Retro Fitness in Rochester, MI, offers a rich community atmosphere with a friendly staff and a variety of programs to suit all fitness levels. The gym maintains a full range of equipment and amenities like group fitness classes, chair yoga, and a kids' club. Their customer service stands out with personal assistance and a knowledgeable team that caters to individual member needs. Some reviews highlight the affordability and cleanliness of the facility, making it a welcoming environment for new and seasoned gym-goers alike.
However, the gym isn't without its drawbacks. Overcrowding during peak times, outdated equipment, and issues with payment practices have been cited by some members. The facility could benefit from more comprehensive maintenance and a more transparent approach to billing to improve overall customer satisfaction.
Pros:
- Friendly and welcoming staff
- Diverse range of fitness classes and programs
- Clean and well-maintained facility
- Convenient location in downtown Rochester
- Affordable membership options
- Knowledgeable trainers and personal attention
- Positive and supportive community
- Smoothie counter and dry sauna available
- Flexible summer memberships
- Excellent customer service recovery
Cons:
- Overcrowded during peak hours
- Outdated or broken equipment
- Questionable billing practices
Location / Contact
- Address: 637 N Main St, Rochester, MI 48307, United States
- Phone:+1 248-650-6200
- Email:[email protected]
- Website:retrofitness.com
Rating Stats
Reviews (113)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.6-star.
This business has 113 reviews.
The address is: 637 N Main St, Rochester, MI 48307, United States .
The contact number is +1 248-650-6200
This service is listed under Gym .
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Angie May
4 years ago
Incredible staff, the trainers are all very current and knowledgeable. The facility is clean, machines well maintained, the kids club is fun for all ages and the staff there are great with them. Parking is easy, safe and great location. Highly energized vibe!! Love this place!!
Alex Constantine
4 years ago
This gym is absolutely the best! I was given a personal tour of the entire gym by David Stone. He was very knowledgeable and courteous and explained to me all of the options that were available to me. If I sign up for a membership it will be because of the professionalism and respect that David Stone showed me.
Olivia Elias
4 years ago
I love this gym and recommend it to all my family and friends! They have a great kids club and fitness area. My favorite is the deadlift platform! The staff is also very friendly and always smiling, which just makes the whole gym experience more enjoyable!
James Giardina
4 years ago
Affordable, clean, good selection of equipment, one of the better gyms I have ever been a member of, all things considered.Edit: I wanted to take a moment to come and give this place a 5* review, but then realized I already had, so here I am. I went in to cancel my membership, not for anything they've done or changed, I'm just a human, and a lazy one, so I hadn't been in over a year. I also realized that I had just been hit with their annual maintenance fee, literally yesterday. Well I went in with my tail between my legs, and they were willing to refund the charge on account of my complete lack of gym usage...not proud of that, but they didn't have to give that back, and I very much appreciated that they were willing to. Thank you 😊
Jeanine Woosley
4 years ago
We have been members of this club since before Retro Fitness took over. All of the changes have been great and the staff is very friendly and helpful. You get a lot for your money here - whether you have the basic membership or the Cadillac plan. It’s a clean bright place to get in a workout.
Kim Sasser
5 years ago
Thanks so much, Kim! Your support means a lot. -Your Retro Fitness Family
Benjamin Muhitch
5 years ago
Sorry about the one star. I think this must have been posted by mistake. It has been changed to 5.
Ramrebelmi Brian
5 years ago
Clean gym and pleasant staff.
Chris Groppuso
5 years ago
Great prices, friendly staff, overall a great gym
David McInnis
5 years ago
Great gym. Getting a speed bag anytime soon?