Crunch Fitness - Dewitt offers a comprehensive range of modern fitness equipment and a variety of group fitness classes. With friendly, committed staff and a welcoming atmosphere, this gym provides a supportive environment for all fitness levels. Located in Dewitt Town Center, this facility is ideal for Syracuse residents looking for a versatile workout space.
Unfortunately, many reviews highlight persistent issues with customer service, especially regarding membership cancellations and management disputes. These concerns overshadow the gym's positive aspects for several customers. Overall experiences seem to vary widely, with some praising the facilities and others heavily criticising the handling of memberships and customer concerns.
Pros:
- Modern, high-quality equipment.
- Diverse range of group classes.
- Friendly and helpful staff.
- Welcoming atmosphere.
- Convenient location in Dewitt Town Center.
- Good value for the price.
- Clean and well-maintained facilities.
- Professional trainers.
- Flexible workout options for all fitness levels.
Cons:
- Complicated and frustrating cancellation process.
- Issues with refunding overcharges.
- Management often unresponsive and unhelpful.
Location / Contact
- Address: 3179 Erie Blvd E, Syracuse, NY 13214, United States
- Phone:+1 315-449-0626
- Website:crunch.com
Rating Stats
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 3.6-star.
This business has 70 reviews.
The address is: 3179 Erie Blvd E, Syracuse, NY 13214, United States .
The contact number is +1 315-449-0626
This service is listed under Gym .
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Kesh S
2 years ago
Staff was extremely unprofessional. I joined the military and moved outta state, after submitting a letter they continued to charge my account saying that they couldn’t locate my letter after it was physically dropped off not mailed. No refund was given and I had to dispute charges with my bank.
Lady ShadowBast
2 years ago
Love it here! The staff and trainers are very welcoming and friendly. The gym is always kept clean and there is plenty of equipment to work on.
Clare Greiner
2 years ago
Everything is fantastic! The gym is prolly one of the best jobs ever! This is gonna sound really crazy but this place is my go to it’s way better then the y and planet fitness and elevate! I have never ever ever seen a treadmill with a fan on it in my life the staff are outstanding i support the Syracuse smash football that go there to as my bf is kicker for the team. Amazing people and teammates Thanks joe c and jimmy my boyfriend for recommending me this place! Very nice place and people! I may get nervous meeting new people but in the end some people can be really nice! This is prolly the best gym in cuse tbh! I can’t say no to crunch! If your looking for a new gym membership come here it’s a absolute steal of a deal! My mentor Courtney and I love this place !!! We will keep coming ! Very clean very well modeled in there! Need a gym get your but in here!!! It’s hella worth it :)
Bex
2 years ago
Crunch facilities are fine and it’s a good gym, however they intentionally make it ridiculously hard for you to cancel your membership in hopes that they can keep charging you. I expressly told them in email correspondence i had moved away i cannot cancel in person, after which they stopped responding, where they continued to charge my inactive card until sending it to collections.
Mohammad S
2 years ago
Crunch is a great gym. It has polite and helpful staff, and they really make sure that you are well taken care of. I would recommend one more bench press and one more squat rack to be placed in the gym. Otherwise, it meets all expectations!
K. Danneker
2 years ago
Crunch fitness is such a feel-good place. The staff are friendly, supportive and fun. They’re always willing to help and clearly passionate about what they do. There is a huge variety of equipment and classes to choose from and the energy in the gym is always great. Also, the rest and relaxation corner is an awesome added perk! I highly recommend Crunch to anyone.
Cyndria Johnson
2 years ago
When I first joined the gym it was great but when I tried to cancel my membership due to me moving out of state they made it hard for me . I spoke to more than one manager whom Told me I was fine but the other day I got a call from collections. I called the gym for the 20th time in a month . They do not care !! All they keep telling me is they’ll write a note for the next person to read and someone will contact me ASAP. They never do !! I’m sick and tired of the bs . I don’t recommend this gym unless you want them to mess up your name and waste your time .
Thomas Cheeseman
2 years ago
I like crunch fitness and have used quite a few across the US. This one is pretty good but a bit more of a medium sized version. They still have all of the same items as a larger crunch and there was no wait when I was her (afternoon, before 5). The equipment is all in good order though a few pads are worn down to the foam and the lockers room could use a sweep.All in all a good experience and better than most in the area
Katie Love
3 years ago
I absolutely love it here!!!! The staff is amazing so friendly willing to help they are like family love everyone!!!!
Leydy Ortiz
3 years ago
Everything is clean and all equipments are new. Staffs are so nice and friendly. I recommend it!