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Waterworks Aquatics San Jose offers an engaging environment for infants to older children to learn swimming. With a warm pool and flexible scheduling, it caters to busy parents. The instructors receive mixed reviews, but many parents appreciate their patience and dedication. The facility is child-friendly, featuring both play and practice areas.

However, some parents reported dissatisfaction with customer service and administrative issues, including a confusing online booking system and frequent class cancellations. Despite these drawbacks, many find the personalized instruction and skill development worth the investment.

Pros:

  • Warm pool, comfortable for kids.
  • Flexible scheduling options.
  • Patient and skilled instructors.
  • Good online booking system.
  • Clean and child-friendly facilities.
  • Variety of lesson types available.
  • Proven track record of student progress.
  • Positive and supportive learning environment.
  • Option for make-up classes.

Cons:

  • Inconsistent customer service.
  • Frequent class cancellations.
  • Confusing online portal.

Location / Contact

Rating Stats

4.2

out of 5.0

13 reviews
5.0
4 reviews
4.0
8 reviews
3.0
35 reviews
2.0
0 reviews
1.0

Reviews (60)

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Not a good option for adults. Came here for lap swimming. I reserved a lap lane from 8:00 pm -9:00 pm, arrived at 7:50 and still lots of kids here. At 8:00 pm there are still many kids jumping into the lane I reserved, but the staff asked you to leave as soon as it turned to 9:00 pm. I don’t think they really respect my time. The only reason I came here is other pool closed during the holiday. Wouldn’t recommend to any adults tho.

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We started waterworks with our kids when they had no learning experience and always wear life jackets . 4 and 6 years old both took a 20 min semi private lesson once a week. Our favorite teachers ate marianne and monica. They are awesome and very sweet and my goodness are they fast to teach the little one. Now we do 40 min back to back and kids don’t want to leave the pool. Within about 4 months now, they swim alone, they jump in the pool down and up. They do flips and they swim and sleep on the water .I can’t thank marianne enough she is just amazing. She also always safe and her eyes are on the kids and she is so loving and when kids act up she keeps her patience and keep direct them to be on track

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This place is great if you're trying to give your toddler their first swimming experience. The instructors are great and the methodology is very caring, respecting each kid's time while starting with survival basics (literally). My girl had a blast and we always look forward to going to class. Can't recommend it enough!

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My son Caleb's been going to Waterworks for the past 6 months. He's enjoyed every one of her class and especially love working with his instructor, Danny. He's definitely improved a lot since coming here and we look forward to the day when he can swim on his own. Definitely recommend this place!

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Waterworks Aquatics San Jose is expensive. That is how it feels at the beginning. But then you realize that it's worth it. Our child makes progress each time. Lilia is a firm but gentle coach. We are happy to have her. The system lets you choose the kind of teaching that fits your child's character. That really helps. Another thing we love about this school is, their cancellation is super flexible. You inform them that you won't be able to attend, and they will pick a date for you to have a made-up class.

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We've been coming to swim lessons for 4+ years now and the kids have learned so much. My son had a near-drowning experience and was terrified of water now he's jumping in swimming backstroke and all. We love love Caitlyn she is so amazing. The office staff is super friendly and very helpful.

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Great place for kids to learn, trainers are awesome with ample patience that our kids have been assigned so far.The front desk staff few particularly don't deserve to be working in public relation. Either the management lack in hiring skilled resources or its a management failure in training these employees after hiring.Teach them empathy, prioritizing, patience, communication is key.

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I like that there are no toys really involved so teaching can really be the focus. The instructors seem attentive. And although my daughter has only had two classes I don’t like how dirty their bathrooms/changing rooms are and I also don’t like that the instructor will start at times start 1-2 minutes late and end 1-2 minutes early. That makes me feel cheated when I pay so much for these 20 minute classes. All in all, it’s much better than avac.

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We are going to the Bascom location for 3 years in a row now. Started with parent and me and now doing regular classes. Francisco is our instructor and we love him! My daughter is 4 and she is now doing back swim. The location is only for the pool, not using other gym pools. There are 2 pools, one for children who cannot float by themselves with warmer water and one for children ready to swim. There are showers and changing rooms. There are hair driers but they are not the best, most of the time they do not work because they get overheated. Overall I recommend this place!

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I signed up my little one for swim lessons when she was 7 mos. I was but apprehensive because she was so little but the instructors (Miriam and Jesse) that we’ve had have been wonderful! I don’t know how to swim and have always gotten nervous going into water deeper than 3 feet. During one of the baby’s lessons Jesse encouraged me to go into the 4ft water and I comfortably did it!The facility is nice, nothing fancy but it’s clean and well kept.

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Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 4.2-star.

This business has 60 reviews.

The address is: 1120 S Bascom Ave, San Jose, CA 95128, United States .

The contact number is +1 408-279-1700

This service is listed under Swimming School .

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