Crunch Fitness - Dewitt offers a comprehensive range of modern fitness equipment and a variety of group fitness classes. With friendly, committed staff and a welcoming atmosphere, this gym provides a supportive environment for all fitness levels. Located in Dewitt Town Center, this facility is ideal for Syracuse residents looking for a versatile workout space.
Unfortunately, many reviews highlight persistent issues with customer service, especially regarding membership cancellations and management disputes. These concerns overshadow the gym's positive aspects for several customers. Overall experiences seem to vary widely, with some praising the facilities and others heavily criticising the handling of memberships and customer concerns.
Pros:
- Modern, high-quality equipment.
- Diverse range of group classes.
- Friendly and helpful staff.
- Welcoming atmosphere.
- Convenient location in Dewitt Town Center.
- Good value for the price.
- Clean and well-maintained facilities.
- Professional trainers.
- Flexible workout options for all fitness levels.
Cons:
- Complicated and frustrating cancellation process.
- Issues with refunding overcharges.
- Management often unresponsive and unhelpful.
Location / Contact
- Address: 3179 Erie Blvd E, Syracuse, NY 13214, United States
- Phone:+1 315-449-0626
- Website:crunch.com
Rating Stats
Reviews (70)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 3.6-star.
This business has 70 reviews.
The address is: 3179 Erie Blvd E, Syracuse, NY 13214, United States .
The contact number is +1 315-449-0626
This service is listed under Gym .
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Emilie Lloyd
1 year ago
Went here from out of town, day pass is $10, treadmills are nice, facilities are clean. No complaints 👍🏼 …
Lyndsey C.
1 year ago
Good spot. It has everything you need. Absolutely loved the spin class. Definitely gets busy around 5-6pm. The staff is really nice
Shane Wright
1 year ago
Amazing gym, great atmosphere, extremely friendly staff - especially the front desk representatives. Easy 5/5
David Lewin
1 year ago
Crunch Fitness Dewitt is a great gym with a diverse array of equipment, range of group fitness classes with nationally certified instructors and friendly and committed staff! Highly recommend.
rouba doumit
1 year ago
Scott is a great PT Mgr he always smiles and greets me every time i walk in and Scott keeps going with PT. Justin is my trainer and he does great with me 3 days a week. Brandon always helps and listens to any concerns. He has done a great job improving this location and soon its getting new equipment. My favorite gym in Syracuse
S Last
1 year ago
Very professional management, the GM Brandon helped set me up for a CrunchONE that came with my membership where the PTM Scott did an amazing job. The front desk staff is always smiling & kind no matter the time I come in! favorite gym in Syracuse!
Antonio Palmer
1 year ago
The only positive from my experience as a paying member was the decent space and equipment. Management is abysmal. The gym isn’t maintained well at all. There are certainly better options out here.
MrTjnd
1 year ago
Cancelled my membership. Staff was extremely rude. Especially Scott. He called me obese and forced me to cancel my membership.
Hong H
1 year ago
Scott is the worst employee. Made me cancel membership. Extremely rude.
Trevin Tice
1 year ago
Amazing gym and equipment, all these bad reviews seem to me like these people are entitled, if you want to cancel your membership just go to your bank and block payments from them.