24 Hour Fitness in Sunnyvale offers a spacious and well-equipped gym with dedicated amenities like a pool, sauna, and basketball court. The gym operates 24/7, making it convenient for people with diverse schedules. Customer interaction varies with some appreciating the friendly staff and cleanliness while others experience poor customer service. Equipment maintenance appears inconsistent, as some machines are in need of repair. Safety concerns are also noted due to frequent occurrences of theft in the locker rooms.
While the gym boasts a broad range of fitness options and a few standout employees, issues like overcrowding, equipment disrepair, and mixed service levels might hinder the overall experience. The management's handling of memberships and guests could also benefit from greater transparency and improved professionalism.
Pros:
- Open 24/7.
- Spacious facility with various amenities.
- Friendly staff according to some reviews.
- Large selection of weightlifting equipment.
- Includes a pool and basketball court.
- Clean locker rooms according to several users.
- Extra facilities like sauna and hot tub.
- Offers a variety of fitness classes.
- Helpful trainers give effective workout advice.
- Modern weight training equipment.
Cons:
- Inconsistent cleanliness, especially in showers and bathrooms.
- Frequent machinery breakdowns.
- Reports of theft and safety issues in the locker rooms.
Location / Contact
- Address: 762 Sunnyvale Saratoga Rd, Sunnyvale, CA 94087, United States
- Phone:+1 408-220-6588
- Website:24hourfitness.com
Rating Stats
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 3.5-star.
This business has 130 reviews.
The address is: 762 Sunnyvale Saratoga Rd, Sunnyvale, CA 94087, United States .
The contact number is +1 408-220-6588
This service is listed under Gym .
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Merry Yen
7 years ago
Disclaimer: I'm not a member at this facility. I came here to take one class. I was a few minutes late and asked if I could join the class (which had already started) and pay for the day pass after the class. The girl at the front desk instead offered to "ring me up real quick." I paid, then was directed to a monitor to sign the release of liability. I again asked if I could do this after the class, since I'm already late. The gentlemen at the front desk informed me that I couldn't. So instead I spent the next 5 minutes clicking through some 20 odd questions about my fitness goals and which made me even later to class. The "liability release" also required an email account and a phone number. And the next day I figured out why - so they can call me and sell me gym membership! Suffice it to say it's unlikely that I'll ever join the gym. I think I'll still take the class I like but just plan to get there 10 minutes early. I'll also know to give them a fake email account and fake cell phone number.
Grainne Callan
7 years ago
Often way too crowded. People don't honor work out courtesies and management doesn't enforce. Significant equipment breakdown. But generally clean, have towels ready to go and provide lockers with combination locks free of charge. The showers are nice and roomy. Trainers are really good with their clients even if completely disengaged with general membership. Front desk staff almost always welcoming & friendly & strive to say hello & good bye to all despite it appearing to be a corporate mandate. If you time it right when you can get in the workout you want, it's better than many clubs in the area.
Calvin Truong
8 years ago
I've been going here for a few years and its been alright. The worst of it has to be the showers. They never smell clean, even right after they clean them. There's always disgusting stuff people leave lying around the showers too. I've seen bandaid swimsuits, underwear, not exactly enjoyable. The equipment is nice, but the padding on the machines only get replaced once they get really bad. I think they could use more space for dead lifts. There never seems to be enough barbells for everyone.
Ryan Bavetta
9 years ago
Aerobic machines are always available. The machines seemed to be cleaned fairly regularly, but often times customers don't wipe their machines down after use as instructed. The weight machine area is a little intimidating, as it is the …
KO joe
9 years ago
Clean operation and there are maintenance people who keep the place clean and dry. The sitting-waiting area (with TV) behind the front desk is great.Equipment are well maintain and they have a great equipment maintenance tech, who keep the machine in good running order.Just need to add more treadmill machine because it is always full, and add some or parking space because sometime I have to take space in Safeway area.
Johnny Vo
9 years ago
I love this gym. all employees are super friendly, and the facility is always clean, including the bathroom. members do not monopolize multiple machines. it feels as most members adhere to gym etiquette when it comes to sharing machine and space.
Craig Humphreys
10 years ago
Machines and exercise facilities are pretty good. Equipment is usually dirty. Be prepared to clean them yourself before and after your use, or, wash your hands extensively...My biggest gripe is the men's shower. There is a seriously long line to get into the shower area. Woefully inadequate number of showers for the demand at peak times, and even non-peak times! At 8:00AM you can stand waiting at least 15 minutes for a shower. A non-optimal activity, especially since the corridor to the shower area is the same as to the pool. A cold wind usually blows in chilling you right after a hot, sweaty workout. Even at 10:00AM or 2:00PM I've had to wait in line just to take a shower.I visit 24 Hour Fitness facilities all over due to my travels. This shower problem is unique to this facility. The general dirty equipment and weights are common to all 24 Hour Fitness facilities.
Shawn Besabella (Shawn B.)
11 years ago
The gym itself is very clean, as expected with most Super Sport locations. Good luck trying to snag a cardio machine upstairs. It was always packed. Downstairs, they pretty much have all the lifting equipment you would need. The only negative I can think of is the lack of space for mats to stretch and such.I've gone to 2 spin classes on the weekend, and the instructor Michael was great. He did a good job of balancing out his class. He wasn't like a drill sergeant, but nor was he too soft on the class. Everyone seemed to stay pretty motivated. And the best part was that he played really good music.I would consider coming back on a regular basis to this gym.
VFit Coach
11 years ago
This is a popular club so as expected it gets crowded during prime hours. Although it seems that the staff has a difficult time keeping the men's locker room and showers at satisfactory level, overall this is a very good workout place with a comfortable and friendly environment. Staff always greets people kindly and is very helpful. For a club this size and with so many members it offers legitimate top notch equipment, variety, cleansiness, and a good staff.
Stuart Brinkley
11 years ago
I've been attending this gym for close to a year. Yes the place is new and for the most part the facilities are clean. Some of the equipment (including in the locker rooms) is malfunctioning or unusable and they take a while to fix things. Sometimes the fixes are just a bandaid and the equipment will go down again in short order. Despite the facility being large, it can be quite crowded. I have to echo some of the other reviewers on the professionalism of the staff. Many of the staff leave something to be desired, though, to be fair, a select few of them are nice. The other gym members are also concerning. On more than one occasion I have found people who don't know proper etiquette when using the gym and the aggression on display is disturbing. I would have to say that I am looking for an alternative at this point. A gym should be a comfortable atmosphere for working out in a timely fashion. This gym falls short on this goal and I would suggest considering alternatives.