Located at 5815 W Norfolk Rd, Portsmouth, VA, Planet Fitness offers a welcoming and well-maintained space for fitness enthusiasts. The gym provides a range of workout equipment ensuring you rarely have to wait for a machine. The staff consistently receives praise for their friendliness and professionalism, contributing to a positive atmosphere. The gym is also notably clean, with stock readily available at cleaning stations and plenty of hand sanitizers, enhancing the overall gym experience.
However, there are areas for improvement. Issues such as cold showers, the gym not being open 24/7, and security concerns have been highlighted by members. Despite these drawbacks, Planet Fitness remains a solid choice for budget-conscious individuals seeking a friendly and supportive environment for their workouts.
Pros:
- Wide variety of exercise equipment.
- Friendly and professional staff.
- Clean and well-maintained facility.
- Rarely crowded despite high membership.
- Affordable membership options.
- Ample parking space.
- Helpful and courteous customer service.
- Strong adherence to hygiene standards.
- Convenient location.
- Inclusive, non-judgmental environment.
Cons:
- Inconsistent hot water in showers.
- Not open 24/7 as previously advertised.
- Reports of lockers being broken into.
Location / Contact
- Address: 5815 W Norfolk Rd, Portsmouth, VA 23703, United States
- Phone:+1 757-330-5362
- Website:planetfitness.com
Rating Stats
Reviews (110)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.4-star.
This business has 110 reviews.
The address is: 5815 W Norfolk Rd, Portsmouth, VA 23703, United States .
The contact number is +1 757-330-5362
This service is listed under Gym .
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Will I am
3 years ago
Today I walked in an was instructed that I needed to be a sheep and wear a face mask while checking in. Checking in usually takes 5 seconds to scan the card and move on. Once you submit to this social engineering experiment you can take 5 more steps and take the mask off. It takes longer to explain to someone they need a mask to check in than checking in itself. Whoever mandated this rule is a moron and I will be canceling my membership. I hope you go out of business
Jacob Littley
3 years ago
Has a plenty of cardio equipment and I've never had to wait for any aerobics machines. Limited wieght selection. @ $10 a month the membership is very much worth the price.
James Coles III
3 years ago
I love my planet fitness, and thats how they make me feel when I enter the gym. 24hrs, work out anytime and they have have enough to do what you need to do to work out or maintain the shape you are in or trying to go.
Cosyco
3 years ago
If I could give planet fitness no stars, I definitely would! This has nothing to do with the employees there and I totally understand they are doing their job, but, how can you charge my account for membership when I don't come in because of COVID and you all aren't taking proper precautions! People have to wear a mask coming and going but the mask is optional while working out?! How is that safe for anyone? The only people who should be paying monthly are the people willing to risk it all to come in and work out in an unsafe environment! Also for anyone reading this that agrees with me, no need to try to reach corporate...it all funnels right back to your neighborhood planet fitness...
David Rook
4 years ago
Clean, well maintained equipment. Helpful staff. Reasonable price.
Chelsea
4 years ago
I love ron and alex. They are amazing and say hello every single time time I walk in the gym.
Diane Evans
4 years ago
Great price, variety of equipments, not crowded, and friendly environment. I highly recommend this gym for couples!
eliza Ces
4 years ago
I love this place. My son started got a personal trainer and lost 76 lbs. Thanks planet fitness!
Brooke Hazel
4 years ago
It's ok. Kind of crowded all the time. Even at 4am. Not the best but its $10 a month lol. Its worth the price
Bianca Freeman
4 years ago
I have Been to multiple locations and this one needs to be updated. Has some equipment but missing things that other pf.s have needs, lay down tanning beds, etc. overall rating is ok.