24 Hour Fitness, located at 10011 Broadway St Suite 107, Pearland, TX, offers a range of facilities including a gym, sauna, pool, and locker services. The gym operates 24 hours during weekdays, but has limited hours on weekends, stirring disappointment among some members. Positive experiences stem from excellent customer service and well-maintained amenities, yet complaints about cleanliness and equipment management persist.
Despite its comprehensive service offerings, issues such as cleanliness, customer service, and the misleading name of '24 Hour Fitness' are problematic. The inconsistent opening hours and reported maintenance issues suggest that while this gym can cater to basic fitness needs, it falls short of premium expectations.
Pros:
- Convenient location in Pearland.
- Wide range of amenities including a pool and sauna.
- Tara’s spin class is highly recommended.
- Friendly staff, particularly Josh and Danielle.
- Short wait times for machines.
- Clean environment according to some reviews.
- Active maintenance of pool temperature.
- Positive atmosphere reported by some members.
- Accessible and available free lockers.
Cons:
- Inconsistent opening hours contrary to the '24-hour' claim.
- Frequent complaints about cleanliness and maintenance.
- Customer service issues reported by multiple users.
Location / Contact
- Address: 10011 Broadway St Suite 107, Pearland, TX 77584, United States
- Phone:+1 713-436-2570
- Website:24hourfitness.com
Rating Stats
Reviews (120)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 3.1-star.
This business has 120 reviews.
The address is: 10011 Broadway St Suite 107, Pearland, TX 77584, United States .
The contact number is +1 713-436-2570
This service is listed under Gym .
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Olbelina Letko
9 months ago
Tara’s spin class alone is worth the membership price. she is a wonderful person and her class is a very challenging and fun workout.The weights and machines are well maintained and wait times are short.The pool is always the perfect temperature for lap swimming. the gym, sauna, spa and lockers are cleaned often.The only thing that needs more maintenance are the spin bikes but the class never fills up so there are options.
Paul Keller
9 months ago
Customer service is amazing and the gym has everything we need to have an excellent workout
Ruijie Rachel Liu
10 months ago
It’s a good place. Convenient. Friendly staff. People are all very nice. I enjoy everything here, especially the swimming pool 😄 …
Nic Streeter
10 months ago
24 Hour fitness should be open 24 hours. COVID is over. Members have been asking executive management to return this facility to pre-COVID hours, but it seems the paying members' desire to utilize the facility as originally agreed is of no interest to this company. If you are interested in a fitness facility that is open 24 hours, there are other competitors that are open 24 hours in Pearland. Do not purchase a membership here as 24 hours is false advertisement.
Carlos Ramirez
10 months ago
Update 12 Oct 2023: Taking a moment to recognize outstanding service by an employee, Danielle, who managed an issue with my account professionally and swiftly. All this with a smile. Thank you Danielle!
Dre Turner
10 months ago
**Before reading negative reviews and getting the wrong idea, I would highly recommend giving this place a try first! **This was my first time ever attending a public gym & my experience has been nothing but great, and so I wanted to share a bit..I signed up for a free 3day pass on a Sunday and before I could go in Monday, Ms. Connie at the front desk called to ensure my 3day pass would be available and ready to use.My first time inside I was greeted by Danielle at the front desk. She was very friendly and gave me a quick tour of the gym. She also showed me how the free lockers work and gave me pricing info on the available memberships etc.After the 3 day pass expired, I was so happy with my workouts and the friendliness of the staff that I got with Ms. Connie & I’m now a member signed up for the year!! Gym has always been clean and I’ve had nothing but a positive experience. I really appreciate Danielle and Ms. Connie for being so welcoming and friendly. Really good vibes here!!10/10 WOULD RECOMMEND!!
Jules Santa
11 months ago
Its dirty, ghetto and the hours make no sense: M-Th 24hrs, F-Sun 5am-8pm
Tell Week
11 months ago
For me this one it’s okay, I wish they open 24/7 every day not just week day that you will become the top1 24 hour fitness in Houston
Johnathan Brown
11 months ago
I fail to understand how a place is called 24 hour fitness, but closes at 9pm. Sometimes after a stressful day at work all I want to do is hit the gym burn off the steam. Most days I’m up at 1-3 am and going to the gym helps burn off silly energy/stress I have about sleeping, work or life. However, can’t do that here. I left planet fitness because I was excited for the amenities, but not being 24 hours feels like I got cheated and lied to.Side note: telling me we have other locations that are 24hrs is beyond silly. I’m not driving 20 extra miles away from home when there are 3-4 gyms that are nearby, cheaper and open 24 hours.
Justin Cass
11 months ago
I love this gym. I don't go often though. Recently, a friend of mine who goes often mentioned that several changes in staff etc... had been made but today I saw stuff for myself.In particular, one of the 3 cable multi exercise machines. One of them is a few feet in front of the incline bikes.... FACING them.There are so many ways this doesn't work. And one of them is a health hazard.COVID ~ This is just a few feet from the bikes in front of it. YUCK!USE ~ The position it is in, significantly limits the numerous ways the equipment was intended to be used.WHO DID THIS AND WHY?"DisHur Is Dum B". Do Better.