24 Hour Fitness in San Jose, CA, offers an extensive array of cardio and strength training equipment, a swimming pool, basketball courts, and specialized workout rooms. Open 24/7, the gym ensures round-the-clock accessibility, attracting various fitness enthusiasts. Despite its size, the facility suffers from severe cleanliness issues, with frequent complaints about dirty restrooms, broken equipment, and a lack of maintenance. Staff friendliness varies, but there's an evident gap in customer service and overall hygiene standards. Some users appreciate the ample workout space and friendly staff, while others express concerns over safety and sanitation.

Pros:

  • Open 24/7.
  • Variety of cardio and strength training equipment.
  • Large workout space.
  • Swimming pool and basketball courts available.
  • Specialized workout rooms (e.g., spin and dance rooms).
  • Friendly and helpful staff (some positive mentions).
  • Good trial offers (like a 30-day trial for $1).
  • Frequent cleaning efforts noticed by some users.
  • Some equipment gets fixed relatively quickly.
  • Ample parking space.

Cons:

  • Frequent complaints about cleanliness.
  • Many broken or outdated machines.
  • Persisting safety issues and theft concerns.

Location / Contact

Rating Stats

3.4

out of 5.0

58 reviews
5.0
20 reviews
4.0
23 reviews
3.0
13 reviews
2.0
7 reviews
1.0

Reviews (121)

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Good location. Not a lot of traffic since its not at a shopping center and as long as you follow the guidelines its pretty safe overall during these uncertain times. Only downside is you have to make appointments. But at this location I was able to make one quick.

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Some of the equipments, at least to me, could use for some upgrades, some new additional equipments could be useful to attract more people. But all and all it is a decent gym and great place to work out. People who workout should always have a plan and grits to stick to the plan. In this gym I would say about 85% of time you could draw a plan before coming in to the gym and allowed to stick to it.

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I had an excellent customer service experience with the General Manager here who helped me with an incorrect charge to my card. He was very willing to help me out, and did everything he could to fix it, and he did!! very thankful that he was nice to me during the whole experience. Thank you so much!The place seems outdated compared to other gyms such as crunch fitness and planet fitness. The environment looks and feels unclean. Memberships are also more expensive compared to other gyms from my experience! I like to work out in the room with the mirrors but its kinda gross with dirty floors that look old and not maintained. Glad they have trx but wish they had more TRX areas. 2 stars for convenience. The facility could use some work for sure.

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Disclaimer: I rate 24 Hour Fitness locations relative to their classification (i.e. rating a Super-Sport against an Active location isn't that helpful IMO)For a Super-Sport, my biggest gripes with this location is (1) the lack of towel service and (2) only 4 old Olympic Lifting platforms. The Olympic Lifting area lacks a variety of bumper plates; if you want to use 10 pounds plates there are only metal hex plates.However, this place has a full-size basketball court that's pretty active. I also see a swimming program for kids, so that should be good for families.

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I came in at 6:40pm today and am a little surprised at how unclean it is.1. There is hair left in little piles in the women shower room2. Near women jacuzzi there are ants.I guess ill update review as i spend more time here but at least hire a cleaning lady during busy hours...

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This is one of the worst gym .. all out dated equipments .. restrooms are dirty .. better to go some where else .. 48$ not worth it for this gym just 8$ enough monthly.

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Attention members; don’t spend your hard earned money at their “super sports club” for those of you who don’t know, they don’t provide towel services anymore. They’re are now selling them at a ridiculous price. Dumbest idea they came up with.The owner of this facility is trying to make money from the members in any way, form, and shape possible. Now they sell towels rather than free towel service. What is the point of “Super sport clubs” if there’s no towel service? What is the point that members pay extra ? We can also just downgrade to regular sports club or just switch to LA fitness. Most people who have super sport clubs are mostly there for just few minutes of run, swim and shower. You’re no longer proving towel service to dry ourselves. You are rather selling towels at a ridiculous price. I am not going to be the machine to make you’re living from. I will cancel my membership and move to LA fitness. Your staffs are also rude and unfit, unprofessional, & careless to help.Gym is always dirty, wet, and slippery floor. No more towels, I don’t believe this!

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Just tried this place on a guest pass. Not returning, DEFINITELY not paying.SUMMARY: The company has a history of annoying and questionable business practices. This is a "Super Sport" in the same way a McDonald's is a Gourmet Restaurant... except Denny's provides free napkins and this place doesn't even offer towel service. So you have to bring your own or just sweat on the floor (and I saw a bunch of the latter).----There are a few good points of this gym:- Spacious- Convenient parking- The Ujam class I tried was really fun, with not one, but multiple energetic instructors leading up at the front!But the rest of the gym is a thumbs down:- Locker rooms that have the cleanliness and ambience you remember from high school gym class.- High-pressure sales tactics. Look, I'm here on a guest pass. Welcome me warmly, invite me to talk about membership, give me your business card, but don't pester me at length on the way in AND the way out.- Day passes are $25. Are you kidding me? I can go to a high-end, posh gym for that!- No weekend-only memberships. A ton of us in the Bay Area are lucky to have free gym access at our work during the week, and I bet a great many of us would be happy to fork over some cash to a private gym for weekend access. But nope.- To join, they told me I'd need to pay an initiation fee, a yearly fee, AND a monthly fee. Um, seriously? In what world does that make logical sense?!Oh, and lastly, let me note the pathetic bait and switch experience I had with 24 Hour Fitness years ago:- Paid a lot upfront for an "All Club" membership.- New gym got built near my home, but I was told I wasn't allowed to access it because -- get this -- my "All Club" membership was apparently only good for all the clubs that were around at the time I signed up. Uh, right. So I cancelled my month-to-month membership.

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"Super-Sport"?? LOL! This place doesn't even do towels - I've only been here 3 times at lunch so it is not very crowded but key equipment was broken including showers which no-one warned us about. I had to go back to work after drenched in sweat and no shower.Also, for 1 PM it was pretty gross in the locker room, but hey, that is most 24-hour fitness gyms. I just wonder where the money is going from the money saved eliminating towel service?

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One of the better gyms, lots of equipment, all on one floor, hard to park. Update on 12/30: Towel service discontinued! Dirty place. 1 star at best.Update: Went back recently. Even more of a dump than before. Try to find working water fountain and it’s warm spit. Keep trying the cardio machines and you might find a working one. Since no more towel service, the staff stands around talking to each other.

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Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 3.4-star.

This business has 121 reviews.

The address is: 1610 Crane Ct, San Jose, CA 95112, United States .

The contact number is +1 408-490-3019

This service is listed under Gym .

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