Crunch Fitness - Dewitt offers a comprehensive range of modern fitness equipment and a variety of group fitness classes. With friendly, committed staff and a welcoming atmosphere, this gym provides a supportive environment for all fitness levels. Located in Dewitt Town Center, this facility is ideal for Syracuse residents looking for a versatile workout space.
Unfortunately, many reviews highlight persistent issues with customer service, especially regarding membership cancellations and management disputes. These concerns overshadow the gym's positive aspects for several customers. Overall experiences seem to vary widely, with some praising the facilities and others heavily criticising the handling of memberships and customer concerns.
Pros:
- Modern, high-quality equipment.
- Diverse range of group classes.
- Friendly and helpful staff.
- Welcoming atmosphere.
- Convenient location in Dewitt Town Center.
- Good value for the price.
- Clean and well-maintained facilities.
- Professional trainers.
- Flexible workout options for all fitness levels.
Cons:
- Complicated and frustrating cancellation process.
- Issues with refunding overcharges.
- Management often unresponsive and unhelpful.
Location / Contact
- Address: 3179 Erie Blvd E, Syracuse, NY 13214, United States
- Phone:+1 315-449-0626
- Website:crunch.com
Rating Stats
Reviews (70)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 3.6-star.
This business has 70 reviews.
The address is: 3179 Erie Blvd E, Syracuse, NY 13214, United States .
The contact number is +1 315-449-0626
This service is listed under Gym .
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Alexandra Brooks
1 year ago
As of September/October crunch has been under new management and to me, it’s not the same. Women’s bathrooms are always a mess and it doesn’t feel as welcoming. Very disappointed, but still a good space.
Jasmine Winter
1 year ago
Great place to workout with all the nice amenities. However, the bathroom is messy from time to time and the gym can smell when there are a lot of people there.
Cornelia Thaler
1 year ago
I love this place! Can't beat the updated equipment, great atmosphere, friendly staff, not to mention the variety of classes that they have daily! Then, top it all off with a hydromassage 👌🏽 Keep up the great work! #TeamCrunchDewitt 💪🏽💪🏽 …
The Letter Em
1 year ago
This place is terrible, its just a planet fitness with free weights. Most judgmental place from the staff to the members it’s like everyone has something to prove and can’t mind their own business. Would not recommend. Go to Hercules gym.
Jacob Wisniewski
1 year ago
Overall, the gym meets the status quo of any other facility. The staff are unprofessional and the management is garbage. Facilities are poorly maintained. Canceling a policy is usually more complicated than need be.
mimi
1 year ago
The gym itself has good amenities, however the employees have no boundaries. They were unprofessional and combative. not only to my experience but a handful of my friends have also canceled their membership.
Joe Capalbo
1 year ago
Very clean...Edit:2nd opinion after about a year. But equipment breaks all the time and it seems there is on effort or urgency to get it fixed. Sinks in the bathroom don't and men's bathroom dose not seem to be cleaned. The water fountain looks like it has stuff growing on in. And the filter has been red for months.
Willine Joseph
1 year ago
It's one thing to have a service dog which completely understandable. Every time I come here it's like a pet daycare. I have allergies to dogs and I find myself having to take benadryl after my workouts. I have been to different Crunch fitness and this is the first time I'm seeing this consistently at this location.
Keith Spaulding
1 year ago
Highly recommend crunch! We loved it here while we were members and when it was time to move on and build our home gym crunch made the cancellation very easy and stress free. If we ever decide to get a gym membership again crunch is the place to go!!!Edit- My cancellation didn’t go through I guess even though I checked twice, once in person and once on the phone. More headaches for something simple.February 2022 - Still being charged for something I have tried canceling numerous times. Credit card chargeback seems to be the only way to get it to stop!
Richard Garlic
1 year ago
As I sit in parking lot at 730 when the gym is supposed to open at 7. Multiple times a week opens late and the manager Brandon doesn’t mind leaving members sitting in parking lot. Not sure what this management style is but it’s beyond horrible. Nice gym when they decide to open.