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Elevate Fitness Dewitt offers a comprehensive fitness experience with a wide range of amenities and a vibrant community of fitness enthusiasts. Located at 5791 Widewaters Pkwy, Syracuse, NY, this gym is open daily with extensive hours, providing flexibility for all schedules. Members rave about the knowledgeable and encouraging trainers, the variety of classes, and the clean, well-maintained facilities.

However, some users have reported issues with the sauna and pool policies, and others have experienced difficulties with the customer service and billing procedures. These concerns bring attention to a need for better management practices. Overall, Elevate Fitness Dewitt remains a solid choice for those looking for a well-rounded fitness center.

Pros:

  • Wide range of fitness classes.
  • Knowledgeable and friendly trainers.
  • Clean and well-maintained facilities.
  • Extensive equipment and free weights.
  • Welcoming community and atmosphere.
  • Flexible hours of operation.
  • Personal training services are available.
  • Sauna, pool, and racquetball courts.
  • Frequent updates and equipment upgrades.
  • Ample parking space.

Cons:

  • Issues with sauna maintenance.
  • Problems with customer service and billing.
  • Pool access policy can be confusing.

Location / Contact

Rating Stats

4.3

out of 5.0

16 reviews
5.0
5 reviews
4.0
2 reviews
3.0
8 reviews
2.0
39 reviews
1.0

Reviews (70)

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Grateful to have a gym that takes the health of the staff and members seriously. The owner works out alongside with you. This is no run-of-the-mill “investment “ for some distant owner. These guys care. The machines are always working, the place is immaculate and the trainers awesome; especially the head man David Cruz.

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Great facility, competent and friendly staff...they have worked hard to make the facility safe during covid and still give individuals the ability to maintain a comprehensive workout routine...great for all levels!

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Wonderful gym with a great community. The classes are all so inclusive and all the staff are welcoming and kind.

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I absolutely love this gym. Everyone is so polite and helpful. It's a very clean place as well. Every body is very kind and non judgmental.

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I have been going here as my homebase for a couple years and this past week I found a new feature to love. Ms. Donna and AquaFit. besides that, the gym has done a magnificent job of stepping up the sanitizing of all areas which provides a real piece of mind and helps us to all feel safe. I also met the maintenance man, who is a world-class trumpeteer and he turned me on to some Latin Jazz that his friend and himself played. How often do you get all of this in your gym?

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Haven't been to the gym in almost a full year due to the pandemic. Asked to cancel my membership once I saw the annual fee and monthly membership come out of my bank account at the start of the new year. Management refuses to answer my email regarding a refund of those expenses. At this point they are literally stealing from me. If you're looking for a gym membership I would advise you to look elsewhere.

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Best gym in Syracuse. Ownership is constantly putting money back into the equipment, and the facility. Great gym environment, love the open gym area, equipment is new, free weights, oly platforms, new infield area. I also personally loved the sauna, the pool areas and tennis courts (always in top shape, and their tennis trainers are among the best in syracuse).

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The gym itself is nice and I enjoyed going there, but I wanted to cancel my membership because I was moving out of state. The first time I called in to cancel it, they charged me the next month anyway. I called to see why I was charged and they said it was never canceled. I told them that I canceled my membership the month before and they told me it was never canceled. So I tried canceling it again on the phone, unsurprisingly I got billed again the next month and they once again told me it was never cancelled. This time I went into the gym to speak to someone in person to have it canceled. They seemed surprised that it didn’t go through and they canceled it while I was there. I thought the issue was resolved, but the next month I was once again billed. I had to call agin this time since I’m no longer in the state and they said I would need to speak to a manager. I never got any of my money back and this issue might not be resolved, I’ll have to see if I’m billed next month even though I canceled it.

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I can't recommend highly enough the quality of the group fitness classes and instructors at Elevate Fitness Dewitt. We have some of the most skilled, professional, challenging, encouraging, motivating and inspirational fitness staff around! Each one is truly passionate about fitness, health, strength, well-being and building a community of encouragement and support for the members. Don't hesitate to give them a try, you won't be sorry!

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From the second I sent an email from their website inquiring about membership info, the staff at Elevate has been extremely friendly and helpful! Rachael was very helpful and eager to answer any and all questions I had. I’ve been out of the workout game for a while now and was also inquiring about a trainer. I used my 3 free sessions with Tim Bahia and then decided to keep coming back twice a week with him, as he has been so nice and is extremely great at his profession! I was embarrassed to even walk into a gym and everyone I have encountered has made me feel welcome and I am very grateful for that!

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Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 4.3-star.

This business has 70 reviews.

The address is: 5791 Widewaters Pkwy, Syracuse, NY 13214, United States .

The contact number is +1 315-446-0376

This service is listed under Fitness Center .

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