Waterworks Aquatics San Jose

The teachers are great with teaching young children (my 3 and 5-year-olds attend), even those that cry or seem scared at first. Their methods do help my kids to float faster than other swim classes we’ve taken. My kids also love to play in the pool after their classes, which the center offers for free. I just wish the classes were longer, both because it takes so much effort to get the kids there already and because it is pricier than other places per-minute. We still plan to continue with them because their methods seem solid and the location works for us.

Our daughter moved through the parent and me classes at a good pace and has enjoyed the private lessons. She's quickly gaining her confidence back in the pool after the long break due to the pandemic. She misses the family swim nights which were fun for all ages. Looking forward to continuing here for a long time. The instructors are great and the front desk is efficient and was able to work with us to find a better time for lessons.

Been going to water works for years and after constant problems decided it was time to stop. Instructors constantly cancel on you and the manager is not receptive. In a 2 week period last month we had 4 lessons cancelled or moved. The manager seems nice and thanks you for your flexibility but when it's the other way around they are rigid as heck.Today was the last straw, I don't know why we didn't switch earlier

This facility needs more coaches. Most of them just college students doing part time jobs. You will get a lot of surprised cancelled lessons at the last minute. Progress is slow as we have private lesson for about the half year and all my son can do is just float on the water. We go there every week. I will not buy more lessons.

Rude front desk staff. Unreasonable make up policy. Keep losing good teachers. I have already had three bad experiences with this school, so I have to write a review to warn parents who is considering sending their kids to learn swimming at this place. Their front desk staffs are really rude treating the parents.My first bad experience with them is that one day I was lining up in the front desk to get something done, while there are only 3 people in the front of me, it took nearly 30 minutes before I can had a chance to talk to the staff. But guess what I was told? They told me they needed to prepare a birthday party and have to close out the school early and refused to help me. They were literally shutting me off despite having seen me standing in the line for more than half an hour, before their usual business hours ends.My second bad experience comes with their unreasonable class make up policy. If your selected teacher is out or sick, they will force another random teacher available on the same time slot. If you don't want to have a random teacher for your kids, sorry, it will be your fault and you will be treated as if it was you who were at fault for cancelling the class.Furthermore, they seems to be unable to keep good teachers. We had to change teacher for our kids 3 times during the past year because all the teachers that we had/liked quit the school.

I had a much better experience last summer in terms of reliability. The facilities are really great. That said, twice in my schedule my class was taught not by the instructor I chose but by an "instructor-in-training". So in other words, it was a waste of a class. And, considering it is a class of babies-->toddlers, it was even a bit dangerous the way the trainee handled a 4month old baby. All that said, DEON has been the highlight of our experience. The absolute best instructor, so friendly, helpful and my son adores him. Would continue to come back if my son could take more classes with Deon.

My daughter has been attending Waterworks for a little over 2 years now. She looks forward to her weekly lessons with Francisco. Francisco is a great instructor. He is patient, encouraging, and challenges my daughter. She loves the water and we often get complimented about how good she does in the pool. This is a testament to Francisco's great coaching abilities.Update: We were having some issues getting make ups scheduled and they were piling up. I was able to work with Alicia in management and she has been a tremendous help. She was able to get us some times that worked well with our schedule and introduce us to a few other great instructors that my daughter is working well with. This has opened up additional options for us with scheduling.

Not good places to take you child, the instructors for my sons swim class were rude and unprofessional. Got there early for our class waited until they asked us to get in the water and we did so. From that point we had another instructor harass us for being in the water, we explained we were 5 minutes into our class and waiting for our instructor. She was completely unprofessional and insisted my son and I get out of the water, she kept coming at us even though my son and I were in corner of the pool not bothering anyone. At that point I had enough of her condescending ton of voice towards my son and I so we picked up our things and left. Time is so precious with our children, do you really want to take your kids to a place that treats you and your family like you don't belong there. Worst experience I've had with my child so far.

My grandson is taking private lessons from Cori at waterworks aquatics. At first my grandson was shy to go to her and he was crawling to the poolside instead of walking. Then Coach Cori started to crawl with him! his heart was gently opened by her such a kind action. I was so impressed with her. From the very first lesson he was so happy to learn swimming following her directions. Coach Cori teaches him important swim skills very well with a lot of praise and smiles. She is very professional and at the same time very kind.My grandson is looking forward to taking lessons from her every week. 😊

Waterworks Aquatics is a great place for kids to learn how to swim. The water is very warm and comfortable for the little ones to wait for their turn or listen to instructions without motion. The instructors are awesome! We started taking lessons with Shane. We just love him! My 5y.o.-son start to swim after 4 semi-private classes. Considering that my son was afraid of depth and would never put his face in water, I consider it as a great success! Shane is very gentle, cheerful, patient and friendly. My son unsuccessfully tried a couple of private classes elsewhere: he was scared to go for the second time. It took me a lot of negotiation and motivation to convince my son to try for the second time, and we gave up eventually. However, he can't wait to go to Waterworks Aquatics to see Shane again! I like the facility overall - very clean, new and functional. There are very convenient showers and changing rooms. My son likes little showers for kids that he can reach himself and feel independent. Temperature in the building is warm and comfortable, hairdryers are available. The lobby personal is nice and welcoming. I like their online system to schedule and pay for classes - very convenient for busy working moms. My sons likes the rewarding system of choosing a toy every time moving to the new level. Thanks, Waterworks Aquatics! Keep a wonderful job!