Retro Fitness in Rochester, MI, offers a rich community atmosphere with a friendly staff and a variety of programs to suit all fitness levels. The gym maintains a full range of equipment and amenities like group fitness classes, chair yoga, and a kids' club. Their customer service stands out with personal assistance and a knowledgeable team that caters to individual member needs. Some reviews highlight the affordability and cleanliness of the facility, making it a welcoming environment for new and seasoned gym-goers alike.
However, the gym isn't without its drawbacks. Overcrowding during peak times, outdated equipment, and issues with payment practices have been cited by some members. The facility could benefit from more comprehensive maintenance and a more transparent approach to billing to improve overall customer satisfaction.
Pros:
- Friendly and welcoming staff
- Diverse range of fitness classes and programs
- Clean and well-maintained facility
- Convenient location in downtown Rochester
- Affordable membership options
- Knowledgeable trainers and personal attention
- Positive and supportive community
- Smoothie counter and dry sauna available
- Flexible summer memberships
- Excellent customer service recovery
Cons:
- Overcrowded during peak hours
- Outdated or broken equipment
- Questionable billing practices
Location / Contact
- Address: 637 N Main St, Rochester, MI 48307, United States
- Phone:+1 248-650-6200
- Email:[email protected]
- Website:retrofitness.com
Rating Stats
Reviews (113)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.6-star.
This business has 113 reviews.
The address is: 637 N Main St, Rochester, MI 48307, United States .
The contact number is +1 248-650-6200
This service is listed under Gym .
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Sydney Micklas
5 years ago
I really like this gym! I don't use a lot of the equipment, so I can't speak about all of that, but the entire gym is always super clean and the staff is always friendly and helpful. Plus, they offered a student membership during the summer that only lasted the summer months. If you're not using the gym for the whole year, it's nice not having to pay a million cancelation and commitment fees like at other gyms in the area.
Val
6 years ago
Thank you so much, Velko! -Your Retro Fitness Family
Anthony Ciolino
6 years ago
Thanks, Anthony! Glad to have your support. -Your Retro Fitness Family
david michielutti
6 years ago
Staff is very freindly and knowledgeable. Great place to work out
Patrick Lamar
6 years ago
Bryan, a front desk manager, was very helpful. Good equipment for crossfit exercises. Rowers need to be greased up.
Joey Bleu
6 years ago
the gym is under new ownership this year. i just came back after a three year hiatus. its a franchise thing. the new owners are young and energetic. i had a problem with the app. almost all the time i do business with a new place there's going to be a problem. i went back to the front desk. Jessica helped me actually she did the work for me. so now i am always logged in and selecting a class is really easy.we are very fortunate because this property could have gone condo. it was a very close thing. there are many other gyms around here but none of them has the mix that this one does. plus the staff is uber friendly helpful and kind.
Joe Fortuna
6 years ago
Best gym around. Great equipment, great location for me, only $19.99 per month, towel service, and great atmosphere! Unlike LA, Lifetime or other big box gyms, Everyone seems to put their weights away, no cheesy pop music, no annoying cross fit groups, very few people standing around talking or just sitting on machines. Dumbbells go to 130's, plenty of weights. They have classes, tanning, daycare and massage for anyone looking for those things. Never seems to be crowded, but I do train during off peak hours... Very clean, positive environment
Tony Crimando
7 years ago
James DiPaola
7 years ago
Christine Hardy best trainer I ever had.She know how to work you and get results. Recommending her to anyone who is serious about training.
will teas
8 years ago
I was reading through the customer reviews and I would like to say that none of the complaints have any truth to them. The rac is a friendly place and as far as I know nobody has ever not been allowed to use chalk and the employees are very nice. I have never had a single problem with this place and for the price I would rather go here than lifetime or planet fitness