Orangetheory Fitness in Sugar Land offers an invigorating workout experience, blending cardio and strength training within a coach-led session. Members appreciate the structured workouts that remove the need to plan their exercise routines. The staff and coaches frequently receive high praise for their friendliness, encouragement, and ability to deliver motivational support that helps individuals achieve their fitness goals. Despite a few negative remarks about customer service and scheduling policies, many users have expressed significant satisfaction with the results they've achieved through regular attendance.
However, a pattern of complaints about rigid cancellation policies and occasional billing issues has surfaced. Some customers have also been critical of the high cost of membership and the perceived unfriendliness of some front desk staff. Overall, the majority of reviews commend the quality of workouts and the positive, supportive environment fostered by the coaches.
Pros:
- Friendly and motivating staff
- Structured and effective workouts
- Supportive coach-led sessions
- Clean and well-maintained facilities
- High energy and varied workouts
- Good for all fitness levels
- Encouraging community environment
- Helpful for both beginners and advanced athletes
- Positive impact on mental and physical health
- Consistent positive results reported by members
Cons:
- Expensive membership fees
- Rigid cancellation policies
- Occasional issues with customer service
Location / Contact
- Address: 15890 Southwest Fwy #300, Sugar Land, TX 77478, United States
- Phone:+1 281-325-0018
- Website:orangetheory.com
Rating Stats
Reviews (120)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.5-star.
This business has 120 reviews.
The address is: 15890 Southwest Fwy #300, Sugar Land, TX 77478, United States .
The contact number is +1 281-325-0018
This service is listed under Gym .
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Russell Fox
4 years ago
Great coaches guide me through a varied workout. I appreciate their energy and encouragement. Couldn't do it alone.
Travis Rodgers
4 years ago
Otf Sugarland is THE Best. The crew is always friendly, and the coaches are the best. Special kudos to the coaches with the hairbands snuck into their playlists...
Mahria Cardona
4 years ago
Great staff since the front desk till the trainers super kind and really care about you. Orange Theory really works with every single muscle and give you results. Its a program that requires consistency but its super helpful.
Ashley Marcks
4 years ago
Coach Sydney subbed at the west U location and I liked her so much I drove 25 minutes to take another class with her. She’s really good at being on checking your form and giving you alternatives for orthopedic restrictions.
Jessica A. Alanis
4 years ago
It was encouraging to have a coach that was motivating, understood individual limitations, and provided modifications to certain strength moves. The atmosphere was energetic and I felt I was able to focus on myself, even if it was a group lesson. Coach Brenda Boyd is awesome!
Lyka Amomoy
4 years ago
OTF is a great place to keep you accountable and motivated when it comes to reaching your workout goals. The group setting when working out allows for zero “cheating” hence no slacking off or skipping an exercise, because everyone around you can see your progress. They also don’t make it an easy task to cancel classes- you’ll be charged for canceling last minute- but it creates accountability. No more “maybe tomorrow” kind of excuses. I enjoy my experience here and I’ll keep coming back
Lisa F
4 years ago
Awesome workouts, always different, always challenging. The entire staff from front desk to coaches to management are very motivating, encouraging, welcoming and supportive. Best place to workout ever!!! I’m so very grateful and thankful for OTF!
Robert L
4 years ago
Orangetheory Fitness Sugar Land is totally awesome, I felt extremely comfortable from day one, the coaches and front counter staff are friendly and encouraging! I want to give props to coach Rose & Elizabeth, truly awesome individual’s! Coach Rose calls you out during your workout, so you know she is watching and you just get that feeling she is truly committed to you being successful. Coach Elizabeth does the same, both are very knowledgeable, motivating and inspiring! Thank you for what you do! Great place to get into shape, I totally recommend it!!!!Orangetheory Fitness Sugar Land, review number 2, I have never reviewed the same place twice, buuut I am so impressed with this place! The manager Jay does a great job taking care of the members, he has always been responsive and professional in dealing with any questions or concerns Ive had pre & post COVID-19, truly a great manager, he does an awesome job!! Next I wanted to talk about new coach Sydney, what a great coach, very attentive and high energy, she is all over the studio during class checking in with everyone and offering guidance when needed! she definitely pays attention to us members and if she catches you slacking, she motivates you to do better. She does an awesome job!! Keep motivating us Coach Sydney!
laurie yaklin
4 years ago
I was a member of Orangetheory for several years. I absolutely loved the work outs and most coaches were energetic and helpful. I even talked several people into joining. To be honest, the staff is what made me seek membership elsewhere. I was rarely greeted at this location and got tired of them asking me for my name when they have clearly seen me several times. I even got texts saying "we miss you...are you planning to come back" when I was literally there a few days prior to the text. When I cancelled my membership no one even reached out to ask why. It's hard to accept mediocre customer service when you are paying a premium price for membership.
Chuck Leider
4 years ago
Great place to workout where you can walk in and not have to think about what your going to do for the day. The workouts are always varied but challenging. They have some of the best trainers (Elizabeth is my favorite). The front desk staff is so friendly, Steven and Jorge always have a smile while they are checking you in. Everything was very clean before COVID and even better now. An added bonus you actually meet new people and make some friends. I have been going here for three years and if you come on a regular basis you will see results.