24 Hour Fitness in San Jose, CA, offers an extensive array of cardio and strength training equipment, a swimming pool, basketball courts, and specialized workout rooms. Open 24/7, the gym ensures round-the-clock accessibility, attracting various fitness enthusiasts. Despite its size, the facility suffers from severe cleanliness issues, with frequent complaints about dirty restrooms, broken equipment, and a lack of maintenance. Staff friendliness varies, but there's an evident gap in customer service and overall hygiene standards. Some users appreciate the ample workout space and friendly staff, while others express concerns over safety and sanitation.

Pros:

  • Open 24/7.
  • Variety of cardio and strength training equipment.
  • Large workout space.
  • Swimming pool and basketball courts available.
  • Specialized workout rooms (e.g., spin and dance rooms).
  • Friendly and helpful staff (some positive mentions).
  • Good trial offers (like a 30-day trial for $1).
  • Frequent cleaning efforts noticed by some users.
  • Some equipment gets fixed relatively quickly.
  • Ample parking space.

Cons:

  • Frequent complaints about cleanliness.
  • Many broken or outdated machines.
  • Persisting safety issues and theft concerns.

Location / Contact

Rating Stats

3.4

out of 5.0

58 reviews
5.0
20 reviews
4.0
23 reviews
3.0
13 reviews
2.0
7 reviews
1.0

Reviews (121)

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A lot of thought was put into my 4 star rating. I go to many 24 hour fitness locations throughout the bay. Wherever I need to start my day, I go to the nearest 24 really early. This location is my number 1 choice.The biggest con is no towels. They tell everyone "all 24 hour fitness locations stopped towel service." and that is a huge lie.Bring back the towels, find a system to make it work.Besides that, great layout, equipment, pool, sauna/steam room, all pros.The only other con is cleanness in the men's lockers. A little too much mold, razors/trash/and just straight up crud stay for weeks if not months...dust...everything needs to be scrubbed down. Its getting bad but I also don't care that much, just an observation.

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Machine always seem to be broken especially the stair machines. 4 out of order today. And for some reason, this location doesn't provide towels, yet Calaveras and San Ramon do... really? We're paying each month for a super sport!

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I have visited this place a couple times and it gets worse every time. I've been to quite a few 24hr Fitness Super-Sport, but this has to be the worst maintained one. I did not get to interact with the staff too much, partially because there weren't that many during lunch hours. (I guess they are at lunch as well). This is supposed to be 24 hr Fitness' upper level gyms, sans Ultra Sport. But it was so poorly maintained. Broken water fountain with water running all over the floor. The towel dispenser was empty. No sign of maintenance crew around. A couple of staff at the front desk checking in the customers (staff was aloof and disconnected from the patrons). I have been to a few exceptional gyms from 24; Irvine Ultra Sport. It really shows when the managers and staff care about their business and take pride in their work. This one has little to no pride.

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Parking lot homeless is gone. Ladies room/showers/toilets are still dirty. Hair and trash are in the corners. Strong smell in the shower stalls. Can they do the proper job?

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I’m only passing through the town and I didn’t know this was a super because google maps didn’t list it as so. So it’s my fault for not doing more research ; although it would be nice if more information would be provided by maps to know if it’s a super or not. My membership doesn’t cover the supers because where I live there aren’t any supers. Anywho...they wanted to charge $25 per pass to get in. $50 for my fiancé and I to get in. A little steep for a one time. The staff wasn’t the nicest it about it. They told us to pretty much leave. Simultaneously a gentleman next to us was asking about membership as he was interested in joining and they told him to come back tomorrow (Monday) because no one in sales would be in till the . Great job staff...you really know how to get members in here.

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This is one of the largest 24 Hr clubs I've been at. It's relatively clean, the machines work, and safely space-out.I wish the GX24 room is a bit bigger tho. The UJAM Fitness and Zumba classes are packed and sweaty!Parking can be a challenge during the weeknights after work. You'll need to circle a few times.Overall, good gym! Staff is friendly with big smiles.

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This gym is disgusting, gross and dirty, from the floors, slimy equipment to locker room. It probably needs to be shut down and pressure washed with bleach. Do they not have any cleaning staff? I am sorry if this is your 24 hour gym location I feel bad for you. Staff seemed friendly and helpful.

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The gym is always dirty nobody wipes down their equipment or puts their stuff back aka weights, etc. The locker rooms are hideous always dirty I ask the front desk if they had somebody that walk through and the person only comes through and deep cleans at night when when the gym is closed. I put my shoes down what you're used and and worn stepped away came back and they were gone. The people just do what they want their it's a mess

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Ok super sport. Mostly come here only to shower after sand volleyball but there a line to shower. Looks like Everyone's here to shower too. Locker room is dirtier than other super sport that I have been too. I don't understand why ppl don't pick-up after themselves like put towels in the towel basket. I sometimes picked up towels around me just because I can't stand towels laying around me. We're all adults not 5 yr old and mom or dad isn't here to clean after yourself. Don't feel entitled either just because you paid the membership. Let's keep our gym clean.

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It's big, has plenty of equipment, and is in pretty good shape. It can get crowded-ish during peak hours - 6-8am, 4-7pm but not too terrible, it's mainly reflected in you, maybe, having to wait for the benches or squats racks.The only downside is the showers (in the men's locker room) - there aren't enough, and one is usually out of service. As a result, during peak hours, you *will* end up waiting up to 5 minutes to get in the showers...OK, a second downside is that the wifi, when it works, is *slow*

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Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 3.4-star.

This business has 121 reviews.

The address is: 1610 Crane Ct, San Jose, CA 95112, United States .

The contact number is +1 408-490-3019

This service is listed under Gym .

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