Crunch Fitness - Dewitt

This morning, General Manager Brandon Dumais revoked my membership. I am one of Crunch Dewitt’s founding members. This morning, the gym was closed until 10:00am due to a few inches of snow, which is nothing new in Syracuse, New York. Obviously, the General Manager forgot that we live in a place that snows. I had asked to speak with the owner of the gym, and for a point of contact to file a complaint. The manager refused to give any information to file a compliant, which seems as if he is trying to protect himself more than manage the gym and revoked my membership rather than give me information to file a complaint. Lately, the gym has not been opening on time. This has never happened before. On top of that, the equipment in the gym is always broken and never gets fixed anymore. The locker rooms are disgusting and smells like urine. Soap dispensers are always either empty or broken. I’ve been at this gym since it originally opened and was my main gym since that point. After Brandon took over it just has gotten worse and worse and has brought me to use Hercules gym instead as my main gym. I (would have) still kept Crunch as a secondary gym because I did like doing certain workouts there but apparently I am now revoked? Frankly, if a member can’t be given information to file a complaint to improve the services, it would drive me to cancel. However, the ownership and upper management need to be aware. Today, not only did I sit in the parking lot for a hour, I didn’t even get to workout! Just because I asked who I could contact, he decided to revoke my membership? Luckily for me, every other gym (that you compete against) was open! Blink fitness was open at normal hours this morning, thankfully. Looks like that will be my second gym. I don’t recommend this gym maybe if they fix their management.

I love it here! Everyone here is so welcoming and helpful. Its nice to walk into a place and the people know my name and say hello. It makes me want to keep coming back.

Love this place. Atmosphere is so much better as opposed to maybe a year ago. Thank God.

Please fix the sinks in the womens locker room. It’s been months. Same with lockers that don’t work and the water fountain filter being on red. How embarrassing.

Pretty clean, decent equipment, friendly staff and a few cool amenities.

Bad Managment, trainers with an attitude, one of the worst gym I've been

Professional staff with the best equipment in any gym I’ve been to in Syracuse.

busy gym,so many people bad management, its not worth the membership fee.

If I could give this place a 0 star I would the manager and staff are terrible and the gym/equipment is just as bad... save your money and avoid this place.

I will not be returning to this gym I wanted to cancel my membership due to the fact I was charged early and when I called I was given a hard time about getting my money back so I went to speak to someone in person and Aldo spoke with the owner of the gym was told I would get my 102$ back and that I had to pay a 22$ cancelation fee I said ok but they kept all the money that they charged me and when I called again I was told that I was not getting nun of my money even though I had been charged early an canceled before my next payment was due they are unprofessional I will not be returning back because even if you speak with someone you get nowhere