Planet Fitness

I love planet fitness and was excited for this location to open because it said online that it opened Jan. 18, but when I went today it wasn’t open... When will you guys be opening?

Brand new location. Very nice and clean. I don’t think a ton of people know about it yet so it’s very empty.

Definitely can work on customer service attitude…. My husband wanted to use the massage chairs however we’ve never used them before and didn’t know how. When he went up to the front to ask, the man working gave him a remark in a patronizing tone that we are supposed to check with the front desk first. We Don’t exactly appreciate rolling of the eyes and treating us like we should already know how to use certain aspects of the facility when we’ve never used them before. Please work with your team on customer service attitude and having a more positive demeanor when working. Aside from that it’s a Very tidy gym, newer edition of weight machines count reps and have a timer that helps with tracking rest time in between sets, enough machines to accommodate a number of gym goers, black card perks offer luxury massage chairs at this location. All in all this is the nicest layout of pf gym I’ve been to, and I’ve visited many in other states.Edit: it seems like the employees have worked on their customer service. Thank you to the management if you have spoken with them. I’ll have my rating updated accordingly.

People are honestly horrible for leaving one star reviews when it was not even open yet. Chill and let them finish what they need to finish. It’s open now and I’m excited to be able to have a much quicker drive! Planet fitness is always so clean and staff are friendly.

I just joined, this facility is amazing. Employees are very friendly and helpful and the gym is super clean.

Great, new location. Not as busy (yet?) as the one in Orem. Has most, if all, of the same machines as the Orem one. Takes a little bit to get used to the different set up. All in all, great place to work out. Staff are friendly.

Everything is brand new, all the 1 star reviews are just because people are mad that they opened a few months late. The gym is so clean and the employees are always going around refilling cleaning spray. Bathrooms and showers are very clean. Great gym overall

Great gym. Lots of equipment and very clean. Really liked the atmosphere as well, didn't feel out of place or awkward to be there. Overall very satisfied with my experience

I like it.is the cleanest gym I have ever been too. I really like the machines they are easy to use. Not to mention their clean bathrooms and showers.

This place is so clean and new!! I go to the planet fitness in orem by my office and stopped by this provo location today and couldn’t believe how clean, big and new tue place is.