Defined Fitness Rio Club in Rio Rancho, NM, offers a variety of amenities including a swimming pool, sauna, physical therapy, child care, and a range of classes like Zumba and spin. The gym boasts modern equipment and picturesque views of the Sandia Mountains from its cardio deck. While many members appreciate the friendly staff and the quality of facilities, recent reviews indicate concerns about cleanliness and equipment maintenance.
Users have noted several issues with the pool, showers, and other amenities not being properly maintained, leading to dissatisfaction. Although the gym has strengths, such as diverse equipment and professional staff, potential members should be aware of ongoing upkeep and management challenges.
Pros:
- Friendly and professional staff.
- Wide variety of classes offered.
- Pool, sauna, and child care services available.
- Modern and diverse equipment.
- Scenic views from cardio deck.
- Experienced physical therapists available.
- Convenient opening hours.
- Well-equipped for both casual and serious fitness enthusiasts.
- Separate saunas for men and women.
- Affordable membership price with many included amenities.
Cons:
- Reports of poor cleanliness in the pool and locker rooms.
- Frequent equipment malfunctions with slow repairs.
- Consistency in maintaining certain amenities is lacking.
Location / Contact
- Address: 4400 Jager Way NE, Rio Rancho, NM 87144, United States
- Phone:+1 505-800-5210
- Website:defined.com
Rating Stats
Reviews (60)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.1-star.
This business has 60 reviews.
The address is: 4400 Jager Way NE, Rio Rancho, NM 87144, United States .
The contact number is +1 505-800-5210
This service is listed under Fitness Center .
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Tom Sanchez
1 year ago
Currently having a Bad Experience.Credit card expired, behind 2 months.Their Late Fees are 32.26 per month.I’m hoping they will show some business prowess, and mitigate this to keep my business, will see, V Angered.I have great credit- would become a long term member! I’m hoping management will mitigate this Bad Business Practice.I would have been here for years.I would not want to Promote them to any one if they do not mitigate this!
Doreen Lowery
1 year ago
Ii was contemplating joining Defined Fitness so my first inclination was to check the reviews. The reviews dating back to a year ago were mostly great--sounds like the Rio Club was awesome at the onset. However, the more recent ones, up to 10 months ago, are mostly dismal (ouch!). Sounds like there are BIG problems with properly and consistently maintaining equipment, the sauna and showers; too many breakdowns and slow fixes.Sounds like there were changes in management (bad ones) or a change in management's commitment to quality. For heavens sake, the responses to the complaints are all the same lackluster response. "We are sorry to hear of your recent experience. We are serious about fitness and strive to create the best possible workout environment for our members". THE WORST.
V Bratton
1 year ago
So far, so good. New to Silver Sneakers. Very nice facilities. Geo and Tyler M have been fabulous, very patient, informative, and patient. Good start to the new year.
Joshua Wilson
1 year ago
No one should have to be subjected to seeing others feet in the gym. especially when the guy loves to spread out, stretch and touch his feet on equipment we all use and touch.
loretta repman
1 year ago
Unfortunately there is no hooks to hang your towels or places to put your shampoo/soaps in the shower. Two showers in women shower not working. One shower by the pool only worked when you are required to shower from the pool to the hot tub etcNo plastic bags to put wet swim wear when you are not to leave floors wet in dressing room
K Mishel Castillo
1 year ago
I would like to know when the kids room is "at capacity" so I don't drive all the way there to see a bunch of people behind the front desk but one person in the kids room not accepting any more until one leaves. Does not make sense. Post it some where, maybe send a txt to parents. This has happen more than 3 times.
Loren Robinson
1 year ago
When I first started attending the gym, it was very nice and clean, but the place is starting to look rundown. Several machines are in need of repairs, and it seems like they are in no hurry to fix anything. The staff keeps saying they are waiting on parts to fix the machines as they have built a new gym about five.miles away. I have seen people who have stopped coming because they refuse to fix equipment. I know they can do better.
Zachary Widhalm
1 year ago
This Gym for being as new as it is has its issues. The Bathrooms are always broken for months at a time. (Toilets, Sinks, Sauna) The bathrooms are NEVER cleaned. I found the same gum in the Urinal Friday that was there Sunday. The equipment is squawky but does mostly work. My biggest issue is how dirty and not clean it is. For 44 a month X5,000+ members (A solid guess) They have the funds to upkeep this Gym better.
Josh Schaeffer
1 year ago
Super clean and all the staff are super friendly. I wish there were a few more massage chairs. All in all great gym!! The trainers are the best as well!!
Alyssa Martinez
1 year ago
They take money out of your account but say you didn’t pay . And then we showed proof 3 times and the following month they take out double payments and late fee.. I called again today and I get the same story they will look into it and will get back to me.. would be nice if I could get the corporate people to even call back too.