The Northwest Family YMCA in Rochester, NY, offers a wide range of activities and programs for individuals and families. The facility is well-kept, with clean equipment and friendly staff, creating a welcoming atmosphere. Many members find the staff extremely helpful and the environment inviting, especially for children. The two pools, including one for kids, are a highlight, along with an excellent child watch service and a variety of fitness classes. However, there are some concerns about the high membership fees and occasional issues with customer service.
The YMCA's hours might not be convenient for all, particularly on weekends when it closes early. Additionally, there have been reported issues with parking lot security and maintenance of gym equipment. Nonetheless, for those seeking a family-friendly facility with diverse programming, the Northwest Family YMCA remains a solid option.
Pros:
- Friendly and helpful staff
- Clean and well-maintained facility
- Good variety of programs and activities
- Two pools, including one for children
- Great child watch area and staff
- Friendly atmosphere
- Reasonable family plan membership fees
- Well-equipped gym
- Bright and spacious locker rooms
- Vigilant lifeguards
Cons:
- High membership fees
- Early closing hours on weekends
- Inconsistent customer service
Location / Contact
- Address: 730 Long Pond Rd, Rochester, NY 14612, United States
- Phone:+1 585-227-3900
- Website:rochesterymca.org
Rating Stats
Reviews (60)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.1-star.
This business has 60 reviews.
The address is: 730 Long Pond Rd, Rochester, NY 14612, United States .
The contact number is +1 585-227-3900
This service is listed under Youth Organization .
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Benny Calixto
10 months ago
I just joined this facility and the staff and people are very nice and friendly very clean compared to Esporta. I'll be here for years to come I highly recommend this facility.
Teresa Williams
10 months ago
YMCA prices are too high $76.00 for seniors, I canceled my membership after being a member for 20 years. You would think they would give some kind of break.
Lisa Reeves
11 months ago
💗👍👍 …
Kari Perez
1 year ago
The northwest y has the friendliest staff! Great place for individuals and families!
Sam Beach
1 year ago
This location refuses to warn their patrons that multiple cars have been stolen from their parking lot. They deny it. They call patrons liars even with video proof. They obviously care more about their image or money than they do about the people who use their facility. I will not recommend them. I will however tell people to not go there. They need to do better.
Denisha Huertas
1 year ago
Love it here
Rex Warner
1 year ago
The staff are really great I have made friends that were unexpected.
Cheyenne Stansfield
1 year ago
Friendly staff and clean facility! Only complaint is many of the machines are broken so you have to wait. With the price going up and the machines going down (literally), may not be a good investment at this time.
FugiMama
1 year ago
This ymca is the worst of all of them the gym is never open!
William Smith
1 year ago
Nice atmosphere super clean great people and crew