Orangetheory Fitness

Worst studio I’ve ever been to. The front desk girls are rude. I was charged a late cancelled after already been inside the studio checked in with a station to start at. Didn’t even give me a waiver paper to fill out but made sure to ask for my card to charge me. ( she said I was too late when I wasn’t I was still within the 5mins grace period but I wasn’t going to argue with a college kid on a power trip ) I’ve gone to over 20 different studios all over the country and have never had any incidents whatsoever. Bathrooms smell like urine. Staff was rude. Who wants to work out in a place like that? If I could give zero stars I would.

I have loved Orange Theory for almost 4 years!

Great workout and awesome coaches! Can’t be beat!!

I was first in the waiting list and somebody that didn’t even sing up for the class sneaked in. When staff member realized that someone did sneak in they did not do anything about it, just said to me sorry people are not nice sometimes. I have been a member for a year and in all other studios they at the bare minimum take them out. I do want point out that the staff member was friendly but when your job is to prevent this from happening that’s not acceptable.

Want to have a workout that actually works? Definitely a hard workout but I’ve never felt I was really working out until I started at OTF. Would recommend it to anyone.

🙌🏼 The BEST fitness facility ever!🏆 I’ve been a member here for over six years and love this gym. 🍊 From the coaches, the administrative team, and the management, everyone is so welcoming and willing to go out of their way to help with your fitness goals. 💪🏼➡️ I’ve been especially impressed with the new assistant manager, Maddy! 🤗 🌞 She’s always positive and very genuine, seriously the most friendly soul, and always eager to help with any and every issue I ever have! 🌎 The world needs more Maddys!!! 🧡10/10 would recommend OTF-SP! 💯

I spent 3 years in RVA, and I loved my time spent here at the Short Pump OTF studio. Stacy is such an incredible head coach, and is surrounded by a team of other superstar coaches, Claudia and Kara.Whenever I am back to visit RVA, I will definitely be attending workouts at the Short Pump studio.

Workouts are challenging but allow you to work at your own level. There's encouragement to push yourself but never to compete with others. I love the periodic (positive) instruction and reminders about how to avoid injury. Everyone who works there has a great, positive attitude and I always leave feeling happy and accomplished.

Amazing workout and super friendly staff. When you leave the studio you feel like you have achieved something.

Worst Experience with staff member!!! "FELT LIKE BEING TREATED DIFFERENTLY FROM OTHERS"I had joined otf 2-3 months ago and had joined as premium member.Yesterday I had the worst experience ever. The front desk member Amy was very rude.In otf they write your names on first come first serve basis. I had class at 7 am, and I reached around 6.45 am and was 4th or 5th person to be in the room. Within next 5-10 mins, other members arrived and Amy started writing the names.Amy already took names of people that arrived before me, that's okay, but when she was walking towards me, she took name of the person sitting besides me and then she looked at me and then just walked past me without taking my name. That was super rude, she then just went back to her front desk.When I went on the front desk she is not even saying sorry I missed adding your name or anything as such, she is simply like I will take the name now.By this time I had lot of anxiety with so many people around and with this rude behavior of Amy. At around 6.58 am I said I am not feeling well, I need to leave, and she then just charged me for late cancellation. I showed up for the class, I got enough anxiety to just leave from there because of her rude behavior and still after that she charged for late cancellation.It might just sound like ehhh thats fine, but it's not. You only get to know it when you are at the face of it. Amy has not been like that just yesterday, everyday when I was going to class I get the vibe of being looked at or treated differently by her.For the late cancellation charge, studio said it was charged by Mistake and it will be refunded. Still waiting for the refund and it was never charged by mistake!!!!!