Life Time

I love Lifetime Fitness in Baybrook. I joined back in September and have loved it ever since. Billy gave me an excellent tour and provided exceptional customer service. The front desk is always friendly and welcoming and the ladies locker room is always clean and respond quickly to any needs i may have. I love all the classes, especially the Hot yoga on Mondays with Lee and the trainers Keith, Dustin, and Kayla are phenomenal. This is my second home to get my workout in, have dinner, and even get some studying done in the life cafe for school. I appreciate all that the staff does to make exercising fun and having a community to motivate me and build each other up!

I absolutely love this gym! The facility is very clean, unlike many other gyms I have gone to. Instructors are awesome, great classes, lots of machines, and we just love the kids club. My kids and I love and adore Ms. Lisa so much! She is such a sweet, genuine, and caring lady. We couldn't imagine kids club without her in it! If you haven't tried Lifetime yet, I would recommend it for sure!

Rene at the Lifetime Salon did an amazing job with my hair. I highly recommend him.Thank you Rene!!Regards,Happy Customer

The Zone - Dr. Frank (Ferenc Kamasz) As part of my Onboarding for joining this gym, I was given a chiropractic evaluation by Dr. Frank. I have never been to a chiropractor before but Dr. Frank has made me a believer. He has addressed some long-standing neck and spine issues, as well as help me minimize damage to my previously-injured achilles as I start back in a running program. The best part is that our goals are the same - to get me to recovery and maintenance, not charge me unnecessarily,

I work here and it's amazing, yes we may be beside a busy mall but it is the holidays and it will calm down. Im glad to serve the members with anything they need, And to have use of our amazing facility.

Made it to this gym for the first time this morning. It does not disappoint. This location has the largest variety of equipment for both cardio and strength of the 4 locations I have been to. Great work!!

Cheyne was a fantastic representative. He was very thorough with everything the club has to offer, a great tour guide and is very personable. Super glad I got a membership. Definitely recommend Cheyne if you’re interested in joining Life Time!

Clean, helpful staff, towels, shampoo, etc all provided making it easy to stop. Not 4 stars because though some classes like yoga are free, Pilates and trainers are really costly.

Lifetime fitness won’t let you cancel before the month charges on the 1st. I tried to cancel over the phone and that was not allowed. Their yoga program is horrible. Do not waste your time. All the employees are very stuck up and want me to pay for a full month I won’t use. Lower than a f-

I booked a birthday party at Baybrook after grand opening without being provided details and was told someone would get in touch with me regarding the party option details and final pricing. No one from Baybrook knew party details the night we booked, but Will the 'birthday guru' (very nice guy) from Cypress location was present and was able to give me the basic package price and assured me Baybrook would figure it out and make sure their first booked party was a success. I was contacted by Nancy Perez about 10 days later, but she still didn't have the necessary information to finalize our party and didn't get back to me until yesterday, after several follow up calls (daily), email and even toured the children's center last Friday with her to get a better understanding of what each package included, party flow and setup. Nancy promised to get us the information Saturday. When I called to follow up with her on Saturday she had no information and promised to get it to me on Monday. I told her we wanted a pool party so we got to use the facilities since the other 2 party packages restricted use of the kids academy during the party and she said that was fine that all options were still open and still waiting to receive missing information on pricing for additional children and food options. On Monday after yet again no responses and only 11 days away from party and still not able to send out invitations, we reach out to Cypress location and obtain the information directly since going through Nancy had not resolved any issues and now cutting it close. Liz from Cypress was able to answer all questions and made suggestions on what works and what to do to make the party run smoothly. I even had to go to the Life Cafe myself and ask for catering details to get pricing for food for adults and Rachel Bennett at the cafe was able to put together a platter and was great at providing me pricing and suggestions on what to do considering they did not have their catering details available yet. When Nancy finally called me back yesterday (Tuesday), she was rude and not friendly and informed me that we could not have a 3 hour pool party, as recommended by the Cypress supervisor, because she had already booked another pool party to begin immediately after our party. I was shocked to learn that she had the time and forethought to finalize details for another party before ours and I told her I wanted to consider whether we could potentially change the party day so that we can get a 3 hour party but would think about that option while she continued to provide me with the other details we've been waiting on to confirm the party. Nancy insisted I tell her then whether or not I wanted the party date moved and asked several times before I had to stop her and say wait, I told you I would consider it during this phone call. She was being very aggressive and her tone was different from previous phone calls. I don't understand how she was able to work on and book another party for the same day as our party, while I knew I was their very first party booking at this location for the very first available party date. She blamed me although my inability to confirm all the details due was due to them not knowing nor having party procedures in place yet and then learning that although she knew the date of our party and that we wanted a pool party and have been waiting on her to provide information to finalize our party, she booked another party before finalizing our party details.I was treated horribly and the staff at this location does not care about their customers and basically blamed ME for my inability to confirm the details of the party. They took no responsibility nor were they apologetic and it seems this is an acceptable practice since they ‘run a business’ and even asked if we understood what that meant. It’s not about the money, it’s about the service. It’s about the lack of customer oriented and friendly service, or at least being able to display common decency and respect.