Mountainside Fitness Peoria

The staff is exceptional from check in to member services to childcare. Childcare employees are wonderful and give their best effort to make sure your kid feels safe and welcomed. They always have a good attitude which makes me confident that my child will be at a happy place.Now on a more serious note: the water is amazing! Taking a shower after a workout versus at home is something I look forward to! Skin and hair feels great and the lotion is non-irritating and moisture is long lasting.I gave 4 stars only because I think the family bathroom (including the changing table) needs a lot of attention to cleaning. There was no hand soap and the changing table looked like it’s been neglected for awhile. Oh and the diaper pail is weird. Can you please replace with a hands free one? I don’t want to touch a circular handle that everyone else has touched right after changing their kiddo. 😝

This place is awesome! clean and well kept. Multiple of the same machine so you dknt have to wait around 👍And kids care is AMAZING!! its big and has lots to entertain the littles. …

Terrible experience canceling… No information was received about charges beginning again after their closure during COVID-19… When we called due to being out of state to asked to cancel they would not unless we sent a certified letter… When we were finally back home and able to come in they would not refund the money even though we never used the gym and called immediately when the card was originally charged to cancel… While I realize there are policies in play - due to the current world circumstances a better approach to cancellations and grace needs to be established instead this company just looks money hungry and it’s sad... they’re not about the customer an working together they’re about the money.

They were closed most the year. They opened and charged me. I just want to pay and cancel. Can't do it over the phone. They want to enforce a contract against the other party but claim their inability to provide service was out of their control. Fine make accommodations for the other party and let them cancel since both parties are dealing with covid. Unethical practices, difficult managers. Mountainside is an unethical corporation.

I joined mountain side fitness because they care about my personal goals and have everything I need to achieve them. The facility is clean, has lots of equipment and great trainers!

Update , Corporate fixed the issue, Thank you Amy.If your looking for a gym with a lot of (fluff) equipment and very little for serious workouts. This is the gym for you! Nutrition bar hardly open , lots of cheap machines (a.k.a selfie Stations), Again not a serious lifters gym. Had to pay $70 to get out of my contract. Will be looking elsewhere.

Update: I was supposed to receive a call back today from the manager and did not. Still waiting for contact.Poor experience with customer service while trying to have our account closed. We had contacted the Ahwatukee mountain side to close our account last November. During the conversation nothing came up about needing to sign in person or send in a letter with my signature on it. The last few months went buy and I find out I still have an account open. The Peoria location (the center we had attended) contacted me about updating my payment, that is how I found out. I have talked with member services to see about crediting back the time since we canceled; this time was due to the communication error. They explained that is not possible and that they have no notes referencing us trying to cancel. She explained there is nothing that can be done. We have not attended in 12 months, the only reason we waited until November was because of the 12 month contract. At this time there is nothing they have done to try and help our situation. The site manager Danielle is supposed to contact me tomorrow, hopefully with an understanding ear and clear mind. Due to poor documentation by the Ahwatukee location there is no documentation at all about the phone call we had when we believed we had cancelled last November.Now awaiting contact by Danielle in Peoria.

I’m surprised this gym is allowed to operate. While I appreciate personal freedom, it’s kind of hard to justify their mask policy. Half the members abide by it while the other half does not.After speaking with the manager, I couldn’t help but feel bad for her. I wanted to be upset but she was helpless. She said every time they told someone to put their mask on, they’d just take it off when she turned around. It’s hard to establish control if that’s what your member base is like.I’m not taking sides on this mask debate. I am taking sides on enforcing rules. And this gym simply doesn’t.It’s too bad, because it’s a beautiful gym. Unfortunately, I think their stance on the shutdowns saw an outflow of decent members and drew in a lot of inconsiderate members. And with the level of enforcement I witnessed, it seems the gym almost encourages the type.Again, I can’t believe the CDC allows them to operate.

I do mostly classes, and they have a great variety! I don't mind driving a little to a different Mountainside location to try something new. I went to the Yoga Nidra class this morning, which is essentially meditation. It was a great experience, and the instructor does everything she can to make sure you're comfortable and get the most out of the class. I *will* be back!

I used to love going here all the time until fairly recently. The main problem lies in how many people go here, even in the middle of the day when it shouldn't be busy (Because apparently nobody has a job or responsibilities at 12 PM on a Tuesday). But no, you have like 300 people in the gym all hogging the machines for like 30 minutes at a time, and I'm not able to get anything done.Please build another Mountainside in the Vistanica area to help with this because its seriously effecting the quality of the gym. I'm having to go to the 75th avenue location now because its slightly less crowded there.The crowded thing aside, the gym is nice, and employees are friendly. But none of that matters when I'm not even able to use or enjoy the gym to its fullest potential most of the time.