Fit Factory Braintree offers an expansive fitness environment tailored to various exercise needs. Located at 288 Wood Rd Suite 100, Braintree, MA 02184, this gym features a wide range of group classes, including Zumba, yoga, and weight training. Staff members are friendly and dedicated to maintaining a clean and welcoming atmosphere, making it a go-to spot for fitness enthusiasts.
While Fit Factory Braintree excels in its gym amenities and class diversity, it struggles with customer service, especially regarding membership cancellations. Complaints about deceptive practices concerning closing accounts and additional fees overshadow the positive aspects. Prospective members should weigh these factors before committing.
Pros:
- Wide variety of group classes
- Clean and well-maintained facility
- Friendly and supportive staff
- Reasonable membership fees
- Ample parking
- Personal trainers available
- Childcare services
- Member-focused environment
- Good selection of equipment
- Inclusive atmosphere
Cons:
- Complicated membership cancellation process
- Overcrowded during peak hours
- Issues with broken and outdated equipment
Location / Contact
- Address: 288 Wood Rd Suite 100, Braintree, MA 02184, United States
- Phone:+1 781-277-0402
- Website:fitfactoryclubs.com
Rating Stats
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.1-star.
This business has 110 reviews.
The address is: 288 Wood Rd Suite 100, Braintree, MA 02184, United States .
The contact number is +1 781-277-0402
This service is listed under Fitness Center .
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Shilpa Narvekar
3 years ago
#InstructorAwardsI would like to nominate Kelsey G.She is an amazing group fitness director, she has done a great job at coming up with virtual group fitness classes.#category#BestplaylistI love taking her Zumba for best music not just Zumba but any class you take has great playlist.#BestenergryHer energy is unbeatable in any class, love her total body burn and cardio kickboxing class. Working out in this weather and in this pandemic was task for me but Kelsey makes it so much easier.#MostMotivatingTaking Kelsey G’s class is always fun I always look forward working out with her virtually. She’s so passionate about her job. When ever I don’t feel like working out I know taking her class is going to help me. I’m really happy to have such an awesome instructor.Happy to be part of Fitfactory
Catherine McHale
3 years ago
I have been a member of Fit Factory for almost 3 years and their instructors are some of the best I have ever had! The consistency of classes and variety of classes is amazing and they are always adjusting to accommodate different times and types of classes people are looking for. Before COVID-19 hit I was doing a class every day and sometimes doubling up with my favorite instructors!#InstructorAwards#MostMotivating is hands down the Group Fitness Director Kelsey G from Braintree.When COVID hit she scrambled to get virtual classes in the books and I was taking her virtual classes daily when in quarantine. Kelsey keeps the classes moving and even if your not sharing your camera she "senses" when you need that virtual push and will call you out to push you and keep you going. When she calls out my name and tells me "keep going!" I cannot help but smile because it shows her passion in her students and what she does.#BestEnergy goes to Sarah C from Braintree!I have been doing Zumba with Sarah for years even before Fit Factory and she is always busting with energy! Between Total Body, Buti, Zumba, and whatever other classes she pops on she is always energetic and smiling through it all!#BestFitTips is Meg G from Braintree.From taking her Saturday Morning TBB classes I was able to correct my form and lift heavier within her classes. She provides strong physical and mental tips to help with your workout and gives you the mentality that you sometimes need to push through an exercise. Meg also gives efficient enhancements and modifications that will not break down your form but allow you to maintain it.Thanks to all the wonderful instructors for keeping the virtual classes alive! I know myself and all the members are so thankful for them!Catherine
Brian Pags
3 years ago
For the most part I am a fan of all locations. The facilities are clean and the staff is very friendly. However, given the amount of members they are all over-crowded. The machines are all right on top of each other and there aren't enough of them to accommodate the amount of members (ie: leg machines). Not to mention that several machines are out of order (Braintree, Kingston) and the amount of time that it takes them to be fixed is ridiculous.
Harrison Bonner
3 years ago
I will never recommend this gym until they give me my refund for the 3 months they over charged me after my confirmed cancellation. I had to put a stop payment through my bank myself to prevent future charges. They acknowledged the over charges and have not issued a refund after over 5 requests.
Rachel Mac
3 years ago
When I first joined FF virtually last spring, my first virtual class was a Zumba class with Kelsey G. I knew within the first 3 songs that I made a great choice joining FF! Kelsey is truly the best group fitness instructor I have had the opportunity to workout with. All of her classes are a great workout, fun, high energy, have the BEST playlists and she changes the workout up each week. Thanks, Kelsey, for all that you do to provide us with awesome virtual workouts!#instructorawards #bestplaylist #mostmotivating #bestenergy
C Tabios
3 years ago
I like going to the gym for the group fitness classes and Fit Factory delivers big-time! I’m so happy they kept up that selection in their virtual classes during this pandemic! Lots of variety and awesome instructors! Among my favorites are Wendy W-great enthusiasm, fantastic playlist! Kelsey G- she’s the fitness director, love her open communication to members and all her classes are challenging and fun! Sarah C and Tonia I- if you want super sweaty and awesome choreography Zumba, they’re the bomb! For strength classes, Meg G is wonderful, she makes you slow down and focus on form and the muscles being worked for a more effective workout.#InstructorAwards#BestPlaylist Wendy Weiser#BestEnergy Sarah Cartullo and Tonia Imad#BestFitTips Meaghan Germain#MostMotivating Kelsey George
Rick G.
