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Orangetheory Fitness in Sugar Land offers an invigorating workout experience, blending cardio and strength training within a coach-led session. Members appreciate the structured workouts that remove the need to plan their exercise routines. The staff and coaches frequently receive high praise for their friendliness, encouragement, and ability to deliver motivational support that helps individuals achieve their fitness goals. Despite a few negative remarks about customer service and scheduling policies, many users have expressed significant satisfaction with the results they've achieved through regular attendance.

However, a pattern of complaints about rigid cancellation policies and occasional billing issues has surfaced. Some customers have also been critical of the high cost of membership and the perceived unfriendliness of some front desk staff. Overall, the majority of reviews commend the quality of workouts and the positive, supportive environment fostered by the coaches.

Pros:

  • Friendly and motivating staff
  • Structured and effective workouts
  • Supportive coach-led sessions
  • Clean and well-maintained facilities
  • High energy and varied workouts
  • Good for all fitness levels
  • Encouraging community environment
  • Helpful for both beginners and advanced athletes
  • Positive impact on mental and physical health
  • Consistent positive results reported by members

Cons:

  • Expensive membership fees
  • Rigid cancellation policies
  • Occasional issues with customer service

Location / Contact

Rating Stats

4.5

out of 5.0

93 reviews
5.0
3 reviews
4.0
21 reviews
3.0
1 reviews
2.0
2 reviews
1.0

Reviews (120)

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I like the energy levels of the instructor, I like the workout, I like the music and the ambience. It is an awesome experience burning carlories without feeling the pain.

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If you're looking for high intensity workouts, a variety of exercises, and a challenge in each one hour class, this is the place for you. The staff and instructors are great.

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Great work out sessions, trainers keep you motivated. The staff is super friendly and helpful. This is a great place to workout!!

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I love the fact that every day is different, and that the workouts shake up my routine. Having the trainer give you instructions as the class progresses means you can't zone out, but at the same time you don't have to think about what is coming next.

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One trainer in particular plays loud ear deafening obscenity laden rap music that doesn't add to the workout routine. Exercise equipment too close to each other....doesn't get sanitized in between sessions.Too rigid of a policy for cancellation/reschedules. Showed up 5 mins late...was told I had to forfeit the session. Ridiculous.... not customer centric. And this is a services business.

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After an OTF workout I leave knowing I am making gains in my endurance, strength and overall well being. The routine on the strength floor is different for each class and the variations on the tread and rower keeps my body on it's heels. I like the change of pace which allows me to recover between sets while at the same time preparing for the next all out. Thanks OTF team for all that you do!

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Very disappointed with Studio owner's terrible defensive attitude toward a committed 2 year customer. Appears that owner is not bothered about customer experience quality. Not giving customer feedback due respect and consideration over false information from Laura instructor. There is big concern about Laura and her poor instructions quality. High quality well trained instructor is highly important part of this studio workout. We have seen low quality instructors being added to the Sugar Land Location and lot of good ones moved on or moved to other studios which sad for evening classes e.g Laura she is not being coached or mentored for her instruction quality and music she plays....If this is not managed there will be more attrition in customer base, even if the format of the workout is effective.

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Outstanding cardio workout, if you can book a class time.I joined OTF Sugarland in Dec 2016 and cancelled my membership today, April 2017.The workouts and most instructors are excellent. You will be challenged, if you put in the effort.My main issue is the limited slots available for each class. Only 18 people can attend each class maximum, and the most popular and convenient times book up weeks in advance.OTF is a victim of its own success. It limits class size to ensure max capacity, but they lose customers b/c of that same reason.Also the facilities are barebones, no frills. For these prices, they should offer more.

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OTF is amazing! I am obsessed with the workouts. I love the high intensity interval training. I appreciate how there is always a trainer to help guide you and motivate you. This is a key factor in reaching any fitness goal- just makes it easier to accomplish whatever goals you have set. I also appreciate the diversity of the members, there's all walks of life coming from different age groups and having different levels of fitness that are working hard and doing the same workouts and getting the same benefits. Shows you that anything is possible as long as you put in all your effort and have the support you need to get where you want. OTF is what I needed to change my workout routine. I was doing cardio on my own, whether it was running on the treadmill at the same rate or distance or outside and doing free weights at my own time. I wasn't feeling a big difference in my body and needed that extra push to go at a quicker and more effective rate albeit safely. I needed a change in my workouts. I feel like orange theory fitness was my solution. I am hooked. Can't wait to see the difference in a month.

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Orange Theory Sugar Land has motivating coaches that encourages you throughout the workout. Coach Brenda ensures she addresses all of your personal concerns and coaches you with alternative workouts. Very clean facility that ensures the equipment is cleaned after each class.

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Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 4.5-star.

This business has 120 reviews.

The address is: 15890 Southwest Fwy #300, Sugar Land, TX 77478, United States .

The contact number is +1 281-325-0018

This service is listed under Gym .

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