Gold's Gym in Simi Valley offers a comprehensive facility with an array of amenities, including a pool, sauna, steam rooms, and various workout machines. It is known for its cleanliness and friendly staff, with many positive reviews highlighting the cleanliness and helpfulness of the personnel. Additionally, the gym provides a variety of classes and a cardio cinema room to keep workouts engaging and enjoyable.
However, several members have reported issues with management, from inconsistent customer service to deceptive billing practices. Multiple reviews mention rude behavior from staff and misleading marketing, particularly regarding memberships and trial passes. Prospective members should be cautious and read all contract details carefully.
Pros:
- Clean environment.
- Friendly and helpful staff.
- Wide variety of equipment.
- Numerous classes available.
- Sauna, steam rooms, and pool.
- Cardio cinema room.
- Reasonable membership rates.
- Spacious facility.
- Various amenities like basketball court.
Cons:
- Deceptive billing practices.
- Rude and unprofessional management.
- Inconsistent customer service.
Location / Contact
- Address: 1357 E Los Angeles Ave, Simi Valley, CA 93065, United States
- Phone:+1 805-581-4653
- Website:goldsgym.com
Rating Stats
Reviews (120)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 3.6-star.
This business has 120 reviews.
The address is: 1357 E Los Angeles Ave, Simi Valley, CA 93065, United States .
The contact number is +1 805-581-4653
This service is listed under Gym .
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rede net
2 years ago
Never order the paid training. My was shifted 4 times and they didn't provide it. I canceled the participation and they have never refund me!Avoid!
Judith Quiroga
2 years ago
I am a member I love my gym but don't understand why we don't have teacher for swimming it's very important for us as a senior so please find somebody
philly Fail
2 years ago
Has almost everything a typical high-end gold's gym has just wish it had hydromassage. Oxnard just a bit to far to go to try it.
Maria Contreras
2 years ago
Very impressed! Clean environment and staff is very helpful and friendly. The manager wasn’t pushy but he did convince us to join :) just his humble attitude convinced us. Wonderful place!
Lucy T.
2 years ago
This is the worst scam! I haven't used the gym in a year since covid and now that I no longer want to give them money for not using the gym they are charging me the monthly fee 29.00 plus and an extra 49.00 for a yearly fee for a service I will not even be using.......EVER AGAIN!!!!! I guess ripping off their customers is how they will make up from their covid loses.
Amarjit Gahir
2 years ago
I have been with Gold's for over 4-6 years . Always paid up front for two years.2019 I broke my ankle and my sister handed in a doctors note to freeze my membersh lost the note. I have not used the gym for a year and half .I kept calling them but nobody responded.
Carmen
2 years ago
I called this gym and have a stutter. The employee was rude, interrupted me many times and hung up as I was getting the words “thank you for your help”. I don’t appreciate getting calls everyday asking me to get a membership when I felt discouraged just from talking to an employee on the phone
Jacqueline S
2 years ago
Gym is clean, ladies bathrooms and showers. This gym has a good variety of workout machines. I love that they have indoor and outdoor equipment!!. I have a favorite machine in the outdoor area by the pool.
Karen Mewborn
2 years ago
I have been a member since opening. I people that say they are managers are rude and disrespectful.Charging forntime when COVID was in full shutdown and trying to get monies for 5 months payment. Granted call was made to put membership on HOLDThis is a RIP off of senior population and there was no need to yell or be disrespectful because of their error.Disrespectful staff Ryan Sandoval and General Manager MikeShame on you Shame
Andrew Gancia
2 years ago
Totally unhappy.Got charged for 2 months when the pandemic was happening and they were closed.Was told that I had credit for 2 months when I come back or when they reopen.I froze my account.After they opened, I inquired about the credit and the Manager did not know what I was talking about.I wrote this down on my notes and I told them too on the phone.Fast forward to now, I asked to freeze my account since Oct and I was charged for Novembe 2020, December 2020 and January 2021 when it's supposed to be frozen and I emailed the manager / operations.This is robbery.You owe me 2 months and charged me 3 more months when it's supposed to be frozen?This isn't the right way to run a business. And I am not the only one this happened to.Totally unhappy.Update MARCH 31st 2021Contacted Retention Team, I was told they'd refund me my month this month, since "I couldn't freeze it." and it's been WEEKS and I have not received a refund. What's going on here Golds?