24 Hour Fitness at McKee Road, San Jose, offers a wide array of exercise equipment and amenities. The gym features cardio and strength-training machines, free weights, a sauna, a steam room, and a pool. Despite its ample offerings, the facility suffers from overcrowding, cleanliness issues, and poor maintenance. Many complaints highlight broken machines and unsanitary conditions, especially in the locker rooms and showers.
The staff receives mixed reviews; while some members praise their friendliness, others criticize their lack of attentiveness and professionalism. Despite the negatives, the gym remains a popular choice for many due to its extensive equipment and spacious environment.
Pros:
- Wide variety of exercise equipment
- Sauna, steam room, and pool available
- Friendly staff
- Spacious environment
- 24-hour access (most days)
- Classes available
- Equipment is usually in good shape
- Cleanliness improving thanks to some staff
- Great crowd and friendly atmosphere
- Easy check-in and out
Cons:
- Overcrowded, especially during peak hours
- Maintenance issues with broken equipment
- Unclean locker rooms and showers
Location / Contact
- Address: 2323 McKee Rd, San Jose, CA 95116, United States
- Phone:+1 408-457-6866
- Website:24hourfitness.com
Rating Stats
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 3.3-star.
This business has 110 reviews.
The address is: 2323 McKee Rd, San Jose, CA 95116, United States .
The contact number is +1 408-457-6866
This service is listed under Gym .
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Tail Of Two Kitties
1 year ago
Management should be ashamed of themselves for the condition of the spa, showers, etc.I just got a membership and went to a class there so I decided to use the spa after. It was so vile and disgusting that even though I took a shower after I couldn't stop feeling gross all day!This 24 on McKee was so disgusting that I almost demanded all my money back but I decided to go to my closest gym and check on that one and it was clean.My closest 24 even posts when it closes for maintenance, twice a week! I did not see anything posted at this gym and when I asked an employee said once a week but he didn't know when. It does not look like it's once a week, does not look like it's been done in a very long time, but then again it's a very busy gym. So if it really is being done once a week or twice a week then that's not enough for this gym! SO GROSS!!! 🤢I mean 24 hour fitness gyms are not exactly the Ritz but for God's sakes at least be sanitary!It makes me wonder when I'm on vacation or out of the area what am I going to run into with other 24-Hour Fitness gyms? Why don't these gyms have the same standards???I find it ridiculous that there are not maintenance standards for all the 24's. If there are standards and they are following them (which I doubt) then the standards need to be increased for a bigger gym or changed.For God's sake if you just wipe off the scum off the tiles once or twice a day it probably wouldn't build up like that. but something needs to be done that's not sanitary!In addition, the shower floors are vile with clumps of hair everywhere! Do they clean that every day? If so, that's not enough! The showers are disgusting!Plus the bathing suit ringer didn't work. How long has that been broken? When is it going to get fixed? I really don't have much confidence in management regarding that or anything else. 😕PS in the picture, it isn't even the worst area. A guy was leaning against the worst slimy area. I want vomit just thinking about that. 🤮
Steve Sousa
1 year ago
I think I'm about done with this location, it's always packed, something is always broken the men's room is disgusting. There are better gyms out there.
John T D
1 year ago
Place is ok. 24 hr fitness use to be better a decade or two ago. Seems like the crowd is changing and overall quality of the place also.
water dragon
1 year ago
This is a good gym, not awesome, but good.There's plenty of cardio machines you can work on, just make sure you wipe them before you use them because not everyone cleans the handles of the machines after their use, and I've seen water marks on the machines handles and cup holders before, wondering if it was water or sweat. Some cardio machines makes a loud clicking sound, I don't know what it is, but it sounds annoying, especially if you think about what other people are hearing around you. Half star.This gym is usually crowded, but sometimes it's not. I figured that on Mondays it's the most busy and on the weekends it's the most empty. And the gym usually starts filling up around 5 to 6 pm. I just go at the most empty times I know and it always works! one star.The people here are nice, but some do need to think about what others see around them, because one time I was on the treadmill and someone in front was using a weight equipment was viewing almost naked ladies on Snapchat, I think other people saw it, too. 3/4 star.The staffs here are nice, they provide the informations i need, they just need to work on being alert, because most of the time when I walk in or walk out, they're almost always chatting to each other. I do understand why they're mostly chatting, sometimes it's not busy, and I know sometimes people do not need instructions from them to enter the gym, and it's absolutely normal to talk to each other when bored! 3/4 star.Now about the bathrooms, if you read reviews on here, you've probably learned that it's disgusting, which I do agree! There's strange smells in lockers, dirty dried water prints on the floor, trash spilling out around trash cans, your socks start to smell weird after you've stood on the floor (I only know this because my gym bag started smelling weird). Despite all this dirtiness, when the staffs actually clean it, it's nice and shiny! But I do not know how often they do it because I've only seen it clean a few times when I go to the gym, about 25% of the time it's clean, but not really clean but clean enough to not be disgusted by it. Half stars.Even though I rated it as a 3 1/2 stars, I was tempted to lower it to a 3. But I know how hard it is to keep a business going. You got to pay electricity bills, hire honest and hard-working staffs, fix equipments from wearing out, and more to keep this gym going. So I raised it to a four stars.(These are all based on my experience)If those problems can be fixed, I will raise it to five stars. Thank you.
Jacob Errico
1 year ago
Equipment is okay. Cleanliness of the facility can be better. This is dust on and under machines showing me lack of care or cleaning. Locker rooms are not kept sweep or clean. You are better than this. Staff is friendly.
Marc
1 year ago
Staff are always pleasant. It's a busy gym
JOSÉ GOMEZ
1 year ago
The place is super good, I had a great time in that gym
Elsa Chip
1 year ago
That gym was so nice at one time clean, new equipment now it’s so disappointing the minute you walk in, dirty lookers old machines and not enough weight to work with, it has a lot of potential but they don’t make it a great gym
Alex Rodriguez
1 year ago
Friendly staff but gym is way too overcrowded. Benches and machines are broken and management takes forever to make repairs, for the amount of members this gym has repairs should be done quickly.
Bamboo Le
1 year ago
- Sauna and steam room many people enter wearing shoes that do not take off up to 80/100 (NOT Healthy).- The bathroom (Man) is very limited, damaged 2-3 rooms have not been repaired for more than 5 months and very dirty lack of people to clean.- New members need to have guidance and policy so that they can understand more how to use the spa , swimming pool and steam rooms...- Management need to know more about Health issues.Thank you.