX, offers a range of facilities including a gym, sauna, pool, and locker services. The gym operates 24 hours during weekdays, but has limited hours on weekends, stirring disappointment among some members. Positive experiences stem from excellent customer service and well-maintained amenities, yet complaints about cleanliness and equipment management persist.
Despite its comprehensive service offerings, issues such as cleanliness, customer service, and the misleading name of '24 Hour Fitness' are problematic. The inconsistent opening hours and reported maintenance issues suggest that while this gym can cater to basic fitness needs, it falls short of premium expectations.
Pros:
- Convenient location in Pearland.
- Wide range of amenities including a pool and sauna.
- Tara’s spin class is highly recommended.
- Friendly staff, particularly Josh and Danielle.
- Short wait times for machines.
- Clean environment according to some reviews.
- Active maintenance of pool temperature.
- Positive atmosphere reported by some members.
- Accessible and available free lockers.
Cons:
- Inconsistent opening hours contrary to the '24-hour' claim.
- Frequent complaints about cleanliness and maintenance.
- Customer service issues reported by multiple users.
Location / Contact
- Address: 10011 Broadway St Suite 107, Pearland, TX 77584, United States
- Phone:+1 713-436-2570
- Website:24hourfitness.com
Rating Stats
Reviews (120)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 3.1-star.
This business has 120 reviews.
The address is: 10011 Broadway St Suite 107, Pearland, TX 77584, United States .
The contact number is +1 713-436-2570
This service is listed under Gym .
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Crystal Loredo
11 months ago
The only reason I give this place my money is because it is 3 blocks from home.It's always dirty. 95% of employees do not greet/speak or look up to address you.They allow grown men to take up the basketball courts and play full court while kids/ teens wait on sidelines until they finally get tired of waiting and leave.Lastly, despite the name(24 hour fitness) they aren't 24hrs. Half the week they close at 8pm!In essence, its a joke here! If you live in the other side of 288 go to another gym, they ARE open 24 hrs.
Stix Jacob
1 year ago
Minimal machines, overcrowded, front desk always have attitudes , very unsanitary
C Har
1 year ago
Bad customers service. The staff nor manager does not greet customers. SMHNot enough equipment for the customers
Stingy aviation
1 year ago
You can not stay in the pool for more than 30 minutes or else you will get itchy. Place is a biohazard and they do not care. If you have sensitive skin then this place is a no-go for you.I have seen pools built in the 1970s that are far better maintained than this. If you want a far better pool for a similar price then I recommend the Pearland recreational center. There is ABSOLUTELY no reason that they should be charging this much, when you have better alternatives out there. Even your regular community pool will be better than 24 hour pool. And the only thing that makes this place stand out, the whole claim about 24 hours, is false.
Jody Tillery
1 year ago
Did a day pass while I was in town. Super clean and tons of equipment.
Stacey Nolasco
1 year ago
Visited this gym for the first time today, it was nice & clean!! Paper towels were refilled right away as soon as they got empty. The vibes were good and nice! Will be coming back 100% 😌☺️ …
David Doran
1 year ago
The main floor mat looks like the original one from 20 yrs ago. Looks dirty and old should look bright and new.
Jesse Bernard
1 year ago
I don’t like the vibe. It’s somewhat small gym and over crowded . Ild rather go to the smallest anytime fitness for a pump than this place.
Kene Nwoye
1 year ago
1-star for dishonest business practices. I signed up for 1-year without auto-renewal and someone from sales approached me for renewal at the end of initial term, which I agreed to but he signed me up for auto-renewal without my knowledge or consent. I moved from the area and when I noticed a charge for renewal on my credit card statement, I called and spoke to a manager Kevin and explained the situation. I have spoken to this individual over the phone at least 4 times over a 3-month period with no progress. He repeatedly promises to follow-up with calls and emails that never happen, and false promises and reassurances are provided over the phone regularly. Reluctantly, I have given up and forfeited the $349 since this seemingly dishonest and mismanaged organization needs to resort to such tactics to stay in business, just do not waste your time if you can avoid this place - you’re better off going with Anytime Fitness
Charles Lewis
1 year ago
The upkeep of this place is awful. At any given time, there are apparently only 3 to 4 people working. I always clean my work area but some don't and it shows. I used to visit the location in Meyerland and it was much, much better maintained than this place. Machines remain out of service for longer than it seems they should It hasn't actually been 24 hours in a long, long time.