Orangetheory Fitness in Sugar Land offers an invigorating workout experience, blending cardio and strength training within a coach-led session. Members appreciate the structured workouts that remove the need to plan their exercise routines. The staff and coaches frequently receive high praise for their friendliness, encouragement, and ability to deliver motivational support that helps individuals achieve their fitness goals. Despite a few negative remarks about customer service and scheduling policies, many users have expressed significant satisfaction with the results they've achieved through regular attendance.
However, a pattern of complaints about rigid cancellation policies and occasional billing issues has surfaced. Some customers have also been critical of the high cost of membership and the perceived unfriendliness of some front desk staff. Overall, the majority of reviews commend the quality of workouts and the positive, supportive environment fostered by the coaches.
Pros:
- Friendly and motivating staff
- Structured and effective workouts
- Supportive coach-led sessions
- Clean and well-maintained facilities
- High energy and varied workouts
- Good for all fitness levels
- Encouraging community environment
- Helpful for both beginners and advanced athletes
- Positive impact on mental and physical health
- Consistent positive results reported by members
Cons:
- Expensive membership fees
- Rigid cancellation policies
- Occasional issues with customer service
Location / Contact
- Address: 15890 Southwest Fwy #300, Sugar Land, TX 77478, United States
- Phone:+1 281-325-0018
- Website:orangetheory.com
Rating Stats
Reviews (120)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.5-star.
This business has 120 reviews.
The address is: 15890 Southwest Fwy #300, Sugar Land, TX 77478, United States .
The contact number is +1 281-325-0018
This service is listed under Gym .
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Varun Gupta
5 years ago
OTF SL is a great place to workout. Great staff and coaches.
Bebe Thomas
5 years ago
Great trainers and the workout is friendly to all levels of fitness!
Jaymie Perry
5 years ago
Amazing staff and coaches here! Highly recommend you become part of the OTF family here in Sugarland too!
Tom Miller
5 years ago
These guys are great! You can't get fit on your own, at least I could not, and there is not a better value for professional fitness instruction and a plan to better fitness.
Lena J
5 years ago
Front desk at this location has to be tha dumbest of tha dumb....This location will swipe ur card without a thought...charge extra classes and say “oh we forgot to charge u”....how tha hell u Let somebody get past front desk to take a class They didn’t pay for?!!......EZRA is the only one who has great music & doesn’t just stand n one spot and direct the class...he has good motivating ENERGY..the rest are LAZY and boring....I can stay at home n my living room and work out if I’m gonna get LAZY & BORING. please believe other orange theory exist in Houston and HOPEFULLY they won’t steal and swipe my card without me knowing like SUGARLAND LOCATION did...if I were you I would check your bank statement *sips tea* BE BLESSED
Zeliha Altinbilek
5 years ago
Love this place! They are super friendly and supportive. Instructors provide you with a full body workout that you will feel immediately.
Arie Ali
5 years ago
I had called a couple days ago to join, and was told that I was allowed to take a complimentary class since it has been a couple years since I tried it out. When I called back the next day to schedule a class, I was told that I couldn’t due to me taking a free class a couple years ago. I was considering joining but do not want to be a part of a group that can not keep their word. Its not a matter of paying for the first class, but the fact that I was misinformed yet they did nothing to fix it. I will take my business elsewhere.
Jasmeen Aimer
5 years ago
So, it’s a nice place to workout. However I did not quite liked their payment options. First you need be billed to cancel it, when you cancel it you need to be billed one last time. This is so annoying.And managers doesn’t really care, all they we can’t do anything about it...
Raj Thaker
5 years ago
Positive atmosphere with Ezra(coach) and generally a fantastic location for OTF. Also the front desk is professional, no judgement, and just incredibly friendly. I would recommend getting a class with Ezra if possible!
Cindy Masri
5 years ago
Fun workout, I like that it's a one hour no-nonsense session, I'm in and out and don't feel like I wasted any time. The workouts are challenging and creative, I don't feel bored. Overall this is a good use of money for me!