3 years ago
The gym is clean and has a friendly environment. The main issue I have is the hours of operation. I wish they would close at 11 p.m. because it's crowded until 10 p.m. the majority of the benches and equipment are taken, and with covid, they have way too many people exercising at night, so I stop going due to the crowd and covid.I genuinely don't understand why they don't close at 11 p.m. to address this matter—thinking of canceling my membership due to this.
Stephany Noriega-Santos
3 years ago
What can I say I love FitFactory and how amazing they have been at making changes during this pandemic. Group Fitness Director Kelsey G. has done an amazing job at coming up with virtual group fit classes...not only one or two but many to pick from! It’s been great getting to see the faces of the amazing instructors and get in a great workout. I love that with the virtual classes and on demand I got to meet new instructors that I know enjoy taking classes with. All the hard work is definitely recognized.#InstructorAwards#bestplaylistThis category is a hard one to pick just one, so my votes are for Sarah Cartullo, Tonia Imad and Kelsey George.I love taking their Zumba classes with great music! not just Zumba, but any class you take with these ladies are fire!#BestenergyIn my opinion I don’t think anyone can beat Sarah Cartullo’s energy during any class!! No matter what class format it is she comes with this burst of energy that is highly contagious haha it’s the BEST when you need that extra spark to get through the class. Zumba, Vibe, Buti are hands down killer classes.#MostMotivatingAnother hard category to pick just one!Kelsey George and Sarah Cartullo take the win. There is something really special about these two instructors. Over the years of trying out different fitness instructors I have never come across such amazing instructors like them. The passion they have for what they do is incredible and it only makes me want to push and do better. When I think I’m going to stop and give up their energy and happiness makes me keep going until the end (even if I can’t move my legs or arms the next day haha). When I’m feeling like I can’t do it or I don’t want to get a workout in, I know taking a class with them will push me to do my best.Thank you FitFactory for having such amazing instructors.
Simone Palladino
3 years ago
Fit Factory is the best gym I have belonged to by far, simply because of how fantastic the instructors are! I haven't been able to find a good replacement since moving away 1.5 years ago, so was very excited to be able to join again with their new virtual membership.It's impossible to pick just one winner but for the #instructorawards I vote for Kelsey D hands down for #mostmotivating, Sarah C for #bestenergy and Sharilynn always has the #bestplaylist. These ladies are all amazing and their energy is always 1000%, even when just on zoom. We appreciate you all so much especially during this terrible year!
Linda Custer
3 years ago
I have been a member of Fit Factory even before they opened during the snowiest winter in a trailer outside. I met Matt and he was so nice and gave me a tour even though they were not open. From that moment on, I have been in love with this gym its instructors, owners, and members. It was always clean and the trainers and instructors are great. My kids and husband are also members. This is more than a gym it truly is a family.I would like to vote for my favorite instructors and mention that all the instructors all over the country have been wonderful with the live virtual classes and since I can get to class now without being in traffic rushed to get to the gym, I am able to take more classes with more variety and have lost 20 lbs and regained strength I had lost as I aged. I can't recommend taking the virtual live classes enough. They are a great way to stay or get in shape, safely and it allows you to reach for new heights over your typical safe zone and challenge yourself.my #instructorawards and #Best Energy Sarah King Cartullo what can I say but Sarah is a total package between Zumba, Buti, and whatever she can pull together with HIIT Total Body etc. She has an energy that is completely contagious and she is has a welcoming personality that makes you want to be around her and take all her classes, make her proud of you, even if you have to chill its ok as she gives you options for intensity. She sings and dances like a star! Love you!#instructorawards for most motivating would go to #Kelsey for tirelessly putting in all the hours to make sure everyone has something to do and offering so many different options in her array of talents. She counts loud so you stay motivated. My family will hear her voice coming out of the computer and know to stay away from me LOL! (not most relaxing). She also makes you feel like you are part of the family and calls you out on the virtual live classes which keeps me motivated.#intstructorawards for #Best Fit Tip is Meaghan Germain; Meg is a teacher and it shows with her classes, she explains the movements and demonstrates the proper form while lifting weight which is so important especially when she can't see you. She is a great instructor and i used to love taking her spin classes when I was able to get to them she always changed up the music and had a lot fun in her class.#instructor awards #best playlist goes to Sarah King Cartullo, as soon as a new song comes out she is already making a dance, warm up or cool down. She also like to put in throwback music too.Fit Factory thank you for all you do every day!!!! we appreciate it!