Crunch Fitness - Dewitt offers a comprehensive range of modern fitness equipment and a variety of group fitness classes. With friendly, committed staff and a welcoming atmosphere, this gym provides a supportive environment for all fitness levels. Located in Dewitt Town Center, this facility is ideal for Syracuse residents looking for a versatile workout space.
Unfortunately, many reviews highlight persistent issues with customer service, especially regarding membership cancellations and management disputes. These concerns overshadow the gym's positive aspects for several customers. Overall experiences seem to vary widely, with some praising the facilities and others heavily criticising the handling of memberships and customer concerns.
Pros:
- Modern, high-quality equipment.
- Diverse range of group classes.
- Friendly and helpful staff.
- Welcoming atmosphere.
- Convenient location in Dewitt Town Center.
- Good value for the price.
- Clean and well-maintained facilities.
- Professional trainers.
- Flexible workout options for all fitness levels.
Cons:
- Complicated and frustrating cancellation process.
- Issues with refunding overcharges.
- Management often unresponsive and unhelpful.
Location / Contact
- Address: 3179 Erie Blvd E, Syracuse, NY 13214, United States
- Phone:+1 315-449-0626
- Website:crunch.com
Rating Stats
Reviews (70)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 3.6-star.
This business has 70 reviews.
The address is: 3179 Erie Blvd E, Syracuse, NY 13214, United States .
The contact number is +1 315-449-0626
This service is listed under Gym .
Add a Review
Your email address will not be published. Required fields are marked *
People Also Viewed
Christopher T
3 years ago
Great gym! Only negative thing about the place is the hours! I really wish they’d be open longer. Only open til 7pm on the weekends!!!!
Jason Corey
3 years ago
Amazing equipment, friendly environment, extremely friendly and helpful staff. Something for everyone here between their group cardio classes and full weight room.
Alexander Mantaro
3 years ago
They charged me the annual fee twice which was 50 dollars and refused to refund me also there annual fee is two months in to the membership. Update I got refund.
Stjepan
3 years ago
An all-around fantastic gym for all fitness levels with plenty of free weights, weight stack/plate-loaded machines, and modern cardio equipment. Highly recommended!
Dana Baniewicz
3 years ago
Everything is so clean. The staff are professional and friendly and always helpful. The cost is very affordable. Love this gym!!
Star Wars “Neverfallen” Hero's
3 years ago
Great new gym, lovely new machines. Classes throughout the day. Not just in the mornings or later in the evenings. The staff does get extremely annoying when trying to have someone take a class, to the point where it makes you feel uncomfortable for not going to the class.
Trae Manzili
3 years ago
The gym is okay for the most part. They need to make sure the gym stays safe. The communication process is poor at best. They take a long time to respond to their members and are not very helpful.
CuBaNo
3 years ago
Brand new engineered machines for maximum muscle growth! Only 9.99 to join! No excuses
marleigh k
3 years ago
This gym is fantastic. The environment is welcoming and comforting. Tons of free weights, machines, huge HIIT zone. They bring so much to the table for very fair prices. The staff is beyond accommodating and syracuse/Dewitt are super lucky to have gotten this gym! The GM Rebecca goes above and beyond for the guests and staff. She will give you a warm welcome!
Richard Stevens
3 years ago
Overall I like this gym. They have a decent mix of free weights, weight machines, cardio, and a HIIT zone. I like the massage beds and the sauna bed. They also have 2 rooms for tanning. They seem to be lacking on core machines that I am used to from other fitness centers.The staff is generally friendly and attentive while the facility is typically clean. I would like to recommend this place to others but after being open for two months the bathroom remains less than complete. Thankfully they finished the lockers finally. For a while the metal locking clasps had fallen off some lockers because they were only held on by one of the two screws. Since the beginning I have had nothing but trouble with the WiFi. It seems to be down more than operational. I would like to give more stars but as it stands it is an average gym.