Retro Fitness in Rochester, MI, offers a rich community atmosphere with a friendly staff and a variety of programs to suit all fitness levels. The gym maintains a full range of equipment and amenities like group fitness classes, chair yoga, and a kids' club. Their customer service stands out with personal assistance and a knowledgeable team that caters to individual member needs. Some reviews highlight the affordability and cleanliness of the facility, making it a welcoming environment for new and seasoned gym-goers alike.
However, the gym isn't without its drawbacks. Overcrowding during peak times, outdated equipment, and issues with payment practices have been cited by some members. The facility could benefit from more comprehensive maintenance and a more transparent approach to billing to improve overall customer satisfaction.
Pros:
- Friendly and welcoming staff
- Diverse range of fitness classes and programs
- Clean and well-maintained facility
- Convenient location in downtown Rochester
- Affordable membership options
- Knowledgeable trainers and personal attention
- Positive and supportive community
- Smoothie counter and dry sauna available
- Flexible summer memberships
- Excellent customer service recovery
Cons:
- Overcrowded during peak hours
- Outdated or broken equipment
- Questionable billing practices
Location / Contact
- Address: 637 N Main St, Rochester, MI 48307, United States
- Phone:+1 248-650-6200
- Email:[email protected]
- Website:retrofitness.com
Rating Stats
Reviews (113)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.6-star.
This business has 113 reviews.
The address is: 637 N Main St, Rochester, MI 48307, United States .
The contact number is +1 248-650-6200
This service is listed under Gym .
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Gerardo Fillepe
1 year ago
I love this gym i am new in America and the employees were very helpful and it was very clean inside.
K B
1 year ago
Dirty floor, rap/hip-hop blasting so loud you cant think, machines packed into a small space, taken over by teens that hold on to machines for an hour (of which 45 minutes are looking at their cell phone), way shortened hours on or near holidays, personal trainer that was promoted to manager that has no management experience and is way in over his head (and has an arrogant attitude), 30 close parking reserved by another business which is closed on the weekend... get the picture? this place is a joke, it is more like a high school hangout place than a gym. try planet fitness, edge fitness, lifetime or ANYWHERE ELSE!
Joel Burgio
1 year ago
Enjoying some senior exercise classes and using some several of there machines. Lots of helpfull and friendly people
Nathan Jaworski
1 year ago
Love this gym. Great lighting, location, and lots of equipment!
Michael Mead
1 year ago
Great Place to work out. Always clean and Tricy at the Front Desk is Top Notch!
Samuel Chambers
1 year ago
Full service gym, located on main thoroughfare. Very helpful and knowledgeable staff with lots of equipment to use. Lots of free parking in the rear of the building.
Jacqueline Dechavez
1 year ago
Very happy we found this facility. All staff is very friendly and welcoming- superior to other gyms in area. Special thank you to Matteo for making sign up so easy and making us feel comfortable!
Crystal V
1 year ago
This gym has a great location, good equipment/classes available, and friendly employees. The downsides? Shady business practices. I found out that for the past year and a half they have been charging my credit card $10 more per month extra for a membership with the same characteristics as everyone else, resulting in over $200 in overages paid to them for absolutely nothing- no extra bells and whistles- just hey thanks for the extra cash. When I addressed this with the company I was told that they would fix my membership going forward and give me one month free. I find it appalling that they would not credit my account the $200 in overages I am owed. I hope their other customers can learn from this breach of trust- you really have to watch out here. Such a shame!
Jeff Gerwitz
1 year ago
The club is always clean and well maintained and the staff is very friendly
Rob Ken
1 year ago
Subpar gym. Rude staff that is not helpful.Cancelled membership.Edit: I did call membership and spoke to operations manger of your facility. Aside from the overcrowding at your gym, your rude manager is main reason I cancelled.