Planet Fitness in Santa Ana offers an affordable and spacious gym environment with a variety of equipment for different workout preferences. The gym is known for its cleanliness and friendly staff, creating a comfortable atmosphere for all members.
However, the gym has faced numerous complaints regarding customer service and billing issues. Some members have also expressed concerns about the maintenance of equipment and safety in the parking lot, which can affect the overall gym experience.
Pros:
- Affordable membership fees
- Clean and spacious gym
- Friendly and helpful staff
- Good variety of cardio machines
- Hydro massage beds and massage chairs available
- 24-hour access on weekdays
- Judgement-free environment
- Well-kept locker rooms
- Individual TV screens on machines
- Convenient location with ample parking
Cons:
- Issues with billing and cancellations
- Inconsistent maintenance of equipment
- Concerns about safety in the parking lot
Location / Contact
- Address: 1760 E Edinger Ave, Santa Ana, CA 92705, United States
- Phone:+1 714-912-9450
- Website:planetfitness.com
Rating Stats
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.2-star.
This business has 110 reviews.
The address is: 1760 E Edinger Ave, Santa Ana, CA 92705, United States .
The contact number is +1 714-912-9450
This service is listed under Gym .
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Maricruz Llerenas
5 years ago
Gym is big but gets full as there is not enough weight machines which leads to all the guys standing around that section which is intimidating. The 30min circuit training is a great workout option to the weight section with all the guys EXCEPT IT IS RARELY USED AS INTENDED! There are always people in there using the machines for reps (because as mentioned not enough duplicate machines) instead of the circuit training which doesn't allow you to complete your circuit. The times I've tried I find myself bouncing around to try to skip machines that are being hogged but then it is more aggravating then what it needs to be. There are signs that say machines are for circuit only BUT they are small so people don't read it or simply ignore it and staff always turn a blind eye. Also this is a gym where people are working to be healthier, WHY OFFER PIZZA AND BAGELS to your members???!!! Instead of something inline with what everyone is there for like a granola bar, smoothie, fruit, something that is a healthy snack.
HookStar Productions
5 years ago
Im so so with the gym. As someone said, people hog the machines,the bench press/squat machines are NEVER open also people do full body workouts with them (Ladies, dumbbell squats work just fine!!!) and wheres the CLASSIC BENCH PRESS? Everyone knows free weights are better.
A. S. Goolsby
5 years ago
This is the place I actually go when google thinks I'm hanging out at the Home Depot. They have lots of machines to help focus on specific muscle groups, like all gyms. They also have lots of treadmills, cause we ladies have to work our legs! There also appears to be some free weights in back, but I'm scared of all the dudes back there looking like they're either about to get into a flex off or start doing inappropriate things with one another. I hope it's the ladder cause the world needs more love. All in all, worth the 10 bucks as long as you come on the regular.
Rihilah Odeh
5 years ago
the gym is always pretty empty (machines available)parking lot tho...W T F ??? empty gym + full parking lot = large mysteryThe gym itself is good. cleaning improving - it’s the skid row development OUTSIDE that makes it inviting.The most off putting: encampment of “day labors” in the parking lot.worse: being gawked at as though they’ve never seen a woman.AND leave my car parked there - amongst the empty beer cans...guy running his own car wash & detail business from the parking lot...Yard sales from car trunks have to be nextParking lot is rocking a “street sweepers on strike” look. Trash everywhere and so is the pungent smell of human urine.
Richard Bake
5 years ago
This place is great. There is a lot of equipment and the prices are good.The only problem is that they switched staff and they have bad customer service skills. The old staff was way better. It looks like they are desperate and just hiring anyone they can get their hands on. The minimum they should do is train the new people.
Bill in Farmington
5 years ago
i think overall it is a very good value for the money. I joined up about 2 years ago based on the tour I was given. During the tour the guide failed to mention the 30 minute workout area. But, I happened to notice it and I am a real fan of quick vigorous circuit training workouts. They even had signs posted indicating they would keep people not doing the 30 minute workout, out of the area. Unfortunately, at this location the staff is reluctant to police the area. So, people come in right during your session and camp on a machine just like they would at other gyms. Some, if you point out what the area is for would leave but most just ignore you and continue with their phone or waiting for their next set to start. I signed up for a second year after a long layoff for travel and when I came back it was just more of the same. They should take down the signs or put up locked doors with key cards for the people that want to use this area. I told them I would even pay more for that service. To no avail. So, if you want an inexpensive gym with a lot of nice equipment it is a great place but don't expect to do circuit training without a lot of aggravation.Post owner response.So, I apparently cannot do a new review so I am editing this one. I have been mulling over coming back but really could not see how the folks would have changed regarding their 30 minute workout area. But, my step-daughter turns 18 tomorrow and she doesn't care about circuit training so I thought I would buy her a years membership. I was told that unless she was physically there, I could not sign her up. I cannot figure out why that would be. I was there. I was going to pay. I could give them all the information. And, they could take her picture when she came in the first time. Not good enough. I also asked about the circuit training situation and openly told them why I was no longer a member at this time. I asked about it and was plainly told that they could not police the area and keep people out of there who were not doing the circuit training program. I again noted that I would pay extra if it was sealed off to the regular workout people. So, when they refused my attempt to buy my daughter a membership, I said "Well, two memberships down now." I wanted the membership to be a surprise. But, the surprise was on me. Oh well. Can't wait for the owners next reply.
Martha Ultreras
5 years ago
I recently joined this place and all I have to say is horrible I regret so bad. This morning one of the staff left a big container full of soapy water on top of a treadmill and walked away living it unattended and forgot about it soon an older person was unaware of the container and started to use the treadmill and the whole bucket felt all over his feet he almost felt off the machine. He then went to the front desk and ask for help and was ignored by the staff members good 15 minutes went by and I went to see if they could help and they didn't do anything about it instead a got they're attitude, I ask for the manager and no body was in charge. I told them if someone falls into the soapy water they are going to sue the club and they just laugh at me so a was very disappointed and walked away.
Q
5 years ago
Upon walking in, the place is huge and looks great.lots of room to work outWorst showers I've ever experienced. Only use them if you're trying to shed the top three layers of your skin. I have welts...
Stretch S
5 years ago
I'll say the bad then the few good. I was there at slow time(12am), Bathroom was nasty, only two toilet stalls and stalls were wet and toilets nasty, shower area was soaked with out any grip mat, that's a law suit waiting to happen, showers were full of junk ppl had left, clearly wasn't cleaned. Only 1 changing room. I saw one cleaning lady but I'm assuming she can't go in men's room. Night guy at desk was very disengaged and wouldn't look up the number of another location for me. Claiming they don't have Internet. I'm thinking Duh use your phone. The parking lot was very dark and they do not have security so if your the type that safety is a huge issue I wouldn't advise not to go at night. The good was my black card was showing white but guy let me in, this is biggest location I've been too with many machines others don't have. The A/C was at proper level. Shower stalls were big. I like how each machine you got your own tv screen but the channels were weird. No normal chann such as ESPN, NBC, CBS, ABC, Fox News etc. I dunno who's gonna watch TruTV, or Science etc. lol!
Des Equis
5 years ago
The gym is pretty standard and I've had no problem with it but recently the parking lot has been super sketchy if you like to go late 12-5am. Lots of cars are parked but when you go inside there are only ~5 people inside max. Today when I left 2 shady guys were walking around looking in cars then asked for change when I got in mine. When I gave him some he said he wanted it all (pointing to my coin stash). I took off immediately. I dont know what happened to the parking lot recently but it's been pretty unsafe. Take care of yourselves