Located at 5815 W Norfolk Rd, Portsmouth, VA, Planet Fitness offers a welcoming and well-maintained space for fitness enthusiasts. The gym provides a range of workout equipment ensuring you rarely have to wait for a machine. The staff consistently receives praise for their friendliness and professionalism, contributing to a positive atmosphere. The gym is also notably clean, with stock readily available at cleaning stations and plenty of hand sanitizers, enhancing the overall gym experience.
However, there are areas for improvement. Issues such as cold showers, the gym not being open 24/7, and security concerns have been highlighted by members. Despite these drawbacks, Planet Fitness remains a solid choice for budget-conscious individuals seeking a friendly and supportive environment for their workouts.
Pros:
- Wide variety of exercise equipment.
- Friendly and professional staff.
- Clean and well-maintained facility.
- Rarely crowded despite high membership.
- Affordable membership options.
- Ample parking space.
- Helpful and courteous customer service.
- Strong adherence to hygiene standards.
- Convenient location.
- Inclusive, non-judgmental environment.
Cons:
- Inconsistent hot water in showers.
- Not open 24/7 as previously advertised.
- Reports of lockers being broken into.
Location / Contact
- Address: 5815 W Norfolk Rd, Portsmouth, VA 23703, United States
- Phone:+1 757-330-5362
- Website:planetfitness.com
Rating Stats
Reviews (110)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.4-star.
This business has 110 reviews.
The address is: 5815 W Norfolk Rd, Portsmouth, VA 23703, United States .
The contact number is +1 757-330-5362
This service is listed under Gym .
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F J
1 year ago
Elliptical machines arm support on right and left pops off. Been off out if service for months. Several machines.A safety issue.
Rency Yeatts
1 year ago
Always plenty of machines available when I go to work out (7:30a)
Dana Arnett-Harris
1 year ago
I’ve had extremely good experiences at planet fitness and I recommend it to all my friends and family. I always feel like I’m at home because I’m not judged by anyone and the staff is fantastic and friendly. It’s a great place to work out.
Asim Seals
1 year ago
Great place to workout. Lots of machines to use. Friendly staff.
Bruce LaLonde
1 year ago
Planet Fitness hours of availability and excellent equipment are out of rthis world.
Lakisha Archer
1 year ago
Excellent environment! Very professional especially the manager Brandon he was so professional with handling a situation for me.
Ruth Houseman
1 year ago
I scheduled with a trainer since I have recently had heart surgery. She was very helpful and positive.
heather williams
1 year ago
The young man answered all my questions and was pleasant. I wish you could just add more memberships to one or have a family plan. Why should your bank account be draft multiple times in a month instead of once.
Erica
1 year ago
Clean and friendly. The PF app is my favorite because it tells you how busy the gym is, and if you should wait.
Harry
1 year ago
So this is my gym. I can't say anything bad about it. The attendants are courteous and helpful. The wiping stations are always stocked for cleanliness. Gym is standard Planet Fitness just the way I like it.