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Elevate Fitness Dewitt offers a comprehensive fitness experience with a wide range of amenities and a vibrant community of fitness enthusiasts. Located at 5791 Widewaters Pkwy, Syracuse, NY, this gym is open daily with extensive hours, providing flexibility for all schedules. Members rave about the knowledgeable and encouraging trainers, the variety of classes, and the clean, well-maintained facilities.

However, some users have reported issues with the sauna and pool policies, and others have experienced difficulties with the customer service and billing procedures. These concerns bring attention to a need for better management practices. Overall, Elevate Fitness Dewitt remains a solid choice for those looking for a well-rounded fitness center.

Pros:

  • Wide range of fitness classes.
  • Knowledgeable and friendly trainers.
  • Clean and well-maintained facilities.
  • Extensive equipment and free weights.
  • Welcoming community and atmosphere.
  • Flexible hours of operation.
  • Personal training services are available.
  • Sauna, pool, and racquetball courts.
  • Frequent updates and equipment upgrades.
  • Ample parking space.

Cons:

  • Issues with sauna maintenance.
  • Problems with customer service and billing.
  • Pool access policy can be confusing.

Location / Contact

Rating Stats

4.3

out of 5.0

16 reviews
5.0
5 reviews
4.0
2 reviews
3.0
8 reviews
2.0
39 reviews
1.0

Reviews (70)

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I enjoy going to this gym. The staff is super helpful and very friendly.

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Elevate offers an impressive variety of workout alternatives. Whether you are a fitness beginner or advanced in training this is a great place to achieve your goals.

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Enjoy all the variety of classes offered at so many different times so that I can take a class regardless of how hectic my schedule is. So appreciate all the instructors as well - their knowledge, encouragement, and professionalism.

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I would not recommend coming here at all. The equipment is outdated and not well maintained. Everything is dirty and gross. Furthermore, they say you have access to everything in the gym when you sign up for a membership but you really don’t. I would rather work out at planet fitness.

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Staff is largely unhelpful - this became extremely evident when my wife attempted to cancel her membership (mind you she is 9 months pregnant and was on her lunch break) they instructed her that she would need to go to the Liverpool location because that is where she signed up. Beyond this instance equipment is frequently broken for weeks at a time even though they charge a surcharge every year or "maintenance". Their free-weight dumbbells only go up to 120 lbs. They removed the indoor track and consolidated space in an unusable way. I can go on and on but thankfully I am no longer a member.

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Joined Elevate over 10yrs ago when it was Golds! I never thought I would be part of a run club! Since joining last year under Kevin Collins I now consider myself a runner again! The coaching and support of the group is unwavering! I was able to run my first half marathon and looking at my first full!

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I highly recommend this gym . All the instructors are amazing and very welcoming. This gym is the only gym that I know of in the area that has a run club with an outstanding coach. Kevin is top notch in my book. The run club is included in your membership. I don't think you could ask for much more than that . Even the members are very welcoming. My first class I took was group power with Patrick and one of the members came up to myself and my friend and introduced herself and helped us with equipment we needed . I've never felt so welcomed in any gym before joining this one. I can't say enough good things about this gym.

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Excellent facility with plenty things to offer, amazing trainers, and great community! Great energy and knowledge from the trainers and are eager to help and take their time with you. The trainers also understand what you are striving for and they will get you there and further, while having fun. The are plenty of classes to choose from ranging from spin, yoga, barre, Zumba, Insanity, and more! Bootcamp classes are high energy, intense, and fun for every level of fitness. Highly recommend!

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The management and ownership are never available to answer questions, every question is meet with a "hmmm I dont know" the trainers are the only reason I come back. Building is maintained only in major spots, you can dust and mold on smaller rooms.

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I had to be transferred to a medical facility for a physical ailment that requires treatment. This meant moving away from Syracuse without notice. I emailed Rachael (as well and call) to send me a form to cancel the membership. She never responded back via email (three weeks( and she refused to send the forms to cancel via email. When I finally got her over the phone, she was not only rude but low key racist. ("Maybe there is a communication language issue".) Her words. Stay far away from this place.

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Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 4.3-star.

This business has 70 reviews.

The address is: 5791 Widewaters Pkwy, Syracuse, NY 13214, United States .

The contact number is +1 315-446-0376

This service is listed under Fitness Center .

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